Great store for harnesses and seatbelt/harnesses for your pups. In-store fittings, variety of styles and sizes, collars and other accessories for your yappers, reasonably to high end prices, excellent customer service. Next trip will bring my Shih Tzu Mix here for a fitting. Loved this store located in Ghirardelli Square. read more

Yap Stores - Pet Stores Near Me - San Francisco, California

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When I went into the store the first time the salesperson was extremely friendly and helpful. He answered all of my questions. I ended up buying a Beta Noir harness for my English Mastiff. I am so happy with it and it makes a world of difference being able to control your dog when you need to. I loved it so much I bought 2 more for my other dogs. They even made a larger size for me when I needed it once my Mastiff finished growing. What a great team of people that work here!!! They go the extra mile to back their products and make sure you're happy with their products. I highly recommend their harnesses for your dog. read more

Yap Stores - Achilles in his new harness exited to go for a walk - Pet Stores Near Me - San Francisco, California

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I've been going here for yearssss and have nearly w dry version of product. The owner is lovely and helpful and the designs stand up to test if time. Expensive but worth it. Would love more modern colors. Otherwise I love my collection, especially my backpack for biking w my my little guy. read more

I've read some of the 1 star reviews & kinda perplexed as to how different our experience was at this store. Upon entering, a middle aged gentleman in a perfectly tailored blue suit wearing the company "Yap" baseball cap greeted us immediately. He asked if we had been to the store before & we said no. He began to explain some of the products they had & how they're designed for numerous different purposes. When he came upon the cooling harness, our ears perked up immediately as we live in Brentwood & our pups do get overheated during our hot summers. He asked about our dogs' size & weight. He was sure the XS size will fit both. We picked out our colors of choice & made the purchase. The gentleman thanked us & wanted to make sure we let him know if the coats work well & if the sizes were correct. He did emphasize that they will be more than happy to do size exchanges until we can find the right fit. He even said they can mail them to us since we live so far. Well, our pups love their new harnesses. No more needing to step through their old harnesses, which was always a chore with our girl dog as she just detested her old harness. These just go on their back & velcro 2 straps. They are both sturdy & comfortable. And the gentleman was right, XS was the perfect size. Yes, they are a bit pricier than what you would find at a chain pet store or Amazon, but we feel you truly get what you pay for. I hope other fur baby lovers who are interested in checking out the store give "Yap" a try. I hope you get the same great customer service we got. Just look for the trim gentleman in a sharp blue suit. Sorry we don't know his name. read more

Yap Stores - BiBi - Pet Stores Near Me - San Francisco, California

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Always a great place to take my dog, Luke. We love the harnesses. We love the handle on the harness which we can lift Luke quickly with ease. It is very secure and he is comfortable when we pick him up. Also the leash doesn't go around the neck but from the body. We have been coming here for years and getting new styles. The store person is very friendly and Luke really likes him. He always wanted to stop and say hello whenever we are at the Ghirardelli Square location. read more

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I purchased a Performance Wrap harness for my 18 pound dog last May when visiting San Francisco. I really liked the fit and ease of putting it on her, but the velcro is not strong and within a little over four months both the neck and chest closures would just open up during a walk. I decided to buy another one online, since I liked the way it worked and hoped the next one would last longer. The second one lasted 8 days. The strap on the back, which holds the D-ring to attach the leash, just tore off while walking the dog. I contacted the vendor regarding this issue and got not response. While their design is good, the construction of these harnesses is very poor. At this price the harness should last at least a couple of years. read more

Super strange encounter here this evening (Wednesday 1/18 at 6:10pm). We have passed this pet store multiple times curious yet they have always been closed. When we passed this evening they were open so we happily walked in to check it out. The man wearing a beanie & grey sweatshirt who worked there never greeted us or said a word. We walked around comparing different harnesses and realized it was primarily a store for small dogs. Since we have a 55lb fluffy dog I asked the employee this question and he weirdly ignored me twice. Then began to aggressively usher us out of the store saying "i am so sorry we are actually closed". I understand being closed but both doors were propped open widely and he said nothing for the first 3 minutes we were in the store. Strange behavior, rude, unprofessional. I walked back 10 mins later and the doors were open? Weird worker discriminated against us for "swearing" and kicked us at out 6:30pm. Shame on him when we were looking to purchase an item. I came back and asked why he was now open and he used aggressive body language to get me out of the store saying "I was trespassing" ?! I am a young female in her 20's and have never been treated like this. It was scary and shocking. Never again. read more

Yap Stores - The worker at 6:32pm, 10 minutes after we left and he said they were "closed" - Pet Stores Near Me - San Francisco, California

