My account was cloned . I kept getting call and text saying they didn`t have my bank account info. Called and was told I have two accounts, I ask why was told it `s system update . I still feel it was my account being cloned. I had to speak with two more people before I could close my account. read more

Prepaid automatically for 3 vehicles. Yesterday my truck said it was off call an 888 number. I did and spoke with a rep that wanted me to go online. She then sent me a text and I explained I was headed,actually out of state.I paid for decades and never had a problem but was driving and couldn't go inn line or access my text safely. Finally said just cancel all 3. Suddenly it was refreshed and working. 11 :30 AM Then last night at 9 something I received 3 Emails telling me the Sat radio had been canceled on each vehicle and a balance refund was being sent???? Mickey mouse These people are the worst I can Bluetooth from my phone so goodbye read more

Terrible decision made by XM to take away "traffic and weather" channels. It was such a huge and helpful channel. They should reinstate the channel for the help of everyone traveling short or long distance. read more

The absolute bottom of the barrel when it comes to customer service!!! They are the only one that needs to keep my credit card on file for their annual billing! You don't even know what they charged you until you get your credit card statement! They upgrade you without asking. read more

Will never ever use them again. Had them for a few years. Lost job and had to cancel. They have called me for almost every day since for the past six months to renew. Very unprofessional. read more

The very worst customer service. Spent an hour on line, doing every thing they told me, only to be told that there was a system problem and they could not address my issue. Waste of time. I will not renew read more

I have had Sirius/XM satellite radio in my car for five years. Recently, my bank changed my credit card number and I've had to update all of my auto-billing information with all of my providers. XM had no convenient way to do this online. I didn't feel like schlepping all the way down to my car, turning it on, and trying to find my "radio ID number" (which is totally different, apparently, from the account number on your bill and the OTHER totally different account number on the little reminder postcard) so I could register the account, so I had to call the 800 number. Their phone system sent me around in circles and then kept me on hold for twenty minutes. Finally, the customer service rep came on and informed me that they haven't gotten around to merging the Sirius and XM account numbers and told me he couldn't help me but maybe Sirius could. I decided it wasn't worth the time it was taking to renew my subscription and gave up. Nice going, XM! And hello, Pandora! read more

For several years, we have enjoyed Sirius XM; However, the company is so unprofessional in the billing as well as in the area of listening skills that it is utterly disgusting. And yes, as written by another yelper, they do cut the price in half when you are renewing the service after sending you a huge bill. However, when we renewed our service for 5 months, and after a short time bought another car, they refused to transfer what we had paid for without charging us additional dollars. Their rude attitude and unwillingness to treat a customer with respect is despicable. read more

Absolutely the worst service ever!! Constantly canceling my subscription for lack of payment, but I'm paid up!! I ask for paper bill to to have a cancelled check, but no, they want my credit card so they can indiscrimately charge my card so I can get on the phone for a half hour arguing with them read more

Haunt my life. Poor customer service! I got a 3 month free subscription with my new car. This is my 3rd car since 2015 because I was leasing. Each time the subscription lapses I don't renew it. I can not justify paying for the radio. I'd much prefer amazon or YouTube or another streaming service where I can choose a particular song or type of music. This service is all over the place and mostly plays what's on free radio. So subscription was ending 11/01/2020 and I had no desire to renew. These hounds called me all hours of the day and night 7 days a week. Day after day. I finally called the 800 number and complained. I told her to make the calls stop. Stop bothering me at work, while I'm sleeping, eating and trying to relax on a weekend. They just do NOT listen. The calls won't stop. I'm calling the attorney general tomorrow. They harass people. Sorry your business is in the toilet but it's a pandemic and people are canceling useless services such as Sirius XM. Who the hell wants to pay $200 plus a year for the radio. Most other streaming is free and offers more. Go the hell away and leave me alone. read more

I told the Audi dealer over and over at least 3 times that I did not want Sirius. The jerks sold my name anyway. Sirius has been sending me trash in the mail every week or so since I bought the car. read more

