Colleen has a great eye for New England country design. Love her color palette. Great showroom!…read more It's a breath of fresh air to have the option of seeing a display of finely constructed quality merchandise in these days of AKEA and the discount boxed furniture store market full of Chinese made wares. Haven't used her design services yet but planning to in the fall!!

We contracted The Look to do our new home in Portsmouth. It was a large project and when we spoke…read morewith the owner of The Look she was very engaging and had some good ideas. The first thing we probably should have noticed is that she never took any notes. We had to repeat ourselves over the course of several meetings. Perhaps we should have pulled out then, but we had hopes things would work out better. Things did not get better..... Once we started things only got worse, the timeline slipped by months and we found that we could get the exact same pieces that were specified by the designer for thousands less by doing a simple google search. These were not knockoffs, they were the exact same items. We decided to buy the items ourselves for a savings of well over $15,000.00 Before we go on I think it is important to clarify a few items. The designer and owner of The Look was very clear that her design services were a separate cost from her retail store and that if we did not want to buy from her retail store it would not affect the other services. She said that the retail store was competitive, she quoted "We also search the web to price match" Unfortunately that is not what happened, she was unwilling to match the full retail prices we were finding on the internet. So we decided to save ourselves thousands of dollars (and get the credit card miles) by buying ourselves. Surprisingly (or maybe not so) the designer became less interested in our project after that. She insisted that we had to manage all of the contractors by ourselves and didn't take any ownership of the errors that she made early in the process. For example, an entire floor of our house was neglected in her painting quote, a floor that we were extremely clear would need to be painted, but somehow she missed. To reiterate - I understand if a designer gets paid by taking a percentage of the retail items and that is why they would have higher prices. But the owner of The Look was very clear that that was not her practice. I caution anyone from buying directly from this establishment, A short google search could save you thousands. And even other designers in less than a 50 mile radius had the exact same pieces for less. Also, we wanted a specific wallpaper for one of our rooms, that she said had been discontinued. we were disappointed until we looked online and found that the wallpaper was available and The Look just could not locate it. We did buy several items from her retail store, and we were very disappointed by the service. I imagine that we were put at the "back of the line" after she lost interest in our project, but we paid over $7,000 for a bed and two hanging pendant lights. Our check for payment was delivered to The Look on June 30th. The bed was installed on September 21st, even with 2 months to make the bed that is a little long. But the real kicker is the two hanging lights. They were also paid for on June 30th, after 4 months on October 30th we finally cried "uncle" and just cancelled the order. There was still no delivery date and the story we heard is that they were back-ordered several times. Several times? How does that happen? Throughout these four months of waiting we had to always reach our to her for updates, she never emailed us with updates. She basically disappeared right after we sent her the check. After we cancelled the order she emailed us to say that she would send a check right out but "It takes a few days to get out". We took her at her word, until two more weeks passed and we still had not received any check. So, we had to drive to her office to manually pick up the check (on the 20th of November). Needless to say, working with The Look was quite the painful endeavor. Regarding the design services. She did produce good concepts. Except when she tried to convince us to put our hot tub on the front lawn - that was weird - I am sure our neighbors would have loved that! But I would warn everyone to get everything documented via email so that you can be clear on what is and is not included in your project. And you can refer back to the quotes when the bill comes. Also, double check your invoices - I was double billed for a $500 item that I had to catch.

I am always too lazy to write a review, but I am OBSESSED with my dining table!!…read moreI moved into my home the beginning of this month & have been on a decorating spree...I had such a hard time finding something really unique until I stumbled onto Victoria's. The owners were working and painting various pieces right outside of the store. I was so glad to find a beautiful dining table. The owner was very friendly & included the refinished chairs too! You can even choose to have the furniture refinished in any color schemes for an extra charge!! I love my table & can't wait to go back and take a closer look.

The 4 star review was just to allow me to post this review, which is just to come to the defense of…read morethe owner and his cell phone policy. How would you feel if someone came into your place of business, took pictures of your wares, then went off to some BS Chinese company online and bought crappy duplicates? Yeah, that would SUCK. So everyone needs to back off about this policy.

