This place is ridiculous. They tell you to get here 30 mins before your appt to fill out paperwork…read morebut that only took 4 mins. Finally the time comes for my appointment and they still haven't called me . It's been already an hour and 20 mins. Why have people come in early just to wait more ?? This is so inconvenient . I could have spent more time with my mom instead of waiting here forever . They can't when do their job correctly because when I was registering she didn't even check me in . So done

Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

I came here for an MRI. I had about a 20 minute wait despite arriving on time and had to a fill out…read morea few forms. Before an MRI, you'll visit a room with lockers where you stash your gear and lock it up with a key. Then the MRI is done and the staff will ask you what station you want to listen to. Over the loud machine, I couldn't hear my music, so I essentially had to lose myself in my thoughts and lie bored for about 25 minutes. If possible, request that the music in your headphones be turned up before the procedure.

Really happy with my experience. I've had a lot of MRIS and this will be my go-to place from now…read moreon. They got me in 2 days after I called. They ran on time in the office. They did a thorough intake so the radiologist knows what to look for and everyone was friendly and professional. Alex was my mri tech and he was the bomb!

The office is spacious and modern. I found the staff to be friendly, efficient and professional. I…read morearrived 20 minutes early for my 5:50pm appointment and was prepped immediately. My procedure was only 10 minutes (cervical neck MRI). I was on my way back home by 6pm.

I'm stunned by the low ratings of this clinic. I've had 4 mammograms to date, 3 of which have been…read moredone by XRANM, and two of them at the Jefferson location. When I called to get an appointment, I was able to slip in the very next week. My appointment happened early this month. I arrived to the location a little earlier than the time they said to check in. I had almost no wait when I was called to the check in desk. They verified my insurance information, took my referral, and he told me where to find the restroom, which was needed. After using the restroom, I took a seat in the waiting room. That lobby area is so pretty, it's almost spa like. There is plenty of seating. I wasn't seated long when I was called by the nurse. She led me to the little room and she showed me where to apply the alcohol wipe to prep for the mammogram and how to wear the gown. They also have spray deodorant to apply after the scans. From previous experience, I didn't put on deodorant, and I had my hair pulled back. I don't think I waited more than 5 minutes in that little room when I was called back into the imaging room. The technician was kind, courteous, and respectful. She lead me through a series of 4 scans, 2 on each breast. This time, she had to retake one image because she wasn't happy with the results. She handed me a paper on how to access the online portal. I took it, but knew I wouldn't access it. They told me it would take 3 days for the results. I got a call 3 days later from my primary care saying that there isn't any cancer. Then, I received a letter from them saying the same thing. I also appreciate that they send a reminder letter to get your mammogram done. This place is two thumbs up from me.

Had no choice but to use while in the hospital. I have 2 medical insurances. RAA is a contracted…read moreprovider with both. Insurance 1 shows the negotiated rate with a balance due. THEN insurance 2 showed a negotiated rate with FULL payment. Zero remained due since RAA is a contracted servicer. THEN Radiology 'forgot' they were paid by insurance 2 (no credit on their billing, which they sent to collection. Amount due - zero, and if they had taken the time to reconcile their records, they could have saved us all a lot of trouble.

My gastroenterologist doctor wrote an order for an MRI of the abdomen and a MRCP. This facility's…read moreMRI Team Lead, not a radiologist, said I cannot have both at the facility because Radiology Associates says they are the same exam. I can only do an MRCP. Interesting because they are not the same, even googling it tells me that. That is fine, I am going elsewhere and would not recommend a facility that thinks they have the authority to change my doctor's orders. Pretty scary place!

Called up to check what I would be charged by my insurance and told it was $0. Arrived and asked…read moreagain in person and was then told they didn't know. Called my insurance and was told that I would be charged the full cost of the procedure. Told them I was cancelling the appointment and was told there would be a $50 fee. Eventually they agreed to waive the fee as they lied to me over the phone about the procedure costs. Just received the $50 bill anyway. Avoid these people at all costs, they are dishonest (both in person and over the phone) and also charge double what other facilities do if you're not covered.

Wife had a CT scan today, could not have been a more pleasant experience, everyone was awesome…read more Courteous above and beyond. God bless you all for all the help

I joined the Survivorship group today. I have wonderful support, but one oncology clinic and…read moredoctor stressed me out greatly. I was worried that NMCC wouldn't let me continue to receive care from my Radiology Oncologist, but Dr. Pearsall and NMCC are team players. I went in this morning, and everyone is so nice. I can't say enough about Dr. Pearsall's care and professionalism. No detail was too small, in transfering my care-thyroid, IBS, teeth, etc. And, Oh boy--I saw they have a support group for head-throat cancer patients. Something that Albuquerque really needs. I know because I'm a head cancer patient- a survivor.

