Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

I had scheduled a mammogram and a dexa scan for the same day. Never been here before and the place…read moreis huge. Outside, lots of parking and easy to identify address. Walking into the glass facade, is the reception area. Large space, and at 3:30 on a Friday it was quite busy. RECEPTION: I was greeted at the counter and given several forms to complete. Upon doing so, I sat for a few minutes before being called by name. REGISTRATION: I followed a young woman to the registration area. She took my ids and chatted with me informally. I felt like I had an identity and this was a good start. She scanned in my documents and I was all set. CHANGING AREA: I was escorted to the changing / waiting area. The wall art is very artsy and the changing / waiting room is quite calming. Given a medical gown, I was instructed to just remove my clothes from the waist up and don a gown - place my stuff in a black tote bag and wait. Within minutes I was called. MAMMOGRAM: The tech was in casual clothes and I told her I liked the informal feel. She said that on Fridays they get to be casual. So, the exam was typical. She was quick and efficient. We had to retake on image, but it only took a few minutes. Viola. Done. So I was escorted back to the changing/waiting area. DEXA SCAN: A few minutes later, I was again called by another woman and she walked me a few steps to the next exam room. She asked me a few questions, confirming everything I had already completed on the forms that were scanned. She asked me to remove my shoes and then she weighed and took my height measurement. Next, she had me lie on an exam table and told me to breath normally. The unit above scanned all the right places and then in minutes I was sitting up and putting my shoes on again. I returned to the changing area, put my top clothing back on and was ready to leave. From start to finish, I was in and out within an hour's time and that was so appreciated. Best of all, I received my Dexa scan results on MyChart the following morning. This is a very well-run, organized machine and I applaud them! Everyone was very full of smiles and there was not a moment when I felt pressured or felt tension amongst the staff.

I'm stunned by the low ratings of this clinic. I've had 4 mammograms to date, 3 of which have been…read moredone by XRANM, and two of them at the Jefferson location. When I called to get an appointment, I was able to slip in the very next week. My appointment happened early this month. I arrived to the location a little earlier than the time they said to check in. I had almost no wait when I was called to the check in desk. They verified my insurance information, took my referral, and he told me where to find the restroom, which was needed. After using the restroom, I took a seat in the waiting room. That lobby area is so pretty, it's almost spa like. There is plenty of seating. I wasn't seated long when I was called by the nurse. She led me to the little room and she showed me where to apply the alcohol wipe to prep for the mammogram and how to wear the gown. They also have spray deodorant to apply after the scans. From previous experience, I didn't put on deodorant, and I had my hair pulled back. I don't think I waited more than 5 minutes in that little room when I was called back into the imaging room. The technician was kind, courteous, and respectful. She lead me through a series of 4 scans, 2 on each breast. This time, she had to retake one image because she wasn't happy with the results. She handed me a paper on how to access the online portal. I took it, but knew I wouldn't access it. They told me it would take 3 days for the results. I got a call 3 days later from my primary care saying that there isn't any cancer. Then, I received a letter from them saying the same thing. I also appreciate that they send a reminder letter to get your mammogram done. This place is two thumbs up from me.

I went in for an MRI and I didn't realize how claustrophobic I would feel.. when I entered the…read moremachine, I asked to come out within minutes. The techs helped me out and said "well it's not for the faint at heart" what? He basically called me a weak bitch. Thanks for the judgement. I'm in the medical field and I would never say that to a patient.

Had no choice but to use while in the hospital. I have 2 medical insurances. RAA is a contracted…read moreprovider with both. Insurance 1 shows the negotiated rate with a balance due. THEN insurance 2 showed a negotiated rate with FULL payment. Zero remained due since RAA is a contracted servicer. THEN Radiology 'forgot' they were paid by insurance 2 (no credit on their billing, which they sent to collection. Amount due - zero, and if they had taken the time to reconcile their records, they could have saved us all a lot of trouble.

