Fantastic dentist and dental team. As a "dental wuss", I am very happy with this office and all of…read morethe staff. They put you at ease and do a great job. I was very happy with Tracey during my last cleaning. Very gentle and got me through it.

I've been coming here since my very first dentist visit as a child. Never had another dentist, the…read moreJaffe team is very friendly and his son does an awesome job following in his dad's footsteps. This place is like family. New renovation is beautiful too

The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

I go to the dentist usually only when something is wrong, and I go here. When I had insurance,…read morethey knew exactly how to work with the insurance company. I went in for a cleaning, xray, general exam and was in and out in 30 minutes. When I didn't have insurance, I had a cracked tooth pulled for $180. It felt like I didn't get enough anesthetic, but I sure felt better when the tooth was gone. Later, I had a gum infection, and after a $55 visit, I was given a few shots and a prescription that worked great. The office is new, comfortable, and definitely the place to try if you hate or tend to avoid the dentist.

Are you afraid of the dentist? Like many who experience anxiety about dentistry, I can trace mine…read moreback to a bad experience. Anxiety can sometimes lead to an avoidance of dentists which only further jeopardizes dental health. After losing my sedation dentist I spent weeks and months researching a suitable replacement. Dr. Crago at Dental Group West and the rest of the staff did a wonderful job making me feel comfortable. I did not even need as much sedation as I did in the past. I would recommend this dentist office to anyone and especially Dr. Crago.

I spent thousands of dollars at Dental Group West on TMJ treatment and fillings. Unfortunately, my…read moreTMJ treatment was unsuccessful as well as 2 of my fillings I've had to see emergency dentists for that found that my fillings were placed so deep they are hitting a nerve and I will now need a root canal on 2 teeth. I also had major billing issues at almost every appointment. I am SO disappointed as I have had major dental trauma in the past that Dr. Poole knew about and I just feel as though I was let down yet again.

Everybody was extremely nice! They work with you also as far as scheduling! Quality is great too!…read moreThey make sure your numbed up pretty well also depending on what you need done! They took good care of me so I'll be a client going forward

I really want to thank Dr. Patel and his amazing staff at Southshore Dental. He was amazing. He…read moreworked with me to come up with a plan to take care of my teeth and got me back to loving my smile. From cleanings, root canals, crowns and even implants, Dr. Patel has been patient, informative and most importantly very supportive. I can honestly recommend him

Dr. Balog and his staff are the best of the best! We've been going to them for a decade or more…read more They are calm and gentle, putting my skittish little girls (and me!) to ease when they needed an exam or a filling. I recently had to have a smile tooth extracted, and for as awful as that experience is, Dr Balog and Shelly made it as smooth and painless as possible. Their care and compassion are clear and evident in all that they do, and that has consistently been true for every single visit over the years. We always feel cared for and treated very well. I truly and deeply appreciate them.

Dr. Balog and his staff are the absolute best. Having worked in many dental offices and having seen…read morethings from behind the scenes, I can say that the level of care and talent in Dr Balog's office is above all. HIGHLY RECOMMEND!

dr.shon johnson!!!beware!! do not take your kids here! my son is nonverbal,they let my sons tooth…read moredecay to the point of a root canal, even though he had been seen and xrayed 3-4x bt dec-feb. 2x in a single month, and no mention. the doc. told us to purchase their $200 oralb truthbrush and mouthwash i don't appreciate predatory, explotive ,care when dealing with special needs.! we had togo out of network and have too pay out of pocket. however the front desk is very nice.

I recommend that you look somewhere else for your dental needs…read more The Dentist is arrogant and rude. One would assume that he would realize that this is a service business and you should do your best to take care of your patients. Maybe he doesn't realize that there are tons of other dentists in the area. I have never been turned away with a wish and a prayer as apposed to actually addressing the problem. NEVER AGAIN. STAY AWAY!!!!

Watch your insurance, this dentistry is so greedy they will lie about your coverage, they scammed…read moreme for almost $600.00, you have been warned they practice greed before the patient. Go somewhere more family orientated, I will never use this sick and disturbing company.

The best dentist and hygienists I've ever had. So good at what they do and so friendly and…read moreprofessional! Dr. Barricklow does a wonderful job whether it's cosmetic or a crown. The office staff is also friendly and efficient.

I can't say enough about this location. I have extreme anxiety about the dentist. Just thinking…read moreabout it makes me feel sweaty and shaky and weak in the knees. Dr Smith is amazing. He is warm, patient, and kind. Jess did a great job with my deep cleaning. I can't remember the name of the hygienist that works with Dr Smith (Marlene maybe???) I might not remember her name but I certainly remember her great attitude and calming nature. They are two of the most understandings and caring health care professionals I've encountered. Both of them are super supportive of the recovery community. No one likes going to the dentist, but everyone from front the office staff to the billing in the back are awesome at their jobs and take great pride in their work. I'm so thankful for all ofthese guys for getting my dental health back on track. Another 5 star review for Dr Smith and MaryAnn! The entire office is actually excellent. I was recently laid off and will be transitioning into new insurance. I wanted to have everything taken care of while my deductible was met. The staff got me scheduled for ALL my dental work in one day! There is no way I could have had 4 filings replaced and a tooth extraction AND a root tip removal in one day anywhere else. My 10AM appointment to have two fillings replaced went exactly as scheduled- while checking out the office staff informed me of a 3pm last minute cancellation. They had me come back that afternoon for two more filling replacements. I jokingly told Dr Smith why not just pull the tooth and root tip too? And he did! I wanted to get it all out of the way as soon as possible. He made sure I was comfortable the entire time. His hygienists in the afternoon switched around my bite block and modified some things to maximize my comfort. No one loves seeing the dentist, but it's about as painless as possible with the great the great team at Frankel Dentistry! I had a consult between appointments regarding dental implants and both of the ladies who helped me were great. They gave me so much information and even got me a referral for Invisalign. I might have a little pain today, but I've definitely got a lot to smile about.

Looks good but these people don't know what they're doing! Came in for an infection in my tooth,…read morethey did X-rays, should've know they weren't smart because the lady that gave me the X-ray didn't know how to put the "X-ray piece" in my mouth. She kept hurting me, like pressing the thing against my tongue. She finally just used her fingers to hold the piece in place. Then after the doctor told me I had "new" cavities, and it wasn't from the root canal I just got from them, I asked the doctor about antibiotics and something for pain, he looked me in my eyes and told me he'd give me something for the pain, which can be excruciating. Fast forward to two days later, I'm at work and my tooth is on 10. I call the next morning @ 7:30 the tell me the doctor will call me back. 12 noon comes, I call them, they have no recollection of me calling, then they put me on hold for 10 minutes then drop me. I call back, they give me some BS excuse saying that they computers went down. Then after an 8 minute wait, then come back and tell me to alternate btw ibuprofen & Tylenol! I'm like "the doctor looked me dead in my eyes and told me, emphatically that they would give me something for pain!" She said the doctor said I should contact my PCP for that. Then why did you tell me you would handle that? I couldn't been called my PCP if that's the case. She wasn't even gone to say anything about the antibiotics I had to tell her I needed that too! Very unprofessional and Will tell everyone I know NOT to go here! Looks nice but they're very unprofessional and really only care about your insurance. They kept saying the 1st time I was there, "you got that good insurance!" I work for Chrysler and definitely will relay the message that this place sucks!!!!