I only give them one star because there is no option for zero stars... I bought a new vehicle and it was almost a month into my one-year free trial before they got all my features working. After a couple of more weeks I was annoyed by weather alert constantly popping up on the screen. These were alerts because it was windy, boating alerts, aircraft alerts, and storm alerts for areas far from where I was. I called to get the alerts turned off. A cutdown version of my call to support went like this: Me: "I'd like to get weather alerts turned off" XM: " We cannot do that, it is part Travel Link" Me: "Then I'd like to drop Travel Link and keep the rest" XM: "We cannot do that, it is part of your free trial" Me: "So the only way for me to get rid of weather alerts is to cancel my subscription?" XM: "Please hold on and I'll check" (after 10 minutes) XM: "OK, all your service has been cancelled" Me: "I was only asking if that was the only option, I didn't want it cancelled" XM: "We currently have a special for $99/year that I can offer you for a new subscription" Me: "Sorry I called" But, this is actually fine. I find that not having any SiriusXM is a lot less headache. I'd rather install a cassette player and listen to a broken tape stuck in the machine rather than deal with SiriusXM. read more

What a racket!! Called me after 8:30 pm to collect money after a 6 mo promo period that when we signed up we were told it would automatically cancel after the promotional period. Guess what they lied.... and they wanted money. Whelp after asking for someone to talk to about cancellation and rescinding the bill we were given a bogus number to call while my husband was trying to confirm the number we were hung up on... classy and professional if you ask me. We were hung up on when we found the correct number too... when we called back our issue was eventually resolved kudos to Duane for actually listening to what we wanted and doing it! Never again XM never again.... read more

Just wanted all to know that when you call Sirius XM you are calling the Philipines so they now have all your personal info. The best part is they sell your phone # and address so now you get all sorts of unwanted telemarketing calls and unwanted junk mail. I wonder what they do with your social security and credit card #'s? read more

If I could rate 0 stars, I would in a heartbeat. This is the biggest scam. It was supposed to come free for 6 months with the purchase of my new car, so after 6 months what do I get? A $108 dollar bill in the mail. So when I call they "magically" cut the price in half for TODAY'S special offer. I like listening to Fantasy Football talk and sports radio on my ride home from work so I renewed it at a good price. I specifically told the customer service representative to make a note on my account that after this 6 month period to "AUTOMATICALLY CANCEL MY ACCOUNT". 6 months later ... another bill. So I call blah blah blah now I owe $10.59 from the time it ended to the time I called because it automatically renewed. Monthly charge: $9.64/mo I caught it 6 days into the automatic renewal: $10.59 (6 days) Such a scam. read more

Don't bother trying to get your billing errors resolved. This is the WORST customer service department to deal with. I will do without from now on. They know they have a monopoly so screw the customer read more

I like the service and hate the company. Their unprofessional practices are infuriating. I HATE Sirius Radio!~!! I actually enjoy listening to it but the company itself is AWFUL --- I thought I had them figured out with their auto renew bullshit policy. I signed up for a promo period with a card due to expire the following day. They figured out how to charge that card to renew ANYWAY and now I'm in for $30.00 in late fees!!! On the phone they won't of course credit me the late fees and they can't credit back the credit card because...you got it 'IT'S EXPIRED!' aargh I will miss the comedy stations and Dr. Laura but I will not deal with this company ever again! read more

If only we could give them zero stars this is a scam and a racket. They are frauds and should be investigated by the better business bureau. Scammers beware they auto renew with authority and then try to bill you for unauthorized auto renewal. read more

I have 3 different radios with you. I needed to cancel one of them. When I called, a woman named Liliana answered and was EXTREMELY rude! I will never do business again if she was to answer. She was rude, annoying, and unbelievably nasty to a paying customer!! Serius XM should be ashamed to have her working for them. I called at around 3:30 on 7/16/2018. I ended up hanging up and calling back and got someone who was very helpful. read more

Just went through a terrible customer service experience trying to cancel my subscription. Customer Service Rep pretended to be having trouble understanding me for 10 minutes until I asked for the supervisor. Then I was told I didn't have the option to speak to anyone else, but she did claim to disconnect my service and stop the auto renewal. We'll see, in any case I'll never subscribe again. read more

