Having learned from experience that it isn't always easy or even possible to get a ride to the train station at 5:00 in the morning, we made sure to schedule a pickup the day before. Taxi was supposed to arrive at 5:15. We checked the tracking at 5:16 and it showed the car that was supposed to be picking us up, not moving. A few minutes later, we checked again and it said "Trip Canceled". That's it. No reason given, and no text letting us know our taxi just wouldn't be showing up, so if we didn't just *happen* to be looking at the tracking, we would have had no idea they would never be arriving. I just... I have no words. Other than, if you actually need to be somewhere at a specific time, I wouldn't trust this company to get you there. read more

When I made an early reservation; an hour and 15 minutes before my pick up time, the yellow cab got to my home 25 minutes LATE. I called to complain but not one supervisor called me back. Very disappointed and frustrated!!! read more

Only use them if you have a few hours to waste They only got 1 star because 1 had to in order to write a review but His company sucks (And they wonder why people use Lyft and Uber ) I requested a cab for a customer and first it was 25 minutes then 15 then an additional 25/30 minutes but said they don't have cars available so could be longer what a joke this is horrible finally a coworker got the customer a Lyft out of his own pocket #PleaseDoBetter #YouWantCustomersButDontHaveTheToolsToAccommodateSaidCustomers read more

$35 cab ride from SJC to Naglee Park?!?! Are you kidding me? Should've just used Uber or Lyft.

Scheduled an 7:00am medical appointment 3 weeks ago with yellow cab. Cab Showed up 38 mins late on the appointment day which made my mom lated for her appointment. Eventually, need to wait another 2 months for the rescheduled medical appointment Yellow cab said they can't find a driver nearby and needed to search a driver in last minute for a early planned appointment. No sense at all! No plan not logical! read more

I usually take Uber but I been using yellow cab bc I am sick so I get picked up and dropped off for only Medi-Cal rides. Uber drivers are way much better drivers than majority of the taxis I've taken. I don't even know if anybody reads the rate my driver or even where to find it except during the ride. I'm currently with a driver who told me he was outside. I'm sick walk out and waited 10 minutes in the cold and rain and it seems like none of these drivers can drive in traffic. He's also picked me up three times and each time he keeps spitting in the car it's so gross. The guy that picked me up earlier kept braking hard I was so scared as he was driving so fast in the heavy rain and then he would just brake hard. I was so nauseous afterwards. In the past I had a driver who stalked me, like do you even review your candidates? If these rides weren't free for my medical rides I'd rather use Uber or the bus read more

Horrible experience. I will NEVER use Yellow Cab again. I called for a cab at 3am. The driver got there and asked how I was going to pay. I told him cash as soon as we got to my motel. He wanted the cash or card BEFORE we got to my motel. He rolled up the window and drove away. I'm 63 years old and he leaves me there in downtown San Jose at 3am. I will never use them again. I called American Cab and they came right away and let me pay when I got to my motel. read more

Horrible service!! This man comes late, on top that wasted my time by saying he wouldn't take us because he assumed we were going testing when we're just you get out ID. Cab number 2251 read more

Do not use their app. It doesn't work consistently. Dispatcher hung up on me when I called panicking about missing my flight.

I got Yellow Cab available when other service was giving me long time. I got immediate response and helped me to catch my flight in time. Driver was friendly. Great taxi service in San Jose. read more

I needed a last minute cab ride to the airport.... called another company first and got an answering machine so I called Yellow Cab and they responded immediately and got me to the airport in time. read more

i called for a taxi the lady told me that the taxi will pick me up in 6 minutes, taxi never picked me up,i called back after 25 minutes of waiting, they told me the taxi will pick me up in 10 minutes, i waited for 2 hours in the cold the taxi never picked me up, i called them back again, they told me it was gonna be another 20 to 30 minutes !!!! bad service yellow checkered cab, shame on you, i don't recommend using yellow checkered cab !!!! read more

Worst service EVER!!!! No show (multiple times), always late (when they did arrive), and VERY rude dispatch ladies. Undependable and terrible costumer service. With this last call, I scheduled 3 hours ahead of time, then did 3 follow up calls to make sure they were on time. I did this to resolve unreliable service from previous interactions. But this STILL did not help. Even though I took all that time to call, follow up, etc., they fell through and my last call ended up with the dispatch lady yelling at me and hanging up. Just plain Gross... I will be calling to make a formal complaint. read more

I will never use Yellow Cab again. Not long ago, I made a reservation for the next morning to the airport. I had an important business meeting. Guess what. They didn't show up, didn't even call. When I called to see what happened, they told me they had another call (presumably a better paying one). Can you say Uber from now on? read more

terrible experience. - the cab never showed up ! a couple days before my trip, i booked it through online and got an email of confirmation very quickly. sounds good. On the departure day, to ensure they didn't forget me, i called dispatcher 20 min earlier before the time (actually called twice), they said no problem and the cab should come soon.....then i was just standing in the street and waiting ....until 10 min past the time. I got worried and called dispatcher again, nobody picked up phone anymore.....i ended up to wake up my wife and asked her to send me to SFO....yes, it was very early morning - 4am. ok, my first time calling yellow cab, and for sure it would be my last time too.... :( read more

I took a yellow cab from the airport to my company head quarters. I asked the driver why the cab was too hot and he ignored me. Taxi companies don't like the disruption of uber of lyft but they use the air conditioning. No business woman wants to sweat in her nice cloths or have her hair flying all over the place. I will be asking my company not to call yellow cab and asking the airport for a different company if yellow cab is the one waiting. read more

They have great taxi service in San Jose. They are always on time and have friendly drivers. Thanks guys for the good work.

