Joyful Journeys provided transportation for my daughter's bridal party. They were easy to work with…read moreand communicated clearly during the reservation process. Our driver, Shawna, was prompt, professional, and very friendly. I would definitely recommend this company if you need transportation in the Roanoke area.

Highly recommend! Due to crazy high demand for lodging and transportation (thank you Metallica) my…read moreflight crew was stranded in Covington, VA. We had zero options for transportation. However John (owner/operator) came and picked us up! Great service, great dude and on time!

thanks so much for last night... the dispatcher was the sweetest Vicki and the best hands down…read morethanks so much

I ordered a cab the night before to catch a Greyhound bus at 5:45am no cab came. I got a lyft just…read moremade it in time. You can not rely on them. A woman confirmed my ride but no one showed. Lousy company from what I can see.No place to give a star rating? Maybe you need to lower your stars too. one star.

There's two different women who work here and answer the phone to assist you with getting a cab…read more One is great and goes above and beyond to help you. The other one is pathetic and wants to get paid for sitting on her behind. She will not answer the phone and I've called 12 times tonight and all I need is a ride to get to the store for my kids milk. I wish they would fire her

This is the worst company I've ever been involved with I do not know why anybody would take a cab…read moreespecially like them when you can have an Uber or a lift it's a clean car with no drugs in it not to mention they do not know how to drive or a bay traffic laws

On the Go Taxi Service insists: Your "trust is your top concern"? I doubt that! I googled for a cab…read morein Lexington, Virginia, and instead, I'lm shown a taxi service in Lynchburg. THAT ISN'T WHERE I AM. Please update your online services.

As a world traveler, I have a taken many rides in many taxes. This is by far the best taxi in…read moreLynchburg, Va. On time, quick, safe! When in Lynchburg, be like me, choose On The Go Taxi Service.

Hill City Taxi/transportation I contacted you a week ago and reserved a cab for today. I contacted…read moreyou 3 diff times to confirm. You stated yes you would be here today at 5am. How unprofessional of you not to contact me to let me know you would not be making it for whatever reason.

We were broken down & were standing in a highway side parking lot with what luggage we had grabbed…read morebefore our suv was towed to the garage. Our party consisted of myself 51YO my 2 brothers In the same age group, our 83YO Mom & our dog. This gentleman had no problem taking the 4 of us our bags & our medium/large dog. Yellow said they would have to send 2 cabs. Allied would not take any dog not in a carrier even though I explained that a carrier for my dog would take up half a backseat & I didn't have one because he is very social & well behaved. He had a beautiful old Lincoln that was clean inside & out. The charge was less than the minimum for a cab back home. I would give him 6 *s if I could!

I am very disappointed & dissisisfied with this cab company, an hour ago at 3:00 am on 06.30.17,…read morewell it started at 2:50 am, I had called to get a cab from Yellow Cab, from Walmart on Old Forest Rd. Any ways I was on hold & then the line went busy, three 3 times and then I called 4th time, but this isnt the trouble, any ways the driver brought us home & the driver got nasty with us, since we only had a $20.00 bill, and he didnt have any change for the $20.00, and he called in to the dispatch, and said Ive gotta go to the store & get change, and crussed us out, because we didnt have any anything but the 20.00, so why didnt he already have the change before, picked us up in the first place? We have never had any bad drivers until this dude... We will never call Yellow cab ever again....Shame on your driver yellow cab company!! He also said that they are not busy at all...We will take our business else.where, since our health issuses keeps us from driving our selves around town...

0 stars. The rudest and most inconsistent employees I have ever encountered. Needed to schedule…read morerides for a wedding I was going to in Altavista and called two separate occasions to ask about the fare. Was told both times that I would only be charged for the distance/time I was in the cab. I also scheduled all three of my rides and had all of the information read back to me to confirm it. The first cab didn't show up I called and they said that the cab would be there soon, they then called me back to say that they didn't have any of my scheduled rides or information recorded yet they still somehow knew my name and number. I was able to schedule the two later rides as planned after the woman on the phone was extremely rude to me. When we were picked up, we were charged $30 for them to come and get us, despite being told two separate times that this would not be the case. We then called the office and spoke to a man named Don who said to call back the next morning and Christie would process a refund. When I called the next morning and asked for Christie, she told me she could not do this and insisted that no one named Don worked there - how else would I have known that her name was Christie right when I called? She then HUNG UP ON ME in the middle of the sentence and had been extremely rude and dismissive throughout the call. Overall, there must be a lot of confusion going on in that office as well as terrible customer service. Absolutely ridiculous

Half of the time it's very difficult to get a ride. And other times it says $17 and some change…read morethen get nothing try again then says $34 some change. Sometimes I'm waiting for 2 to 3 hours before I can get a ride.

Tried to reserve a ride for my wife 24 Hours ahead of her appointment for doctor in town for the…read morenext day. Did not work . No one showed up. And no test no call. No cancellation letter nothing . Wife had to reschedule her appointment. Don't get it? They took the money up front and then refunded it. Uber not reliable to get a ride that you scheduled 24 hour.