I guess this is supposed to be about XM, but my review deals with Sirius which is owned by XM. I was a paying Sirius subscriber for nearly 4 years, shelling out an average of $200 per year for my car radio service (promptly paid in full every year). Frankly, I only listened to about 3 or 4 stations out of the big list of available stations, but I was okay with that because I couldn't get those stations on the regular radio "dial". I was considering expanding my subscription to get their mobile app and wanted to know if I could stream from their app via Bluetooth. I wasn't sure if Sirius somehow prevented Bluetooth streaming in order to force customers to pay for more subscriptions for additional units in the home. I could have expanded my subscription, got the app, and found out for myself, but I'd rather have the correct answer than take the chance. I emailed their customer service. The response I received directed me to the FAQ section of their web site. I answer a high volume of customer queries in my job and if I ever sent that kind of response I would be seriously reprimanded. I personally answer every question, usually the same day. After wading through 6 pages (!!) of FAQs (with many more to go) and still not finding the answer, I emailed Sirius back to express my disgust. I explained that in the time it took them to tell me to go to their FAQ page they could have simply responded yes or no to my query and closed this issue out. I also explained that in an age when listeners are turning to lesser expensive (or free) streaming services, you'd think Sirius would try to provide superior customer service as a perk for being a paid subscriber. I told them I would likely cancel my subscription as a result of this level of customer service and asked they forward my email to an executive. The response I received was basically thanks for your feedback, we'll pass it on, have a nice day. No apology and still no answer to my very basic question. I waited 2 weeks to be fair in case I got an email from someone higher up. Nothing. Nada. Zilch. So I called in and cancelled. You cannot cancel your account on their web site. They make you call in so the person on the other end can badger you to try to keep your subscription just like a cable TV company. The person on the other end was actually very nice and offered to extend my subscription by 1 year at 50% off. I thought that was a generous offer and thanked them, but explained this was not a financial issue, but a customer support and respect issue and the only way I could protest was to cancel, which I did. About a week later I followed up with a snail mail letter to the CEO describing my experience and included a copy of my cancellation. My return address and personal email were both noted. It's been more than 1 month since I mailed the letter and there has been no response whatsoever, not even a generic reply. Apparently their lack of respect for customers goes all the way up the chain. I won't go into their sound quality issues since that's a whole different topic, but their customer service leaves much to be desired. Apparently, they want their customers to just make their payments and keep quiet. I still have the same vehicle and the same head unit. To be perfectly honest, I miss Sirius greatly. I am now using Spotify premium for half the price of Sirius and I can stream it via Bluetooth and Spotify Connect and I don't need multiple memberships to stream to other devices. To think Sirius was perfectly willing to lose a steady $200/year or more in order to save a human from having to answering a yes or no email question is totally absurd. If enough of us "vote" by cancelling our subscriptions, maybe they'll finally get the message. read more

I just spent 30 minutes with a customer service agent in the Philipines. It was the most frustrating experience. I had to have her repeat comments two and three times. She was armed with some standard retorts to my type of problem, but really did not know how to execute them. XM/Sirius is this really the best you can do? Is this really how you value your customers? Is this how a company operates when they have no real competition? I really do not like your product well enough to endure this again. Please treat me like a valued customer. Steve S read more

The FTC and the FCC should be advised of the scam this company runs on its customers. They have some kind of mystery pricing structure that somehow never calculates and always benefits S/XM by large margins. And once you think the deal finally makes sense, the bill comes in and nothing balances with the discussion had with their billing rep. Avoid this service and use Pandora instead. You can choose what, who and when you play music and commercial-free music can be had for $4 a month. If you can put up with a commercial every 3 to 4 hours, Pandora is FREE! read more

