Great experience at Xpress Smoke Shop. The staff is extremely knowledgeable and took the time to answer all my questions without making me feel rushed. You can tell they really know their products and care about helping customers find exactly what they need. On top of that, their prices are very fair and competitive, which makes the experience even better. The customer service was excellent -- friendly, professional, and welcoming from the moment I walked in. It's hard to find a place that combines product knowledge, great pricing, and solid customer service this well. Definitely recommend checking them out if you want quality service and a team that knows their stuff. read more

Love this place my go to will come back sometime soon i trust this place they always have the best pieces

Always helpful, these guys are good people. Juice, coils, questions, even if you're lookin for just general knowledge. They are amazing every time I come in read more

If I could give it less than one I would. We came in and purchased a few things and they told us our card wasn't reading Bc of their system. They ran it twice and then asked us to pay cash. We did. I then saw the transaction on my bank statement twice And I contacted them. I was cool about the situation Bc accidents happen. But when they start giving you the run around on refunding their mistake for months. Meh. The customer service is hit or miss. The selection is like harwin with one or two brand names. It smells a little funky and they hype up everything but I mean if you need papers. Cool go ahead. read more

Hunter and Mo were super helpful! Looking for something specific and they helped me picked out exactly what I needed. Will be coming back again! read more

Shitty business selling cartridge battery's that don't even work. And they won't refund you or let you exchange it. KNOWINGLY SELLING STUFF THAT DOESNT WORK read more

What an awful return policy this store has literally just bought a bowl for my hookah... they did not have the correct plastic grammet size for it and would not issue me a refund. Will never come back to this awful place read more

Buyer beware, they sell broken items. No exchanges. Refer to other reviews of the same experience

I came here to by a disposable Fuego vape, and when I got home and tried it, the vape wasn't working. The blue light in the bottom wasn't working. So I headed back up there to see if they could at least give me a new working one, and to my surprise they DIDN'T! They told me to take it up with the Manufacturer like really?! You guys are tripping over 7$?! Sad and bad for business. Shoutout to the Smoke Shops that actually care about their people! I'd this shop a 0 star if I could but I guess Yelp has sympathy for you guys! If the owner of this shop is looking at this, YOU GOTTA DO BETTER! u lost a customer over 7$. read more

Wesley was the gentlemen that helped, he was very patient, information, wasn't pushy, and carried out a good conversation as we looked. Ended up buying two pieces due to the service and definitely will be back! read more

They are not deserved to be given even one star. I've came here to get charcoal after purchasing I tried to use them but it smelled like a shit. I've explained that issue clearly, but they didn't pay attention. They gave me another box, I tried this box also and had the same issue. I came back to the shop to tell them this is still giving me the same problem. unfortunately, the seller of the attitude was the same just like before. They don't know how to do business. Not suggesting to go there. read more

This place has probably some of the most fair prices on authentic pieces in Houston. The employees are super patient and will help you , and they have knowledge of their product. This is not one of the every other corner type of smoke shop. They aren't trying to rip you off and sell you something 200% markup or fake. Good store fair prices multiple locations. Must be doing something right. read more

Awesome place for hookah products. Have multi flavors and vap pens. Service is amazing. They gave away free water/drinks.

This place is a joke. The workers and owner act polite and kind, however all their stuff is garbage and they are just trying to take your money. I bought 1 piece (for concentrates), used a regular blow torch on it, and the glass tip melts completely on the first use..... I go to return it or exchange it for a different one (literally within 30 minutes) and he can't even do that he says. So he calls the owner up and he tells me he can sell me another one that cost $50 but for $25. I say alright cool at least this looks better quality and comes in an actual box so it should be good. Pay him and leave. Now on to try the 2nd piece for the first time, I use the blow torch on it and it works like a charm. Alright nice I think, lets do another one, go to light the metal tip..........CRACK!!!! The area where the glass fits around the metal nail literally shatters and the glowing nail and glass fall onto my lap and I try not to get burned. I don't even bother going back to the shop because the yayhoo at the counter is just going to speak nonsense for 10 minutes. Then he will say he can't do anything because it's been used (instead of just replacing my piece like a good business would). In short, I would not trust this place again and would advise you to avoid this place when trying to buy stuff for concentrates in the least. I'm pretty sure the owner buys reject pieces and stuff that is not made correctly. read more

I expend 400 dollars in cbd vaporizer, and they stop working 4 hours after bought it, They didn't change the vaporizer instead they told me to send it to the manufacturer, the worst coastuner service post sale in USA .... the worst part all the vaporizar are chinese ..... watch out about those products in this store, the cbd juice its good but the hardware to vaporizer are the worst in houston, if you cant i recommend another smoke shop to buy hardware. read more

If you want cheap crap this is your place. They sell you cheap product hoping you will go back and buy more cheap product. Anything at their shop can be bought online at a 1/4 of the price. Go down the street and get you some quality product at BC. They will treat you right. read more

Very helpful in suiting your needs. Great selection of everything! Exceptional staff willing to stay late for you to arrive. I wouldn't shop anywhere else. read more

The best smoke shop in Houston!! They have every type of e juice and water pipes! Great service too. I'll definitely be going back