Being newer to the area, I chose Spruce Grove Veterinary as they were recommended to me by the…read moreplace where I kennel my dogs. I called and was happy to get an appointment fairly quickly. The facility itself is very nice and clean with plenty of space in the waiting area. There's also quite a large selection of pet food and supplies available for purchase. I arrived 15 min early (as requested) so they could get all my info since I'm a new customer. After we got all the paperwork squared away I had a seat with my dog. I waited in the main area for 5 min or so before I was ushered into an exam room. I waited another 15 min past my appointment time before the vet showed up. That's one of my biggest pet peeves, because as a customer I'm expected to show up on time, as should the person I have an appointment with. I do understand that sh*t happens, and luckily I didn't have any other appointments that morning. It would have been nice if someone would have popped their head in and said "The vet is running a bit behind, sorry. She'll be with you shortly." But alas, that did not happen. The vet who examined my dogs was Dr. R.M. Pfeifer and she was AWESOME!!! She was kind and gentle with my dogs. Her exam was very thorough, and she made sure to point out that my dogs were very well cared for (healthy weight, good muscle tone, nice coat, nails trimmed, clean ears etc). I really appreciate hearing that from a professional. She had another lovely lady shadowing her and we all had a nice chat. I'm also going to acknowledge (as some other reviewers did) that some the reception staff seemed a bit...gruff. Let me clarify, no one was rude to me. Just a bit on edge in general. I also understand that it likely comes from getting crapped on day in and day out by customers. But ladies, if you're reading this it wouldn't hurt to lighten up a bit! It's ok to smile! Anyway, my dogs were well taken care of which is the important part. I can't wait to see everyone's happy, smiling faces when I return. :)

This clinic was recommended to me by a family friend and I am so grateful that I made the switch!…read moreI've only ever seen Doctor Stretch, but he is amazing. I love his calm demeanour with both my cat and dog and my dog is always at ease with him. I never feel rushed and Dr. Stretch always take the time to answers my questions and my concerns. He also did my dogs knee surgery, she healed up so well and it is holding up beautifully! They don't over charge and my encounters and phone calls with the front reception staff have always been very pleasant and helpful! Please never retire Doctor Stretch!! :)

I have been a customer of crestwood vet for many years, mostly seeing Dr. Todd Scott…read more My animals are rescues - both cats and dogs. Our latest additions are 2 kittens, along with our 2 elderly dogs. We trust Dr. Scott implicitly for the most remarkable compassionate care, with a good dose of dry humour mixed in! He has never recommended any treatment that was not necessary. He just knows what is best for the animal in any given situation. We love our pets, and take comfort knowing that they have the best care possible.

The overall care my dog received was great. The reception area is where they lose points. I call…read moreevery 2 weeks for med refills. Usually put on hold immediately and wait for several minutes before they return to your call. Average usually 7/8 minutes. Have waited a few times over 10 Minutes. One time 18 minutes before I hung up. Should do better, or have a separate line to refill Rx.

Profit over integrity…read more The reception staff are lovely and one of the vets I have met genuinely seems to have well being of my pet as a priority. That being said, I have completely lost confidence in the integrity of this clinic. In my experience, my presence is seen as an opportunity to exploit my pets well being to fabricate as many reasons as possible to extract money from me. Thankfully my pet is very healthy and has only minor issues but even those were blown out of proportion and cost hundreds upon hundreds of dollars each for treatments that did not work. Both times, I resorted to talking to other pet owners who informed me of over the counter treatments that cost under $10 and worked with a few days. Sadly this seems to be characteristic in the companion animal veterinarian industry so good luck finding somewhere better.

Brought my cat in for a health exam. Booking him in was really simple and the lady I talked to on…read morethe phone was incredibly helpful. We arrived for our appointment and were taken in right away. Super friendly staff all around. All our needs were met and they were kind and knowledgeable. They took great care of my cat and he enjoyed the visit too. The environment was very clean and open. They had cleaned the room prior to our appointment which was great. We were there for about an hour and got exactly what we needed.

