I was in need of an ultrasound and it was a scary process at first, but with amazing care they made…read moresure I was comfortable. It was quick and easy and results came within two days.

Albuquerque is so fortunate to have this healthcare provider so accessible. Everyone is so warm…read moreand welcoming. I always feel like they are truly present and never rushed. Clean and well organized waiting area.

The office is spacious and modern. I found the staff to be friendly, efficient and professional. I…read morearrived 20 minutes early for my 5:50pm appointment and was prepped immediately. My procedure was only 10 minutes (cervical neck MRI). I was on my way back home by 6pm.

Exceptionally rude receptionist/staff. Won't be back! Far too many other diagnostic/x-ray…read morepractices to support. XRANM not being one of them!

Had no choice but to use while in the hospital. I have 2 medical insurances. RAA is a contracted…read moreprovider with both. Insurance 1 shows the negotiated rate with a balance due. THEN insurance 2 showed a negotiated rate with FULL payment. Zero remained due since RAA is a contracted servicer. THEN Radiology 'forgot' they were paid by insurance 2 (no credit on their billing, which they sent to collection. Amount due - zero, and if they had taken the time to reconcile their records, they could have saved us all a lot of trouble.

My gastroenterologist doctor wrote an order for an MRI of the abdomen and a MRCP. This facility's…read moreMRI Team Lead, not a radiologist, said I cannot have both at the facility because Radiology Associates says they are the same exam. I can only do an MRCP. Interesting because they are not the same, even googling it tells me that. That is fine, I am going elsewhere and would not recommend a facility that thinks they have the authority to change my doctor's orders. Pretty scary place!

Called up to check what I would be charged by my insurance and told it was $0. Arrived and asked…read moreagain in person and was then told they didn't know. Called my insurance and was told that I would be charged the full cost of the procedure. Told them I was cancelling the appointment and was told there would be a $50 fee. Eventually they agreed to waive the fee as they lied to me over the phone about the procedure costs. Just received the $50 bill anyway. Avoid these people at all costs, they are dishonest (both in person and over the phone) and also charge double what other facilities do if you're not covered.

Santa Fe Imaging cancelled my appointment for a procedure due to equipment failure. My orthopedist…read moreredirected my referral to X-Ray Associates of New Mexico. I scheduled my procedure (an x-ray guided injection) just 8 days later--a vast improvement over two and a half months. I had a great experience with X-Ray Associates. They apparently got a lot of new patients ("refugees") from Santa Fe Imaging. I suspect they will keep most of them. The staff were friendly and got me checked in quickly. I was escorted to the procedure room in just a few minutes. The tech explained the benefits and (remote) risks from the procedure I was going to get. The physician also reviewed the risks and how the procedure was going to happen before we started. The staff took care to make sure this was a sterile procedure. It went flawlessly and I had almost immediate relief. I could not have been more pleased with friendliness, efficiency, and professionalism and will definitely use them for future X-rays as needed.

The Manager of the front desk was working, wow she's a piece of work. That's really all I can say…read more I have heard employees complain about her before and never though much of it, but wow. Blonde in her late 40's. But after getting through that, Connie my Technician was SUPERB!!! She more than made up for the unhappy Manager. I thank her for her genuine kindness, professionalism and efficiency. Keep her, she's a huge asset.

Told to show up at 5:20p for my appointment; it's now almost 7pm and still waiting. Why earth would…read moreyou have a patient show up so early??

My grandpa has been a patient here for a while and it has always been a nice place. Recently he…read morewent up there to get his prescription filled and had a terrible experience with one worker in the pharmacy. The lady who he spoke to originally said his medication would be ready in about ten minutes and to have a seat he said that she seemed to have an attitude and was just not the nicest person to him, he ended up waiting almost an hour. He walked back up to the window and was told by a young lady he said was named Arianna the lady helping him originally stepped out and didn't get it filled yet. He said the young lady who helped him after being forgotten about was a much better help and actually got him his medication and was very apologetic for the other worker's treatment towards my grandpa, he grabbed the young ladies name to thank her and said he really appreciated the help that she gave and the kindness she showed him. Sadly just really poor service from initial help.

Very pleased with plan of care. Fantastic Dr's and staff. I highly recommend nmcc for all health…read moreissues.