This was by far the cab service I've ever used. JT was amazing, he picked us up at our hotel within 10mins and made us laugh the whole ride to the club. Unfortunately a friend got sick and he was so nice to pull over while she released whatever was in her stomach and stopped the meter!! I hope he doesn't get in trouble for that but the alternative was cleaning his cab of her waste lol. We also tipped I'm highly on top of the can fare to make up for the few minutes we had to stop. I will always call JT when I am in San Jose, do yourself a favor and call them not only for a ride but for a nice experience. THANK YOU JT!! read more

my Friend drop his iPhone in the cab and they brought back the phone and was refusing to give the phone back that had to pay 15 to get the phone back bad taxi company read more

Great service. Arrived 5 min early. He knew exactly where he was going and drove very safe. Not only a good driver but a great conversationalist. If you ever need a ride somewhere dont hestitate to call AAA cab read more

I've mostly had good experiences with Yellow Cab, but as a few of these complaints demonstrate, you can expect from time to time that they won't arrive on time. As I use the company mostly to get to the airport, this is a major problem. The last time this happened, I didn't get notified that my driver wasn't arriving until he was supposed to be there. The service said they simply didn't have anyone else in the area. I explained that I'd made a reservation, so how was it possible that no driver was set up to pick me up? Though I repeatedly asked what a reservation meant at Yellow Cab, the dispatcher just asked me over and over if I still wanted the driver to show up. I hung up and called Lyft. This appears to happen periodically with Yellow Cab, which begs the question: If you can't provide a cab, why are you taking reservations? read more

Great service, dispatch told me someone would be there to pick me up within 8 minutes and he was there within 4. Nice friendly guy. I will definitely use this company again. Thanks! read more

Waited almost 40 minutes for our cab because he went to the wrong hotel. I provided our hotel address to dispatcher and the driver. When the driver finally picked us up he wasn't in a "yellow cab" it was a different cab and the driver didn't bother to help us load and unload he just popped the trunk open. Provide better service and instead of rushing to get off the phone you guys should really listen and confirm pick up address. read more

I have been using Swift Airport shuttle for over 2 years and they have always been on time. Our driver is Jesse because we request and has always been on time. If our flight is delayed from SFO he tracks and doesn't charge us waiting time. Every time you need a ride ask for Jesse to be your driver. read more

Very good job driver was so cool arrive on time and my phone bettery was low he provide me charger and water too I love it I recommend to call this taxi service great job no words for driver read more

I needed to Transport 10 people from San Jose to SFO airport. Our driver was Aman and he was a sweet guy. He knew the way and was very nice to our guest. read more

DONT USE THIS COMPANY!! On June 21 I booked online for a pickup on the 23 at 5AM. I received a confirmation email the same day advising I would receive a text or call 20 minutes before the arrival time. I had to be at the airport by 5:30 AM. 15 minutes before the scheduled pick up I still had not heard anything so I called the company. The dispatcher assured me the driver was on his way. At 5:05 I called and advised them the driver had not arrived. The dispatcher said he would call me back in two minutes. 5 minutes later I had to call the dispatcher back. He advised he was unable to reach the driver and he may have fallen asleep. By this time I had 15 minutes to get to the airport. The dispatcher said he would send another driver who would be there in 30 minutes. I reminded him I had to be at the airport by 5:30 and to not bother to send anyone. As I was now driving my own car to the airport I received a phone call from the driver who advised me he was in front of my house. It was now 5:25. I booked yellow cab instead of uber because I had seen a news feature talking about how difficult it is for cab drivers to make a living. I will never book yellow cab again. Instead of a stress free cab ride I paid $162.00 for airport parking. read more

Honestly you need to get someone to answer the phones who has a good grasp of the English language. Can't find an address that has been here since 1908? read more

WARNING: DO NOT EVER USE THIS COMPANY! If I could give it zero stars, I would. My husband called for a cab to pick us up and take us to the airport for our trip to Colorado for Thanksgiving. The reason we chose to book a cab with this company is that it was offering an airport special, $35 each way. We were planning to spend a total of $70, which was better than what it would have cost to leave our car at the airport. Our flight was on Tuesday, Nov. 24th. My husband called on Nov. 23rd and made a reservation for a 4 p.m. pick-up on the 24th. The morning of the 24th, my husband called to confirm the 4 p.m. reservation. Still, the cab never showed up. At 4:20, we had no other choice but to take our car. My husband had to drop us off and go park in long-term parking while my daughter and I scrambled to see if we could get on our 6 p.m. flight. We were all barely able to make our flight and were lucky to get on. We weren't sure we would. Oh, and did I forget to mention our cost doubled? Long-term parking was $22 a day, so we had to pay $132 to park our car at the airport from Tuesday the 24th through Sunday the 29th, plus the gas of cost. Bottom line, Yellow Cab of San Jose is SIMPLY NOT RELIABLE. I would recommend calling Uber instead, although it's a risk because they don't do background checks. I called last night to speak to someone in a managerial position and was told someone would call me this morning. No one ever did. I called again during my lunch hour and asked for someone to call me. Surprise, no one ever did the entire day today! I was told there wasn't a manager on duty and the person I spoke with didn't know when a manager would be there. He said employee schedules are posted and managers' schedules aren't. Yikes! read more

Excellent service all around. I reserved the cab by phone at LAX and when my plane landed at SJC, the driver Singh texted me and then directed me to the pre-arranged rides area, where he was waiting. The ride home was direct and fast, and Singh was courteous and interesting. I will use this company again. read more