They started out good but steadily went down hill. I have numerous scratches on my truck now that weren't there when I first used Xpress car wash. The last time I used them my truck was dirtier when it came out. read more

I used to love this place. I have been going here every week or two since they opened. Nice staff and great job. But oh my goodness! I can't take them trying to sell me the car wash package anymore. I just want to pay and get my car washed. Unfortunately, I'm going to have to start going to another place. They are relentless and it has become a super negative experience for me. If you want a decent car wash and want to be part of the car wash club, this place might be for you. If you don't want to be part of the car wash club, they apparently no longer want your business. I'm giving a 5 star only because they have done a good job for me for years and I don't want to hurt their rating; however, I won't be back. read more

My experience was excellent here thanks to Hayden. He was very kind and generous and valued my time. The card machine was broken and he seen that's all i had and offered me a free wash today. Thank you Hayden! read more

Went by the fern loop location on E 70th today with a minor, but complex issue. Anthony the manager on staff quickly resolved my issue and got me out the door with a clean ride and a SMILE ON MY FACE! Thanks for your professionalism! read more

Very friendly staff and nice car wash. The wash left my car looking great and they offer free vacuuming. Miles and Corey were very helpful today! read more

Great service from Arrionna Bennett, definitely will be coming back for such a great value carwash

Very good business. Manager Anthony Tucci does a great job. I like the vacuums you can use free.

I went through the Xpress car wash on E. 70th in Shreveport and it rip my rear lift gate molding clean off. I went back and told them about it. The guy found it , but it could not be put back on because it broke the clamps. They told me that they were not liable for ant trim, molding per the sign up on the wall. Needless to say I will never go through another one. read more

Terrible experience, damaged my vehicle then acted like it wasn't their fault. Wouldn't recommend

I wanted to take a second and praise the amazing customer service of Xpress car wash. They go above and beyond, and my car is always shiny and clean after the fact. I owned a car sharing business for several years, and I had confidence that my car would always be clean and ready for the next client. I want to make a shout out to Anthony Tucci, and all of the staff at the Fern Loop location!! I always appreciate your great customer service! : ) read more

Damaged windshield and will not respond to any contact. Poor business. Will never do business with them again. Claims manager is awful

I like xPress Car Wash but here's a WARNING. Took my SUV to the new xPress Car Wash on Ellerbe Rd in Shreveport that just opened today, 8/24/23. They taped up my back wiper blade system like always, but the car wash ripped the whole wiper system off the rear window of my car. They said sorry, but they don't pay for any damage or parts. Gave me a membership card for a month. That was nice. If you have a BMW or Volvo, I would not go here for a while since I was told those cars tend to have this problem the most - then why weren't they trained to put more tape on my car? BTW, I've been going to the xPress Car Wash on Fern Loop in Shreveport for a year or so and never had this problem. Hopefully the new car wash will be able to address this problem and fix it. read more

Fantastic car wash. Clean and friendly staff. Free vacuums and safe area. Will go there again.

Maybe slightly above par for the cheapest wash available. It really does feel like you go through the machine faster. That said, it comes out reasonably clean. Their vacuums are strictly okay. read more

Xpress Car Wash - Car Wash Near Me - Shreveport, Louisiana

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Great service, price, and convenience. After my Mercedes-Benz emblem was torn off during a wash I got a damage report from the attendant & was told I would get a response from the manager/owner. Ultimately the management of this company refused to pay $149.03 despite me being a wash club member at $348 per year. FYI there are no disclaimers anywhere at these facilities. Caveat emptor read more

Sweet! Clean powerful vacuumes. Great deal. There is two vacuumes for each stall ... the bosses are narrow allowing you to reach those small narrow spaces read more

Xpress Car Wash - So many vacuums that have suction power to pull the carpet out of your car. Awesomeness - Car Wash Near Me - Shreveport, Louisiana

I was an Xpress car wash member, until after going through the wash one day I noticed a concerning amount of scratches on my vehicle.. I spoke with the manager and she basically made it seem like I could have been lying about the scratches coming from her location on my car. Many people know that those car washes do put scratches on your car. She stated that there's never been any complaints when using the car wash, if it was any truth to that they wouldn't have a claim adjuster huh? I've reached out to him after filling a report with the manager and still no call back or anything... So if u don't want your vehicle messed up, I wouldn't advise anyone to use that car wash. If their not going to be responsible for the damage to a person vehicle, then maybe they need to place a sign up so we'll know we're using it at our own risk. The manager Rebecca Prudhomme was so rude, and it's really sad for a person to have a position to react like that. At the end of the day we are all human and work hard for the things we have to be just disregarded like our claims doesn't matter!!!!! read more