Presbyterian Radiology, at Kaseman and Downtown…read more How long does it take to NOT get scheduled for imaging? I was injured in a fall on a Monday. I called a Presbyterian specialist and they said to go to an urgent care for treatment and get a referral from them if imaging was required. I went to NM Urgent care on the corner of Juan Tabo and Comanche. I had been there before and they always do a good job. They wrote a referral to Presbyterian Kaseman for several ultrasounds and an MRI with contrast. I was told to wait a couple of days before calling the scheduler at Kaseman for an appointment. Why do we need to call them? I've done my part, I am the customer. I got the referral and it has been sent to them for imaging. I've been through this before and know how crazy and inefficient these people are, so I limped over to the phone and called them after two more days. This was on a Thursday. I spoke with Alisa, she said they did not have my referral. So I went back to NMUC and made sure they faxed again. Catalina at Kaseman told me to wait one or two days and call again on Friday. Late Friday I called and spoke with Stephanie, still no referral. On Monday I checked again, no referral. This nonsense went on for three more days. I was getting desperate. I spoke with another woman at Kaseman who said they had the referral, and set an appointment for Friday. I took my copy of the referral to the appointment. The imaging scheduled by the technician DID NOT MATCH THE REQUEST FOR IMAGING ON THE COPY OF THE REFERRAL I WAS HOLDING IN MY HANDS! I spoke with Lala at Kaseman radiology who said she would look into it and call me by closing time. Ten minutes before that time and I had not heard back so I called her. She said she spoke with technologist Kevin there and he said the imaging could be done there. By then everyone was closing so the following Monday I called Bethany at Kaseman to reschedule. They said that they checked again and they would not do the imaging there and suggested I call the main hospital. The next day, out of the blue, Trisha from the main hospital calls and said that they do not do this type of imaging there either, and suggested I call XRANM or RAA. This makes no sense to me. I had ultrasounds and MRIs done at Kaseman before. I had physical injuries from a fall, and they don't image for this? I asked her what happens if the ambulance brings someone in to the main hospital who has physical injuries at 7PM Friday. Do you tell them to go home and call XRANM on Monday morning? Bizarre! In all, it had been 3 weeks since the injury. Many people in the Presbyterian system are poorly trained and are poor communicators internally and also with their paying customers. I finally gave up on Presbyterian and called XRANM on Wednesday the following week. With all of the confusion and mismanagement and long, long delays within the Presbyterian system, I think I finally understand the method to their madness. Because of these inefficient and long delays they are hoping that we either heal ourselves or die before the appointment date finally arrives. This is a win-win for them. Look for my review on XRANM also.

Recently had foot surgery and need to have a CT scan for a different injury. I purposely scheduled…read moreat the downtown location because the assured me that the CT was upstairs. Upon arrival I was told it was upstairs. I was then ushered downstairs. I stated I just had foot surgery and I wish to use the one upstairs. The Tech told me it was broken. I went out of my way to choose this location because of my special needs at the moment. It took me 40mins to park. Avoid this place go to Rust or Kaseman for Radiology. Apparently the equipment doesn't even work.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

Try to avoid if at all possible. I made every effort to give them the records and information they…read moreasked for which I had sent from my urologist in another city and also hand delivered. I spoke by phone with them three times to confirm that they had everything needed. After an hour's drive to get there they told me that my information was incomplete and I could not be seen by Dr. Champlin. I was disturbed that all my efforts led to nothing and asked to see the doctor. Unfortunately, he is one of those physicians who presumes his medical degree also confers upon him a god-like status. I would have hoped by now that medical schools would teach patient relations rather than arrogance.

I was referred to Dr. Poon by word-of-mouth. I have had chronic knee pain and have had routine…read morecortisone shots for years. Dr. Poon performed a RFA on my knee in August and the pain has not returned. I have full range of motion and do not need my brace anymore. I did have to come in for more than one apt, but Dr. Poon explained the procedure process to me in detail so that I would understand. Every time I have called or come into the clinic, the staff is friendly and helpful. I read the previous bad reviews and have to say that I believe them to be unfounded. Anyone with CHRONIC PAIN is willing to put in the work to be pain free. I will gladly do anything Dr. Poon recommends if it will continue to alleviate my pain.

They failed to file insurance IN NETWORK. Because of their error, they try to collect from the…read morepatient. The insurance carrier will not pay for a non-timely claim, and the insurance contact says that in THAT case they may NOT bill the patient. However, they are trying. Their service is NOT worth the aggravation. I verified they DID NOT file insurance, and yet they get aggresive iin violation of their insurance contract. When first billed for everything I notified them they had not billed the *primary or *secondary insurer. No Response. Yet, in spite of their error, they are trying to collect. The insurance company said they can not bill the patient if they fail to file timely. That's THEIR contract