I'm not sure why my review was deleted. This place sucks. The manager is rude and argumentative and scares people away. He is intimidating. The dog supplies are way over priced. If the owner is smart, he will discuss strategies to want people to come back and especially locals. It's such a weird and random location to be so unfriendly. read more

Outstanding products and service! Great experience for owners and their "most important person"! Adam, Lee and all their staff are super friendly and it's obvious they love the "customers" they serve. The SFFD uses Yap's harnesses for their service dogs so they also agree! read more

I've not before seen an on line merchant that will not do a return or an exchange of their sales. How can one buy sized merchandise, for a dog no less, take an educated guess at the size, yet not be allowed to return or exchange the item if it doesn't fit? Or, what if your dog doesn't like the color? read more

High Quality Gear for your yapper! We discovered the Yap store at Ghirardelli Square about a year ago. We went in to take a look and were so impressed with the quality of the gear that we walked out with a couple of items. The owner operator is a very nice gentleman and extremely patient and helpful explaining the details. He must have spent 30+ minutes with us explaining the different gears and what each one was suited for so we could make the right choice for our little guy. After weeks of using a gear very similar to the one you see in the photo, I am happy to report that all of us, including the little furry guy, are happy about the purchase! read more

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We love yap, my mom and i shop here there for our dogs. we love how cute and secure the harnesses are. and great customer service. thanks so much for being part of our dogs wardrobe and walks :) they can walk around looking beautiful and stylish yet safe. read more

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The marketing director for this company told me I'm uneducated because I said you shouldn't pick up a dog by its harness. Don't buy from them! Not only are they rude to consumers, but they also do not have your dogs best interest in mind. They think picking up a dog by its harness is a way to sell product. read more

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I love dogs! I lived in SF my whole life. I now live in Marin, and I am the proud dad of a Cavapoo. This store is AMAZING. The harnesses are of good overall quality, especially for cold weather, spring, etc. If this store was on Union St, Chestnut St or Post St. you would definitely pop if you are a dog lover. read more

Friend bought my puppy a new harness but I wasn't feeling the color so we went back and were able to trade it in the next day. Everyone was so nice and my puppy got so many cuddles. The harness design is great especially for my little pup just training on a leash- I can tug the leash without hurting her. read more

Yap Stores - New harness - Pet Stores Near Me - San Francisco, California

While we had a nice experience in store in San Francisco, I've been trying to speak with someone as my Techno Harness is too small for my dog - even though the gentleman assured me it would fit even very large dogs. I just want a refund or an exchange. No one answers the phone and I've left messages but no one returns my calls. We were assured that if anything was wrong, to call them. read more

We had a very good experience today! Someone showed us how the harness is good for preventing tracheal injuries as the designs are based off of science (it utilizes the idea of center of mass). my puppy absolutely loved his 2 new harnesses that we pleasantly realized was reversible at home. the harnesses are made of this very good quality velcro and comfortable material. we also bought a leash taht was very light weight and durable. Thank you YAP! read more

I can't thank YAP enough for the difference their harness has made in walking with my dog. No more pulling and misbehaving. The harness fits well is very well made from quality materials. It's well designed and it's just a great piece of equipment.. It wasn't cheap, but I am more concerned about value than price. As such, I think it's a great deal for me and my dog. Also, when we were shopping for it, the gentleman behind the counter couldn't have been more patient, kind and helpful. I don't know what these are the reviewers are talking about.! Thank you YAP! read more

My family and I always have great interaction here and our dog loves thier techno harness. It is light, easy to wash and doesn't restrict her movements. When you see the dog bath rob, at first we laughed but I now cannot live without it. After my dogs bath it's a life savor and towel savor. And last but not least, the dog seat belt is so nice because it has a gadget on it that twists and turns with her. We just bought 2 more harnesses and couldn't be more happy with the product or service. read more

Yap Stores - The robe - Pet Stores Near Me - San Francisco, California

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Despicable owner! I wanted to see if the carrier would fit my dog. I was uncertain with the sizing and I asked if my dog can try it on. The owner said "Buy it first and if it won't fit, then we'll do something about it, not just try it for the heck of it." Take your business elsewhere and don't waste your time here. read more

piss poor, non-existent customer service. We purchased a raincoat with a ring for the leash. She does pull on the leash. All 12 pounds of her. Before we got 4 blocks down the street, the back seam split. With my wife just finishing a half-marathon, we were not in a mood to return to the store. Called their 'customer service' number the next day. Got an answering machine. Left a message requesting a call back. Three days with no reply, called again leaving another request for a call back. three days after that, called again requesting a call back. Crickets. My suggestion to anyone thinking about spending their money at this store. Don't. read more

