Zero stars is what I would rank this salon. I was referred to this salon by a good friend of mine because she has had the same stylist there for over 5 years and her hair always looks amazing. She told me the type of treatment she gets, which was a keratin at the price of $250. After doing a little research about a keratin I thought it would be beneficial to my hair. I went in, and the lead stylist asked me when was the last time I had a relaxer, and I told him about 7-8 months and he stated it might be too soon, and I asked was it going to be ok to still get it and he said yes. He would put it heavy on top and light at the bottom and I said it was cool. After blow drying my hair I asked him how did it turn out and he said good. I was like ok cool. Next, I got my hair flat ironed and was told to come back in 3 days to get my hair rinsed and styled again. when I left I noticed my hair felt a little funny and my roots and edges weren't quite straight, so I told myself maybe after I get it styled it would look better in 3 days.. When I returned I still wasn't content, and I left not knowing that same day as I sweated at the gym my hair would puff up. When I returned in two weeks I complained about my edges and the stylist told me to get some edge control (Black Jamaican edge control), and I complained about my roots and he said its going to take a while for my hair to be trained with the keratin. I returned at least two more times to get my hair styled and it was a complete mess and I complained every time, and there was always a horrible excuse. So as in expert, I feel like he really failed at providing me a proper consultation and being honest. In June I went to the salon to talk to the lead stylist and complained telling him I wanted a relaxer because that will probably respond better in my hair, I am use to relaxers and I would prefer that over the keratin. He told me that I probably have a lot of new growth and that the keratin should have lasted way He told me to wait at least 2-3 weeks more weeks before he could do the relaxer and he recommended me getting braids. After complaining about the price I paid for the treatment He said when I came back he would take care of the treatment and the style when I returned and I stated cool. When I returned 4 weeks later, I asked him how much would I have to pay and he said the relaxer is 30 and the style is 50 its gonna be 80. I said the last time I talked to you, you said you were going to take care of me. He said well if its 80 do you want to pay 75. Yes, I looked at him like he was crazy and I said... thats not what you told me you would take care of me. He said when I say I am going to take of someone I mean I'll give them a discount but if you get a service here you have to pay..He asked me how much did I want to pay and what will make me happy? I said well I paid 250 for a service that didn't work in my head but whatever, so we negotiated a little and he said he wouldn't charge me for the relaxer. I told him it was cool if I have to pay for the entire service I didn't care I just wanted my hair done correctly. he began to tell me that "you have to remember that your hair is thicker and your hair was in a different condition than most people's." I said as a hair stylist you should have said that before I got the treatment. If I wasn't a good candidate say something.But to continue
I get a relaxer in my hair, get it blow dried and styles. Wasn't completely satisfied but I was just happy my hair would freeze up. (mind you this is on a Thursday). I wasn't satisfied because he put so much oil in my hair and I was confused on why he did that because now my hair is stiff not even exaggerating. Wash my hair on Thursday and noticed I only had relaxer on the roots and tips of my hair, he didn't go down far enough to get all of my new growth and natural hair. Talk about being pissssssssed.... I am so freaking pissed off
Because as an expert he should have realized that when he rinsed the relaxer out of my hair or while he was blow drying it and said something, like hey I didn't go far down enough, I'll have to do it again in a few weeks. No instead he tried to cover it up and by straightening it as much as he could but applying more grease. I am 100% over this place and I would never recommend anyone to this stylish Jacking people heads up and won't even take the fault for his wrong doings. I think that is insane therefore this post was very necessary. Sorry for the long post but this has been my experience and journey for the past 3 months.
Please excuse any typos...I will try to edit it at a later date read more