Thanks Mike for the amazing haircut and 3"+ beard trim. You always do a great job but this…read moreliterally took years off my face.

Oh wow. Where do I start? I was in Mentor and wanted to surprise my boyfriend by taking him to a…read morebarber. These guys showed up first on Yelp and I figured I would give them a shot. They nailed it. We will definitely be back.

I needed place that caters to women.It seemed like a salon for men. But I appreciate their response…read moreto me.

A few things: You said I booked a $25 beard trim. What I actually booked was a $32 (obviously,…read morebefore the reversal). I can show you the receipt. You said I was 11 minutes late. 11 minutes. Most dentists, doctors' offices, and social services offices provide a grace period of 15 minutes. That's a reasonable accommodation for traffic conditions. Even still, being 11 minutes late has nothing to do with me not having an empty chair when I got there. I could understand if it was 20 minutes. I arrived early to my 1st and 2nd appointments; and, the 1st appointment was good , which is why I booked the 2nd. I still waited 30-40 minutes before the second appointment began. On my 3rd appointment, I waited 10 minutes until the receptionist was off the phone just to be checked in and told that another barber would be completing my service. I said OK and was told he was finishing up. I waited another 10 minutes (while I read the reviews of the lounge) before I walked out. If we are talking about punctuality, I'll give you the 11 minutes, and you still owe me some time. I guess all those other people in the reviews complaining about your double-booking were 11 minutes late as well. You already stated in your own words, "To feel slighted is absolutely understandable and I will personally own that." There is nothing more to say after that. To accuse me of being condescending when all I am doing is telling my side tells me two things. #1, you don't know what condescending means. And #2, you don't know what accountability means. Lastly, I have never seen or spoken with a Lozell S. I spoke with a woman that day. I did not get her name. I was never asked, nor was I ever offered an opportunity to speak with the owner. If I had, I would have taken that opportunity. I am a reasonable person. I asked her if I could receive 50% back. She said no refunds. I said OK. She never mentioned a refund at all. I took it like a life lesson, and I left peacefully. I did not know I had been given a refund until after I left my initial review. Even then, I only asked for 50% back. If anyone says anything different, it is a lie. I did receive the deposit back, and it is appreciated. To anyone reading this: Read my comment carefully. Then read the response from the owner. Then ask yourself if you really want to take the chance of having to deal with this. A professional owner would have stopped at "To feel slighted is absolutely understandable, and I will personally own that." Instead, this owner would rather call the customer a liar in a Yelp review. Read the other reviews and ask yourself if you think I'm lying. This has been wild.

Great place. Quick, accommodating, reasonable…read more Flat screen Nice good old fellas They offer other services then just haircuts

In case you don't already know, Yelp fucking sucks…read more Case in point, this shithole has over 4 stars. Barbers provide a service, so when you bust your ass to grab a shower after work so your head is squeaky clean for them to fuck with and race over there before they close, you expect to at least receive a haircut right? No, instead this is the exchange: 5:50 PM (they close at 6PM) *old man frantically waving his arm for me to get out* I'm standing there stupified Old man: "Do you want something?" Me: "I'd like to get a haircut" Old man: "What time tomorrow?" Me: "I'm not coming back" Old man: "Then get out" Ah, customer service, glad to see it hasn't died after all. On what planet does a simple haircut take longer than 10 minutes? If you provide a service, provide it well and with a smile. Want to close earlier? Then change your hours. Do not expect people to come back the next day for your grumpy old ass to yell at them.

Ron is the best! His cuts are masterful. He does both men's and women's cuts very well.read more

Fantastic haircut experience! Been going there forever and will keep going back! Voren and his…read morecrew do amazing work.

Called ahead and they informed me it is walk-in only which is completely fine. I got there and the…read moreline was long so I expected a wait. Signed in on the iPad which showed my place in line. I waited 55 minutes and then two chairs opened up, with one other person in front of me. Before they even called us up they waved over two other people who just walked in. Would never go back after treating someone like that who waited almost an hour.

finest barber in America a real barber shop. plus you can shop in a great shopping stripread more

Dirty, slow and overrated- I'm not sure how this place has a good reputation. It's easily the…read moredirtiest barber shop I've ever seen. The wait is always long and the haircuts are below average- they don't even brush the cut hair off of you when they finish. I think they are getting by on nostalgia because this place sucks.