What a cute store! They have the cutest harnesses, sweaters and raincoats for our fur babies. The two Gentlemen who seemed to be the owners of this store were welcoming and helpful. I loved the amazing quality of these products that you just don't see at other pet boutiques and stores. I wish there was a San Diego location for me to go to on regular basis. Luckily, they have a website for me to shop at. www.yapstores.com I purchased a grey light raincoat. It's really cute! If you have a dog and happen to be at Ghirardelli square, you have to stop by. read more

Love the store and the team that runs it. So much pup love to share and they have the best harnesses and so much more. We have 9 wraps, the oldest which is about 8 years old that we just retired today. Pulled some vintage ones out for Chinese New Year. We won't use any other harnesses. read more

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Love this store the owner and pronto beautiful had an excellent visit happen to stumble upon this gem and purchased a travel backpach for my fog high quality I bought it in 2015 and it is sturdy beautiful my dog loves it fly southwest w her and its great my next purchase well its on my wishlist is the aloha wrap for my 6lb pom idk what size she needs tho ive had trouble trying to find her the perfect fit harness and the wtap Design looks genius I'll update after i buy her it Thank You much Love YAP USA baby read more

We were greeted as we entered the store and the salesperson was great in helping us find the proper size harness for our cat!

Won't be back! The sales lady was nice with helping me try on doggie backpacks for fit and to see if my elderly dog would be comfortable in it (arthritic, 12 year old dog). Unfortunately we did not think our dog looked comfortable we decided not to purchase the pack. We did purchase $45 worth of "stuff" from the Yap store. The manager seemed annoyed and curtly told us that now he had to "sanitize" everything my dog tried on. C'mon, "sanitize" is a spray of Lysol? The doggie backpack actually left several snags my satin shirt so beware! My 20 year old Business major pointed out (after we left the store) that a business should always be nice to their customers for customer relations and hopefully customer retention. It is important to have good customer service for any retail business. I wish he had shared that information to the manager! read more

We had a great experience and I'm very surprised to hear other patrons say the owner was rude to them as I found him to be extremely polite and helpful. We purchased the front carrier and our Pomeranian loves it!The cross back straps provide great support and our dog felt very secure. We will go back for sure! read more

Yap Stores - Cross back with a small storage pouch - Pet Stores Near Me - San Francisco, California

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Stopped by today to grab a new shirt or jacket for the dog we are watching and the owner was so incredibly amazing with our pup, and knew the perfect product for our dog!! This is the only dog store I'll be frequenting for my other dogs!! Thank you again!!! Our little pupper is feeling so much better and is so happy after stopping by! She's loving the chicken jerky and loves the harness!! :) read more

Very fun and durable Techno built for your fur baby to make sure they walk comfortably and in style. Will be coming back for more.

Been to this place once or twice before, it has overpriced but cute merchandise. Attentive salesmen have always been very hands on when showing products, and advertise everything as being one of a kind/top notch quality. I had been looking for a nice leather collar for my dog and walked in while in Ghirardelli square to take a look. The salesman showed me their selection of collars, saying that they were real Italian leather and hand made; being SPECIALLY designed just for YAP. The collar I had picked out looked great on my dog, and the salesman ensured me of how well made the collar is and how it will last a long time. Thinking I was making a good investment, I fell for it. I felt like a fool when I was browsing Amazon a week later to find that the same EXACT collar is being sold for a quarter of the price. The design is identical, down to the spikes and texture. I would guess a lot of the other items are also bought for pennies/made in China but being sold for quadruple the price. Never coming back here, full of knockoffs. read more

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Love, love, love the superb quality and great customer service from Yap! We placed a order for our girl's harness online but unfortunately there was an issue with the shipment. I contacted the store and left a message and received a call back from Lee within minutes. He was understanding and willing to work with us to get us the order and make sure we were taken care of. We drove up to the city the following day, received our harness, he spent time to properly fit our girl and we engaged in great conversation. He is very knowledgeable on the products he helps design and knows his stuff. I highly recommend this store for your fur baby needs! Lee, thank so much for the awesome Customer service :) read more

Their products are o.k., albeit expensive, but the customer service policies say run, don't walk, away from this store. No returns, difficult exchanges, customer-hostile policies (read their web site if you don't believe it). Do not get suckered in by what they say in the store (we did), when it comes to an exchange they will simply quote the "policies" and not make exceptions. As I said - run away from this store. read more

I didn't want to resort to posting a review because overall we have been happy with the products that we have gotten from this company. However, I ordered two harnesses one in grey and one in white, both in size small. When I received the package I received two grey harnesses both labeled size small but one is visibly a size smaller. I have been trying to contact the company for the last month to resolve this issue and have heard nothing back. read more