Can't say enough about the customer service here. I went in looking for a specific fabric for chair…read morereupholstering and the owner knew exactly where to look. Unfortunately the fabric was difficult to find in stock but he even stayed past his closing time to continue looking until finally finding a company that had it in stock and got it ordered. Will definitely be back.

Alison, Ken and the crew are amazing! It all started with a trip to their showroom which is stocked…read morewith all options and everything you need to make decisions. They have a lot of style - everything is displayed beautifully, and Alison knows her stuff and was able to answer all of our questions. Not only is she knowledgeable, she is also a great person, very easy to talk to and I was not intimidated to ask all kinds of questions . We landed on the Kozy Heat Oakport gas stove which is modern and efficient and warms us right up. Installation was a breeze because JFP handled everything, including a new chimney through the roof. Ken and the guys were just terrific during their visits. You would be crazy to go anywhere else! Thanks Alison and Ken!

Staff very friendly & knowledgeable. Technicians arrive on time and do a great job servicing our…read moregas fireplace. Showroom has numerous stoves & fireplaces on display and the staff help you select what would fit well in your room with existing wood fireplace.

I usually hesitate to go into an Ethan Allen because (as a bargain shopper who is there to look at…read moretheir discount floor models) I am usually made to feel unwelcome. For example if you go to the Burlington or Natick Massachusetts stores the hungry designers will almost chase you out with torches & pitchforks. I have moved a lot because I'm a hobbyist flipper and that means I'm cheap but I buy a lot. What a pleasant surprise that the staff at the Bedford New Hampshire store let me treasure hunt and find this awesome chandelier!! The logistics manager Dean showed me that its paperwork shows that it used to be a display in the old, closed down Ethan Allen that is literally over the town line on the street I live on. I guess it wanted to come home. The designer Verlie was very nice to me and didn't make me feel like a scavenger for discount shopping. The Ethan Allen company could learn a lot from this location.

We purchased a custom-made white leather sofa, loveseat and ottoman from this location. The sofa is…read moregorgeous. It did not come with leather pillows, as we were told by our sales lady that it would, so the owner made it right by having four fabric pillows of our choice made for us. Three months after having the sofa, the white leather on one of the cushions started wearing away. I emailed the owner, and he is promptly replacing the entire cushion at no charge. I just hope that we do not notice this issue on other pieces of the sofas, as we did not purchase the extended warranty. Comfy, handsome furniture. I enjoyed shopping here and the customer service is tremendous. I will buy fro here again, although the prices are high.

Although I hadn't planned going into this store since not looking for any furniture what caught my…read moreeye was the racks of greeting cards. I really like being able to find cards that are unique & somewhat local instead of CVS, target type places. I spent more time in this store than I should've but bought several birthday cards that were pretty neat. Many of them were either made from recycled materials or had soy free ink, not the usual Hallmark crap. The store is a decent size & they have other random household items that they sell here. Yeah come in & take a gander, you never know what might find.

Amazing furniture, amazing selection, really gorgeous pieces, great quality, gets your imagination…read moreand creativity flowing with their displays!

It isn't just buying a piano at Darrell's...it's the entire experience of being guided toward…read moreadopting an elegant musical instrument and integrating it into your life. The expertise at Darrell's is unparalleled. We made two visits, and Adam greeted us with a warmth and vast understanding that strengthened our knowledge and helped us to feel, always, that the decision was up to us. We purchased an exquisite pre-owned piano, which arrived in pristine condition, delivered by Adam himself (and colleague). His follow-through from beginning to end is the kind of customer service one always hopes to have, in every exchange. Highly recommended.

I went to this store looking for a Clavinova. Adam was amazing and spent time showing me a CSP-170…read morefrom his inventory. The attention to details and exception customer service was refreshing. I purchased the unit and could not be happier. Great sales and service. Will do business again. Very honest and open.