sirius/xm radio-------do not use them!!!!!!!. i have never had such an issue trying to cancell a subscription than i have with sirius. 2 months ago i stated i wanted to cancel only to be met with another promotional offer for 5 months at a total of $30.74. i agreed even though i was unemployed because no matter how many ways i said "no" they would not abide. fastforward to present day, i receive a bill in the mail for $19.04 for subscription in january of 2019. wait, i shouyld be good until march so i start a chat with sirius....they tell me i agreed for services until december...that is what the $30.74. liar's!!!!!!!!!!!!!!!!!!. i even have a witness who heard the who conversation back in october. yet, they keep stating if i want to still agree to the terms......uhhhhhhmmmmmm noooooooo!!!!!!!. then i call them up personally to cancel and tell them i will never use them again. multiple times i stated to cancel only for the representaive to state ...."yes, but we are offering you a promnotional deal from december to may of 2019".....i can only put on my happy face for so long, i turned into the fucking devil, in my words i stated " cancel my fucking subscription nowwwwwwww!!!!!!!!!! do i have to fucking come down there!!!!!!! cancel the fucking subscription you monopolistic pieces of shit........................ principle is principle and right is right as in the customer is almost always right. i swore i wouldn't have a drink, now i just poured a pint of vodka....merry effing x-mas sirius, may your company go bankrupt read more

I had to select at least 1 star to proceed, however customer service at Sirius XM gets NO stars. Wait time is extremely long. When you finally get to speak to someone about your account they put you on hold for a very long time, and then you get disconnected. They will not return your call, so you're then forced to call back, wait forever to speak to someone, only to be disconnected again. I spent 1-1/2 hours dealing with this incompetent company, and would have cancelled everything altogether if it hadn't been company related. read more

The real rating is ZERO stars! This company is devious, unprofessional and extremely difficult to deal with! They recently renewed my subscription for 2 years @ a cost of $407. W/O my permission or any prior notification! Additionally, they had stored my credit card info from a previous order when I had specifically asked them not to. When I called to inquire, complain and request a refund they were very uncooperative and stalled. I requested a supervisor and experienced a lengthy hold! After insisting on a refund he finally agreed to send a check minus the amt of days that had gone by since the renewal date! He said it would take 7-10 days. Today, 8 days later, got a call requesting my credit card info so that they could process a refund! This necessitated another round of calls/supervisor( Bernie) etc. He now says that a check will be sent in another 7-10 days! After talking to credit card co. - who will pursue it if check doesn't come, I am posting this. Beware of deceptive, underhanded business practices! read more

I received a quarterly invoice for $46.79. About a week into the new quarter I called to find out the cost of a yearly plan assuming it would be much less. I was told indeed it was less at $163.13. I agreed to change but was told I needed to pay the outstanding quarterly bill in full then pay the yearly amount of $163.13 and only then would I be credited $35.05 for the unused quarterly payment. I would receive my rebate in 3-5 days. After a week I called to find out the status of my rebate only to find out "it slipped through the cracks". They did not send it but I was assured I would now be credited $40.50 for my inconvenience in 3-5 days. Five weeks later I called again asking where is my rebate. I was told my rebate was used to lower the yearly price down to $163.13 and I will not get a rebate. WHAT!. That means the yearly plan is $198.18 or $11.02 higher for the four quarters rate. Since when does it cost more for a yearly plan than a quarterly plan times four. I think they make this stuff up as they go. I was irate and told them they have the worst customer service. After 10 minutes of back and forth I was once again told I would be credited $21.40 then 35.05 and finally $40.50. We'll see which amount I get. At this point I don't care. I did get a confirmation number to use when I call back. I too will go to Pandora after the end of this contract. read more

Watch out for the Sirius billing practices. I thought I had paid by credit card on the phone, but then they sent me a print bill, so I paid that assuming he hadn't processed the credit card. Not true. They took both payments. When I called to be refunded the credit balance, I was told they "couldn't" credit my card because it wasn't one I had left "on file." (If you leave the card on file they'll automatically renew you at a really high price.) They said I'd have to call back and request a check refund in a week. I yelled and demanded a refund now. They keep repeating their policies like f*ing corporate robots. Finally they said they'd send a check in a week, if I'd authorize them to access my account then. Did they think I wouldn't "authorize" them to access my account for a refund? Customer service is located in the Philippines. Sirius Radio takes the American consumer's money & outsources the billing to people who can't and won't communicate, which is helpful when that's the company policy. I only renewed because I mentioned to the guy doing my cancellation that I hadn't been offered a better deal than the current 3-year renewal rate and he gave me a reasonable one-year deal. We'll see if I ever get the check. read more