I took my poodle in for a dental cleaning and the appointment went very well. His teeth look GREAT!…read more Very happy with the service I received:)

My little buddy, Mrs. Biscuits. Took her into West Edmonton Animal hospital for a checkup. $60…read morelater, got an all clear, healthy, good to go. A few days later took my dog in to get nails clipped and was informed Mrs. Biscuits could use a top up on her vaccinations. So ya, makes sense, another $150 later.. A week later Mrs. Biscuits died. Brought her in, blood work, check up, ultrasound, etc..etc.. another $1400.. These vampires called me to book a euthanasia before they even had the results from the ultrasound. Literally killed my little buddy and made me pay for the privilege. Hell holds a special place for someone fleecing a worrying animal lover. DON'T EVER TAKE YOUR LOVED PET TO THIS PLACE. Rest in peace Mrs. Biscuits.. you were a beauty

This is an update from a review I did several years ago. Back then, I said it seemed like my cats…read morewere more than dollar signs to them. I'm still right about that. Dr. Heather Lam has branched into pet dentistry, and our new vet is Dr. Kelly Havinga. After all this, we've determined that Dr. Havinga is a more than suitable replacement. Spartacus Jones got sick about a week ago. The long story made short? He didn't make it. Between ourselves (needles and medications, lots of love) and the staff (all day saline treatments and supervision, lots of love) at this hospital everyone pulled all the stops to cure his early kidney failure. We spared no expense and we literally tried everything. Dr. Havinga considers herself rather blunt, but I appreciate that. No bullshit. She's straight up, but not heartless. She'd spoken to every specialist she knew, but because Spartacus' lungs were filling with fluid, all our efforts were pointless. Thewords 'kidney cancer' came up. The medication required to drain his lungs, in his state, would destroy his kidneys. He would die, no matter what we did. I desperately wanted for Spartacus to die at home, not at a vet office. Dr. Havinga provided me with three phone numbers for vets that euthanize at your home. She told us we had to do it within 48 hours, and yes, it was absolutely necessary. His suffering was terrible to witness. She gave us medication that would push the fluid from his lungs, thus easing his suffering, but it would destroy his kidneys. Nothing would stop that anyway. The staff, ALL of them, know Spartacus and what was happening. They took really good care of him. How do I know? I saw the sorrow on their faces. I saw how he still sought their affection right to the bitter end. Even as sick as he was, he was still drawn to them for snuggles and they still pet and cuddled him, given the chance, and they called him by name. Gave him love. I paid his last bill today, and they still expressed their condolences and took a little time with me while I cried. Freya is due for shots next month. It will hurt to see this place again, but I've always trusted them, and this experience has actually fortified my feelings for them. Rest in Peace Spartacus Jones. We all did what we could.

I brought my dog here to have some extensive dental work done. The staff there are very sweet, and…read moregentle and incredibly helpful. I had a follow up appointment, and had traveled an hour in a snow storm only to find upon arrival that my appointment was actually scheduled for the following day. They squeezed me in very quickly despite my error, and were very understanding and non judgmental about it. Dr. Martin S. is a wonderful doctor and goes above and beyond during examinations and procedures. Thank you Mayfield!

I have to say the attention they give Nala is amazing..she is easy to love..lol. they are always…read morelistening to my concerns and they look after them . In my opinion the front staff the back staff and veterinarians are amazing. Nala is doing great and healthy as can be..

Im a first time client, today I bought my 3 month old kitchen for first vet checkup and shots. All…read morethe staff were super friendly and very helpful. The vet answered all of the questions, and also gave me some tips. Very pleased eith how they took care of my kitten Roo. .