My grandpa has been a patient here for a while and it has always been a nice place. Recently he…read morewent up there to get his prescription filled and had a terrible experience with one worker in the pharmacy. The lady who he spoke to originally said his medication would be ready in about ten minutes and to have a seat he said that she seemed to have an attitude and was just not the nicest person to him, he ended up waiting almost an hour. He walked back up to the window and was told by a young lady he said was named Arianna the lady helping him originally stepped out and didn't get it filled yet. He said the young lady who helped him after being forgotten about was a much better help and actually got him his medication and was very apologetic for the other worker's treatment towards my grandpa, he grabbed the young ladies name to thank her and said he really appreciated the help that she gave and the kindness she showed him. Sadly just really poor service from initial help.

Presbyterian Radiology, at Kaseman and Downtown…read more How long does it take to NOT get scheduled for imaging? I was injured in a fall on a Monday. I called a Presbyterian specialist and they said to go to an urgent care for treatment and get a referral from them if imaging was required. I went to NM Urgent care on the corner of Juan Tabo and Comanche. I had been there before and they always do a good job. They wrote a referral to Presbyterian Kaseman for several ultrasounds and an MRI with contrast. I was told to wait a couple of days before calling the scheduler at Kaseman for an appointment. Why do we need to call them? I've done my part, I am the customer. I got the referral and it has been sent to them for imaging. I've been through this before and know how crazy and inefficient these people are, so I limped over to the phone and called them after two more days. This was on a Thursday. I spoke with Alisa, she said they did not have my referral. So I went back to NMUC and made sure they faxed again. Catalina at Kaseman told me to wait one or two days and call again on Friday. Late Friday I called and spoke with Stephanie, still no referral. On Monday I checked again, no referral. This nonsense went on for three more days. I was getting desperate. I spoke with another woman at Kaseman who said they had the referral, and set an appointment for Friday. I took my copy of the referral to the appointment. The imaging scheduled by the technician DID NOT MATCH THE REQUEST FOR IMAGING ON THE COPY OF THE REFERRAL I WAS HOLDING IN MY HANDS! I spoke with Lala at Kaseman radiology who said she would look into it and call me by closing time. Ten minutes before that time and I had not heard back so I called her. She said she spoke with technologist Kevin there and he said the imaging could be done there. By then everyone was closing so the following Monday I called Bethany at Kaseman to reschedule. They said that they checked again and they would not do the imaging there and suggested I call the main hospital. The next day, out of the blue, Trisha from the main hospital calls and said that they do not do this type of imaging there either, and suggested I call XRANM or RAA. This makes no sense to me. I had ultrasounds and MRIs done at Kaseman before. I had physical injuries from a fall, and they don't image for this? I asked her what happens if the ambulance brings someone in to the main hospital who has physical injuries at 7PM Friday. Do you tell them to go home and call XRANM on Monday morning? Bizarre! In all, it had been 3 weeks since the injury. Many people in the Presbyterian system are poorly trained and are poor communicators internally and also with their paying customers. I finally gave up on Presbyterian and called XRANM on Wednesday the following week. With all of the confusion and mismanagement and long, long delays within the Presbyterian system, I think I finally understand the method to their madness. Because of these inefficient and long delays they are hoping that we either heal ourselves or die before the appointment date finally arrives. This is a win-win for them. Look for my review on XRANM also.

Recently had foot surgery and need to have a CT scan for a different injury. I purposely scheduled…read moreat the downtown location because the assured me that the CT was upstairs. Upon arrival I was told it was upstairs. I was then ushered downstairs. I stated I just had foot surgery and I wish to use the one upstairs. The Tech told me it was broken. I went out of my way to choose this location because of my special needs at the moment. It took me 40mins to park. Avoid this place go to Rust or Kaseman for Radiology. Apparently the equipment doesn't even work.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

Try to avoid if at all possible. I made every effort to give them the records and information they…read moreasked for which I had sent from my urologist in another city and also hand delivered. I spoke by phone with them three times to confirm that they had everything needed. After an hour's drive to get there they told me that my information was incomplete and I could not be seen by Dr. Champlin. I was disturbed that all my efforts led to nothing and asked to see the doctor. Unfortunately, he is one of those physicians who presumes his medical degree also confers upon him a god-like status. I would have hoped by now that medical schools would teach patient relations rather than arrogance.

I just experienced the worst doctor's appointment in my life. Dr. Poon totally dismissed me and my…read morenerve pain. With no compassion or care he led me on for a month. He scheduled a follow up telling me a month ago it was too premature to do anything. Then today he said there's nothing to do, was very adversarial and left the room. I had to chase himdown in the hall for closure. The most unprofessional medical experience I have ever had!

I was referred to Dr. Poon by word-of-mouth. I have had chronic knee pain and have had routine…read morecortisone shots for years. Dr. Poon performed a RFA on my knee in August and the pain has not returned. I have full range of motion and do not need my brace anymore. I did have to come in for more than one apt, but Dr. Poon explained the procedure process to me in detail so that I would understand. Every time I have called or come into the clinic, the staff is friendly and helpful. I read the previous bad reviews and have to say that I believe them to be unfounded. Anyone with CHRONIC PAIN is willing to put in the work to be pain free. I will gladly do anything Dr. Poon recommends if it will continue to alleviate my pain.