The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

I go to the dentist usually only when something is wrong, and I go here. When I had insurance,…read morethey knew exactly how to work with the insurance company. I went in for a cleaning, xray, general exam and was in and out in 30 minutes. When I didn't have insurance, I had a cracked tooth pulled for $180. It felt like I didn't get enough anesthetic, but I sure felt better when the tooth was gone. Later, I had a gum infection, and after a $55 visit, I was given a few shots and a prescription that worked great. The office is new, comfortable, and definitely the place to try if you hate or tend to avoid the dentist.

Are you afraid of the dentist? Like many who experience anxiety about dentistry, I can trace mine…read moreback to a bad experience. Anxiety can sometimes lead to an avoidance of dentists which only further jeopardizes dental health. After losing my sedation dentist I spent weeks and months researching a suitable replacement. Dr. Crago at Dental Group West and the rest of the staff did a wonderful job making me feel comfortable. I did not even need as much sedation as I did in the past. I would recommend this dentist office to anyone and especially Dr. Crago.

I spent thousands of dollars at Dental Group West on TMJ treatment and fillings. Unfortunately, my…read moreTMJ treatment was unsuccessful as well as 2 of my fillings I've had to see emergency dentists for that found that my fillings were placed so deep they are hitting a nerve and I will now need a root canal on 2 teeth. I also had major billing issues at almost every appointment. I am SO disappointed as I have had major dental trauma in the past that Dr. Poole knew about and I just feel as though I was let down yet again.

Looks good but these people don't know what they're doing! Came in for an infection in my tooth,…read morethey did X-rays, should've know they weren't smart because the lady that gave me the X-ray didn't know how to put the "X-ray piece" in my mouth. She kept hurting me, like pressing the thing against my tongue. She finally just used her fingers to hold the piece in place. Then after the doctor told me I had "new" cavities, and it wasn't from the root canal I just got from them, I asked the doctor about antibiotics and something for pain, he looked me in my eyes and told me he'd give me something for the pain, which can be excruciating. Fast forward to two days later, I'm at work and my tooth is on 10. I call the next morning @ 7:30 the tell me the doctor will call me back. 12 noon comes, I call them, they have no recollection of me calling, then they put me on hold for 10 minutes then drop me. I call back, they give me some BS excuse saying that they computers went down. Then after an 8 minute wait, then come back and tell me to alternate btw ibuprofen & Tylenol! I'm like "the doctor looked me dead in my eyes and told me, emphatically that they would give me something for pain!" She said the doctor said I should contact my PCP for that. Then why did you tell me you would handle that? I couldn't been called my PCP if that's the case. She wasn't even gone to say anything about the antibiotics I had to tell her I needed that too! Very unprofessional and Will tell everyone I know NOT to go here! Looks nice but they're very unprofessional and really only care about your insurance. They kept saying the 1st time I was there, "you got that good insurance!" I work for Chrysler and definitely will relay the message that this place sucks!!!!

Care was top-notch I love Dr. John excellent human being and so is his staff. But bring money.read more

Gorgeous office that feels more spa-ish than dental-ish so you are relaxed the moment you walk…read morethrough the door. The staff is amazing, and they are not only kind but will also spend that extra couple of minutes to make you feel comfortable and answer any questions or concerns. I also have complete confidence in Dr. Burrow, who has exceeded my expectations from day one and continues to bring innovative treatments and technology to the table. In short, he's a bit of a dental nerd, but the cool kind like Elon Musk. Bravo, Tower Dental!

I've been going to This practice my whole life, long before it was called Tower dental. There's a…read morereason for that; I'm treated so well that I would never consider a change. Unfortunately I spend a lot of time in medical offices, and none of them are as kind, considerate, and perhaps most importantly, *punctual* as Tower.

My tooth broke, so I called PPFD. They had a cancellation, and I was seen the same day. Dr. Jalal…read moreAl Haffar, DDS examined my tooth and immediately provided me with a plan for the repair. To my surprise, he asked if I wanted to start the work immediately since he had some open time. The procedure took about 2.5 hours, and I left his practice with complete instructions, necessary medications, and a return appointment. The staff and Dr. Haffar were knowledgeable and friendly. I highly recommend PPFD.

Very caring, good service and on-time appointments would recommend them to any new customersread more

Came in for a consultation for dental work and they are awesome! Took all the time I needed to…read moreanswer questions and were so nice and personable. You know when you meet a Dr and just know right off the bat it's going to be a good fit? That is how I felt leaving my appt. This dentist and his staff are a good fit.

The dentist seemed very nice, as did the staff. That is until the bill comes. I was told that my…read moreinsurance was accepted, then received a bill for over $400 for cleaning and x-rays. I was also given a fluoride treatment that is extra, and the hygienist told me it was included in my particular insurance! So, steer clear. You may be billed even though they tell you your insurance is accepted. Bait and switch law is very evident to me. Couldn't get money from me, so they billed my husband!​

Not only has Dr.Kahn helped my husband out, but I went to see him as well to get my gums taken care…read moreof. They did a great job on my teeth and gums. They are so much better. I will be getting Invisalign done there soon as well, and I am confident that Dr.Kahn will do an amazing job. This dentist goes above and beyond to help you out. He has an amazing heart. It's been truly a blessing to find his office.

Dr.Khan is a fantastic dentist. His staff is amazing. They make you feel comfortable and explain…read moreeverything clearly. I highly recommend Great Smiles Family dentistry.

Dr. Bruce outstanding with all explanations of procedures given very caring takes time for all…read morequestions, performed great skilled work on my issues, a pleasure dealing with, entire office staff very caring and attentive.

I was referred to Kuras Dental by a friend and am new to the area. I had an abscessed tooth and was…read morein excruciating pain. The care I received from the time I checked in to the time I checked out was like no other I have ever experienced. Dr. Bruce and his staff are phenomenal. I have had several follow up visits and their care and professionalism is consistent. Highly recommend this group, you'll never find better care and better people.