On time. Polite and got me to my destination quickly and safely. Will use again in the future.read more

I was having trouble getting an Uber to take my teen daughter to LA for work. She's on our family…read moreplan and it should not have been difficult, but it was not working out so I started looking for other options. Two other reputable ride services were also not available - Lyft won't carry teens without parents and HopSkipDrive does not allow for late reservations. She could have driven herself, but I was not ready for her to do this yet. LOL! I looked on Yelp and found Dave. Not only did he drive her from Huntington Beach to LA with less than two hours notice, he was so nice about it. He kept me informed and my daughter said he was very friendly and professional. It cost more than rideshare options, but it was so worth it! I highly recommend Dave and would trust him with my kiddo again! We will definitely be back.

Always quick to respond very polite safe driving. I haven't used another service for travel in the…read morearea Very impressive

Thank you guys for your dependable transportation services. Highly recommended. On time…read moretransportation.

Excellent service! Following some shenanigans with a…read moredifferent shuttle service, I reached out to Xpress Shuttles and spoke with Jackson, about my need for a next day shuttle for 5 people and ALOT of luggage. While Jackson did not have availability for the next day, he found a different company to handle our shuttle needs. I was contacted an hour later by the driver to confirm our reservation, and provided a contact number for any customer service needs. The driver arrived 10 minutes early the next day (with free bottled water) and delivered us to LAX promptly. Would highly recommend this company to others and will use in the future.

Upon recommendation from a cruise enthusiast community, we booked Xpress Shuttles for a cruise out…read moreof San Pedro, picking us up at Orange County International airport. The reservation process was easy and Leah was helpful and very responsive. Communication from the driver (Katrina, outstanding by the way) the day prior and the morning of the pick up was timely and we got to the cruise port in excellent time. I definitely recommend Xpress and will use them again when flying into the LA/OC area.

It was OK. I might have given them 4 stars, if the driver named Alex did not request payment at the…read morebeginning of the ride. I thought that that was strange... What if I make the flat payment of $110 and they drop me off in the middle of nowhere? He did turn off the radio when I told him that "I don't enjoy listening to the radio". The van is spacious for the commute and he did not drive dangerously, obeyed all the traffic laws and such. I did not feel unsafe, in that sense. Upon arrival at the destination though- he did something strange again. He demanded that I pay the $110 before he helps me unload the luggage. I thought that it was pretty rude and bad customer service, to do so. I paid the amount (which is a hefty sum, compared to an Uber ride for the same distance), and he did unload my luggage (albeit a bit begrudgingly). I also thought it was weird that there was a blue and white fan towards his face, on the driver's side. I made sure to sit behind the passenger side, away from the fan. He mentioned that he is only one of the employees. The man I spoke to on the phone yesterday to book the ride was more polite.

I first started using Oh Yellow Taxi Cab a year and a half ago for airport trips to L.A. area…read moreairports, including LAX. Recently, I called them to help with a ride to LAX for one of my relatives who was visiting me from out of town. As usual, Oscar from Oh Yellow Taxi Cab was punctual, reliable, pleasant to talk to, flexible, and responsive via both call and text. This taxi cab company is truly a gem in Los Angeles! Thank you so much to this wonderful little taxi cab company!

Understand that I would like to rate them 0 stars if it were possible. Not to be mean but because I…read morecalled this cab company to be on time and take me somewhere and it didn't happen. I'm traveling out of town and didn't want the expense of leaving my car parked at the airport for a week. I called in the morning to schedule a cab at 4:30 that afternoon. The guy on the phone sounded like he was familiar with where to send my cab, almost to the point of making me feel like a dumbass for over explaining where I was so there would be no problems. At 4:35 no cab. I called to see what was going on and the dispatcher told me the guy was probably waiting for me on the opposite side of my building. Then the driver calls me and we determine he's about a mile or so down the road. At 4:41 he pulls up and tells me he's cash only. No prior warning of this during any prior discussion with these guys, not enough cash on hand and no time to get more. Driver says he'll call someone that can take a card and drives away. At 4:47 I call dispatch to find out how long until the next guy shows up and the dispatcher doesn't know anything about it and is surprised by the cash only demand of the original cab driver. I told him to forget it and got in my car and drove while I could still make my flight. Cab companies are going the way of the VHS player, brick phone and fax machine and this is why cab companies will cease to exist in 5 years.

Very friendly and very efficient! The driver was there within 10 minutes of calling them for a…read moreride. We will definitely use them again when we are in the area!

I scheduled a ride for a trip to the airport and the taxi was 20 minutes late. After the cab was 5…read moreminutes late, I called dispatch to see how far away the cab was, and was told it would be there in a few minutes. After another 5 minutes, I called back but there was no answer. For the next ten minutes I tried calling back several more times, but no one ever answered the phone. After 20 min, as I was making alternative arrangements to the airport, the cab finally showed up. When the taxi finally arrived, there was no apology or anything of the sort. Instead, there was woman in the front passenger seat (I'm assuming it was the driver's wife), and the two of them proceeded to chat away the entire drive to the airport. Inside the cab, the door handle was broken and the window buttons did not work. I basically felt trapped inside. The window buttons not working was problematic b/c the windows were cracked open, and it was cold and had been drizzling that day. I suppose I could have asked the driver to roll up the window, but it was a short drive and I didn't want to interrupt his conversation with his wife. When we got to the airport, in my haste, I forgot to ask for a receipt. I called back later that day and asked for a receipt to be emailed or faxed to me. The operator said that it wouldn't be a problem. A week has now gone by, and I've had to make the request 2 more times. Each time I was told that it wasn't a problem, but I have yet to receive anything.

I needed a ride for a scheduled medical procedure. The cab was 20 minutes late, the driver did not…read moreknow how to get to the destination, he said it would take 5 minutes (?) to process a credit card, gave me the incorrect change (which I didn't immediately realize since I was running late). Some contact information on their website does not work, and I have had no reply to E-mails or a written letter regarding a partial refund. While they advertise they cover South Pasadena, it takes them too long to get here and they don't know the area.

I've been using this company for over 5 years and I'm very pleased with the service I have been…read moregiven, I like the fact that I know most of the drivers and I can trust them all... I'm happy with this company.