My gastroenterologist doctor wrote an order for an MRI of the abdomen and a MRCP. This facility's…read moreMRI Team Lead, not a radiologist, said I cannot have both at the facility because Radiology Associates says they are the same exam. I can only do an MRCP. Interesting because they are not the same, even googling it tells me that. That is fine, I am going elsewhere and would not recommend a facility that thinks they have the authority to change my doctor's orders. Pretty scary place!

Called up to check what I would be charged by my insurance and told it was $0. Arrived and asked…read moreagain in person and was then told they didn't know. Called my insurance and was told that I would be charged the full cost of the procedure. Told them I was cancelling the appointment and was told there would be a $50 fee. Eventually they agreed to waive the fee as they lied to me over the phone about the procedure costs. Just received the $50 bill anyway. Avoid these people at all costs, they are dishonest (both in person and over the phone) and also charge double what other facilities do if you're not covered.

Santa Fe Imaging cancelled my appointment for a procedure due to equipment failure. My orthopedist…read moreredirected my referral to X-Ray Associates of New Mexico. I scheduled my procedure (an x-ray guided injection) just 8 days later--a vast improvement over two and a half months. I had a great experience with X-Ray Associates. They apparently got a lot of new patients ("refugees") from Santa Fe Imaging. I suspect they will keep most of them. The staff were friendly and got me checked in quickly. I was escorted to the procedure room in just a few minutes. The tech explained the benefits and (remote) risks from the procedure I was going to get. The physician also reviewed the risks and how the procedure was going to happen before we started. The staff took care to make sure this was a sterile procedure. It went flawlessly and I had almost immediate relief. I could not have been more pleased with friendliness, efficiency, and professionalism and will definitely use them for future X-rays as needed.

The Manager of the front desk was working, wow she's a piece of work. That's really all I can say…read more I have heard employees complain about her before and never though much of it, but wow. Blonde in her late 40's. But after getting through that, Connie my Technician was SUPERB!!! She more than made up for the unhappy Manager. I thank her for her genuine kindness, professionalism and efficiency. Keep her, she's a huge asset.

Told to show up at 5:20p for my appointment; it's now almost 7pm and still waiting. Why earth would…read moreyou have a patient show up so early??

I've never been to a medical office and billed after my visit and after I had already paid the…read moreco-pay at the office. Apparently, corporate greed runs this company. There are not content with what my insurance paid, so they took my co-pay, my insurance payment, and billed me the difference.

Run from this Center in Albuquerque, New Mexico, as others have done. The Center refused a…read morereferral for prostate cancer care from my Primary Care Physician. The previous referred physician used years-old diagnostic scans (65% reliability) rather than the newer PSMA-PET scan (94% reliability). The Center had no interest in the desire for a better diagnostic scan, saying I had to return to the previous referred physician who wouldn't order one. The Center wouldn't even provide a second opinion. Worse, the Center's representative was impolite and argumentative. I'm now working with my Primary Care Physician to find the best care, locally if possible. New Mexico, sadly, has a reputation for inadequate, substandard medical care for those with significant health challenges. I may have to seek better care out-of-state as others have done.