Great harnesses and even a seat belt!! Definitely recommend for clothes and basic treats but no food or chew toys

Not sure why this place only has three stars as it's a super cool shop filled with custom made/designed dog clothes in a really cool part of the city. Seriously, it's so fun to walk around the square and check out all the mom & pop shops! My favorite pet gear in the store was all the raincoats. They come in a variety of colors and are super cute/functional. It's not the rainy season right now but, I'll definitely be back to pick one up when the rain comes back. This place also has a variety of cool collars and other dog accessories. Swing on by while you're at ghiradeli square because it's a cool little shop! read more

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This is the epitome of what you'd consider as a dog boutique. The selection is interesting and they had a lot of items I might get for my dogs but the price was cost prohibitive for me. I spied a lot of cool merchandise I would have loved to post on Yelp as free advertising for their store but they have a sign saying something like NO PHOTOS ALLOWED so I suppose you will have to see for yourself! 3.5/5. read more

Awesome harnesses for dogs of all sizes. Real cute collars and seat belt stuff etc... Owners are very hands on and very helpful.Bautiful beds for your baby doggies. Price is not too expensive but they are not cheap neither. All their stuff are made in USA :) Shipping took forever and a day, after a couple of calls I made. my only complaint. Nice dog friendly stop if your at Ghirardelli square. read more

Just purchase a little harness here for my 7 lb fur baby. I am so happy that I stopped by Yap after lunch at the Palette Tea House. The little dog bath robes they had on display was what draw me inside the shop. The Yap Stores have a whole variety of harnesses, doggy clothing, carry on bags, accessories, and essential everything for your pet. The gentleman here who was helping me out was very nice and let my dog try on the actual harness to find the right size. The little harness was $30 and for the quality that it is, I do not think that it is a bad price at all. The material that they use for the dog harnesses are all very soft but still durable. The Yap Stores have many selections in the store for petite to super big fur babies. Come stop by to show your fur baby some love! :) read more

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I went there with my wife on July 5th, 2019 around 8:30 p.m. to see if there's anything can help us with our dog. We have a husky that can escape from anything. My wife was holding a harness that it looks like to me not going to help our situation, so I told her "That's not gonna work." The sales person took the harness off my wife's hand very rudely and said " I'm not trying to sell anything here, all the prices in here is about $100 to $750 anyway!!!!" And he walks away. Is he trying to tell me that I cannot afford $100 to $750 harness?? Is that a way to treat the potential customer? Is that the way he treats all his customer in his country?? This is the worst store to be in the BEST tourist place in San Francisco. The sales person is very extremely rude. read more

I have two shih tzus and purchased my first yap wrap in 2008 when I saw them on QVC. My first dog was about 7 months old at the time, and we have been using these harness wraps ever since. My dogs are now going on 8 and 10 years old, and I believe we have gone through about 8 sets of wraps in all this time, and that's with almost constant use. The only real reason we have needed to replace the was due to the Velcro losing effectiveness after repeated washings where it became entangled with soft fabrics and got "clogged" up, or because I wanted new patterns. Yes the wraps are expensive, the classic wraps are $34 each, and the techno wraps are $45. We live in Las Vegas, and the techno wraps are great for helping keep my dogs cool when they are (briefly) outside. I love the loop in the harness for running the seatbelt through, for in the car, and it's also nice for a back-up hold when I've got one of my dogs in my arms, because she seems to think she is part jackrabbit. The construction of the harness keeps them well supported whenever they are being lifted, so I know I'm not hurting them. I purchased 2 sets of wraps at the Scottsdale, AZ store in 2013, but was sad to discover it was closed during a recent visit there. When I found out this location was still open, I made a special jaunt to Ghirardelli Square specifically to restock. The owner was very friendly, and was assisting some other customers while I was shopping---it was obvious that I was on a mission and knew what I was looking for. He was never pushy, even when showing me a seatbelt product I didn't know existed. I ended up purchasing 6 wraps, since I wasn't sure when I would be able to get back to SF, and he threw in a couple of cute toys - a loaf of sourdough and a bar of chocolate - and gave me a an unsolicited discount off my purchase price. My husband had gone next door for a sundae, and even I went to get a bottle of water, I realized I had left my card at the Yap store - I went back and he had it waiting for me. I haven't put any of their new wraps on them yet, as I'm waiting til after we go to the groomer later, but the toys were a big hit. If you have small dogs, definitely check out this store!! read more

Yap Stores - Pet Stores Near Me - San Francisco, California