If you are looking for a black and white "pharma" vet, whose only concern is ticking the usual…read moreboxes; you might like this vet. I, however, ask question, google things to be informed, and ask around for other opinions (I don't think they appreciate a client like me). I take my dogs to Edmonton Holistic vet (fantastic!). I go to a naturopath, and so why shouldn't my dogs? I do like to have a regular vet to take my dogs to as well, for regular boosters, perhaps emergencies, as the holistic vet is 45 minutes away from me (without rush hour). My previous vet (parkland) is just fine with this, as long as I keep everyone posted of all visits so everyone is informed. But Parkland is still 30 minutes away. Sturgeon is only 10 minutes from my house, so I thought I would give them a try. With our new puppy I have had 2 issues already with them. Backstory-our puppy is from a place with high parvo outbreaks, so the vet there gives a 4 week booster to be safe. So I take my puppy to Sturgeon for her last booster, she's almost 14 wks at this point. I am told she will need another booster, as she is too young. I ask my holistic vet about this (coincidentally we had to be there for my 6 yr old dog (in my photo)), he says he would prefer not to give her extra boosters if not necessary. Let's take a blood sample in a month or two and check for the anti bodies; if she has them, she doesn't need a booster. Great! When I mention this to Sturgeon (when I went in for flea and tick stuff) the response I got was "Well i can guarantee she won't have them so you should just get the shot". Hmmm, kinda rude. Then we talk about rabies. My holistic vet doesn't like to give them before 6 months as it is a super harsh vaccine. FYI- 2 rescue outfits no longer do rabies shot at all due to the high amount of bad reactions in their rescue animals. Clearly a true fact. A vet tech at Sturgeon says, " I don't know where you heard that, we give rabies at 16 wks" I said I think I will wait anyways. Then she tries to scare me into the shot by telling me, if my dog bites someone and draws blood, and they demand a rabies shot, they have to kill the dog to perform the test. What is my 4 month old golden doodle doing that she is going to viciously attack someone in the next 2 months!!!!!! How dare they try to scare me into it like that!!! I have no respect for that place at all. If you don't expect to follow their guidelines by the letter, I don't recommend you bother going there.

reception for my pet first visit was extraordinary. leah smart clear eyed professional tech. not…read moreafraid to put me on hold but should be after 10 mins

I took my two cats there for 7 years. Mostly because the elder had anxiety issues so I didn't want…read moreto change vets. The secretary they have is possibly senile, as after 7 years of 4 visits a year couldn't remember either me or my pet and also confused the names in our records. They also left my partners name on the account after being separated 5 years and me asking to have him removed from the account. My cat died in December of saddle thrombus. He was seen at least annually with no report back as bad heart health. One month after this his brother left grieving was losing hair. He had been seen twice previously with me paying for exam fees, obviously, because he kept scratching his face. They said it was an allergy and I should try changing foods. I tried that a few times with no change, and google said it took two months for the original allergy to subside. My attending vet told me if I decide to get the steroid shots after trying a new diet he wouldn't charge the exam fee. My attending vet wasn't there when I brought him in for the shots and told me management thinks I should find a new vet. This post might sound r/choosingbeggar but it's not. I spent at least $1000/yr being a helicopter cat mom. So aside from them missing a fatal issue with a cat I loved the customer service is awful and the appreciation even worse. Karen? I had no problem remembering your name. What are you even being paid for? Ps I had to get the app to delete a photo I added of me and cat as they were using it to PROMOTE the business and declined to remove it. If Yelp doesn't I'll be looking at my options from a legal standpoint.

After finding out our regular vet is closed on Saturday and having some concerns about our dog that…read morecouldn't wait until Monday, we called around to several clinics in the city. Park West was the only one that would squeeze her in, despite being booked up. I'm glad we happened upon this clinic, because the vet was amazing. Dr. Finyak was extremely thorough with his examination if our dog and explained everything he was doing step by step. At no point did we feel like he was in a hurry and he took lots of time to answer our questions, even those that weren't particularly about the health issue at hand. We had the results of the tests within 15 minutes, and Dr. Finyak came up with a treatment plan for our dog and showed us how to administer the meds successfully. Overall, I'm thoroughly impressed by the quality of care, attentiveness and affordability of Park West. Although it's significantly further from the clinics nearest to our house, I think we might just switch over to Park West as our primary vet. It's hard to find this quality of service in the city!