Presbyterian Radiology, at Kaseman and Downtown…read more How long does it take to NOT get scheduled for imaging? I was injured in a fall on a Monday. I called a Presbyterian specialist and they said to go to an urgent care for treatment and get a referral from them if imaging was required. I went to NM Urgent care on the corner of Juan Tabo and Comanche. I had been there before and they always do a good job. They wrote a referral to Presbyterian Kaseman for several ultrasounds and an MRI with contrast. I was told to wait a couple of days before calling the scheduler at Kaseman for an appointment. Why do we need to call them? I've done my part, I am the customer. I got the referral and it has been sent to them for imaging. I've been through this before and know how crazy and inefficient these people are, so I limped over to the phone and called them after two more days. This was on a Thursday. I spoke with Alisa, she said they did not have my referral. So I went back to NMUC and made sure they faxed again. Catalina at Kaseman told me to wait one or two days and call again on Friday. Late Friday I called and spoke with Stephanie, still no referral. On Monday I checked again, no referral. This nonsense went on for three more days. I was getting desperate. I spoke with another woman at Kaseman who said they had the referral, and set an appointment for Friday. I took my copy of the referral to the appointment. The imaging scheduled by the technician DID NOT MATCH THE REQUEST FOR IMAGING ON THE COPY OF THE REFERRAL I WAS HOLDING IN MY HANDS! I spoke with Lala at Kaseman radiology who said she would look into it and call me by closing time. Ten minutes before that time and I had not heard back so I called her. She said she spoke with technologist Kevin there and he said the imaging could be done there. By then everyone was closing so the following Monday I called Bethany at Kaseman to reschedule. They said that they checked again and they would not do the imaging there and suggested I call the main hospital. The next day, out of the blue, Trisha from the main hospital calls and said that they do not do this type of imaging there either, and suggested I call XRANM or RAA. This makes no sense to me. I had ultrasounds and MRIs done at Kaseman before. I had physical injuries from a fall, and they don't image for this? I asked her what happens if the ambulance brings someone in to the main hospital who has physical injuries at 7PM Friday. Do you tell them to go home and call XRANM on Monday morning? Bizarre! In all, it had been 3 weeks since the injury. Many people in the Presbyterian system are poorly trained and are poor communicators internally and also with their paying customers. I finally gave up on Presbyterian and called XRANM on Wednesday the following week. With all of the confusion and mismanagement and long, long delays within the Presbyterian system, I think I finally understand the method to their madness. Because of these inefficient and long delays they are hoping that we either heal ourselves or die before the appointment date finally arrives. This is a win-win for them. Look for my review on XRANM also.

Recently had foot surgery and need to have a CT scan for a different injury. I purposely scheduled…read moreat the downtown location because the assured me that the CT was upstairs. Upon arrival I was told it was upstairs. I was then ushered downstairs. I stated I just had foot surgery and I wish to use the one upstairs. The Tech told me it was broken. I went out of my way to choose this location because of my special needs at the moment. It took me 40mins to park. Avoid this place go to Rust or Kaseman for Radiology. Apparently the equipment doesn't even work.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

Try to avoid if at all possible. I made every effort to give them the records and information they…read moreasked for which I had sent from my urologist in another city and also hand delivered. I spoke by phone with them three times to confirm that they had everything needed. After an hour's drive to get there they told me that my information was incomplete and I could not be seen by Dr. Champlin. I was disturbed that all my efforts led to nothing and asked to see the doctor. Unfortunately, he is one of those physicians who presumes his medical degree also confers upon him a god-like status. I would have hoped by now that medical schools would teach patient relations rather than arrogance.

I just experienced the worst doctor's appointment in my life. Dr. Poon totally dismissed me and my…read morenerve pain. With no compassion or care he led me on for a month. He scheduled a follow up telling me a month ago it was too premature to do anything. Then today he said there's nothing to do, was very adversarial and left the room. I had to chase himdown in the hall for closure. The most unprofessional medical experience I have ever had!

I originally scheduled an appointment with fake "Dr. Poontang" for some pain I've had in my spine…read more We went through the appointment and he ends up determining the pain was not coming from my spine but in my shoulder? How does that even make any sense. After explaining to him I've had this pain for over 20 years he dismissed it as a pulled muscle and that the reason that my spine hurts is because I pulled a muscle in my shoulder. I'm not sure how this guy got his license but after seeing a real Dr I was correctly diagnosed with acute spinal cord injury and am scheduled for surgery next month. Dr Poon was clueless through this entire experience and I am going to report him to the NM medical board to have his medical license revoked. Uneducated and just looking to make a quick buck