I have not been to this practice but while looking for new PCP came across this on Yelp. I called…read morethe number listed merely to ask if they are part of the Baystate Health System. No one answers the phone, just voice mail. If you wanted to become a new patient, you apparently have to download a form online or go directly to the office and pick up a form. To me, a very odd way to do things. I'll look elsewhere.

I am posting this on behalf of my elderly father, who doesn't do Yelp, but still has strong…read moreopinions about the quality of care he has received from this office. Dr. Fanti has been my dad's primary care doctor for at least five years and before Dr. Fanti came on to the practice, Dr. Egelhofer was his doctor. They've both been great and so has the entire practice. They are extremely patient with my dad and me, his caretaker, and always get back to us with answers to any questions we have. Dad also appreciates the extra service they have where someone checks in with him via telephone once a month to see how he's doing and then reports to Dr. Fanti. Dad feels very well taken care of and I agree with that assessment. Good folks, great service.

My husband was so enthusiastic about the help he received from Jeff - spent time with him and was…read morevery helpful. However - after the appointment - never heard from ANYONE AGAIN. I would not have a lot of faith in this company - or maybe just Jeff, but then again, my husband called back and spoke to a woman who also promised we would hear from someone - and then we didn't. Hearing issues are difficult to begin with for anyone - but when someone promises that they can help you and then never bothers with you again - it makes it even more difficult. What's happened to common courtesy?

Front Desk staff is always friendly. That is the only positive thing thing I have too say about…read morethis practice. Don't walk....run in any other direction. I concede that in general, the state of Primary Care Practice is in Crisis. Not trouble, crisis. Given that, its much worse here.

The only doc I've written a complaint to my health insurance company about. Find someone else.read more

Dr Ira Nathanson MD, brilliant man but downplays it. Great sense of humor. Very diligent his…read morecomputer is always with him he keeps up with the state of art treatment, medicine and therapy.. Yet is old school Marcus Welby type of guy.. He's From NewYork so he doesn't have that New England mentality when it comes to humor. Overall he's a great and compassionate man and honored that he's on my Team of Healthcare Professionals.

While I was having a medical issue this spring, this doctor sent me to the ER 3 times instead of…read moreseeing me. Each time, the staff at each ER told me it was not necessary for me to see them, and that I could have been seen by my doctor. Each ER copay was $100, and Dr. Drennan didn't seem to think this was an important fact. Boo to you, sir.

Superb experience. The staff is amazing, the caring and professionalism are exceptional. And,…read moreafter ordering the tests I needed, they followed up and called me with results in one da6.

I have been seeing Hassen Borhot NP for the past year and a half to loose weight. I have lost a…read moretotal of 135 pounds and appreciate everything Hassen has done for me. When I arrive at the office I never have to wait more than a few minutes, the office staff is always polite, knowledgeable, and returns my calls or my messages promptly. I appreciate them guiding me through this battle.

I called to make a new patient appointment and was told they were taking new patients but would not…read morebook me until I set up an online account and complete intake forms. While I'm not a huge fan of that process I was still willing to do it because I was looking for a provider that offered a more holistic approach. Once I filled everything out I received a phone call to book my appointment at which time I was told they don't do primary care, which I indicated on my intake forms that I was looking for. This is very frustrating and had they told me that when I first called I wouldn't have wasted my time or theirs by doing a bunch of paperwork. I can't say that I wouldn't recommend them but think that if someone calls their office they should at least ask what kind of care people are looking for before referring them to a lengthy intake process.

I saw Dr. Keroack today, full of hope after a 34 year ordeal with mold toxicity that many doctors…read morehad missed. I explained that my present doctor was unable to treat the mold due to some extensive food, supplement and medication allergies. Dr. Keroavk's only offering was 3 medications after I was crystal clear about these intense allergies. He actually challenged my allergies. He also mentioned to his trainee, that my tongue looked good, due my diet. Other than the mold and related allergies, I am in excellent health. I have a holistic health practice and am a certified vegan nutrition health coach. He later told me that I have too much fat (I'm 5'4" and typically weigh 130. I am a size 6. I workout 5 days a week for 3 hours with weights, ride the bike, do yoga, etc.). His machine told him that I had too much fat. He claimed that it was due to my vegan diet that lacked protein AFTER I told him that my meals included beans, hemp seeds and nuts (PS Most foods have protein, even kale.). Why don't doctors know this? Where do vegans get their protein? The same place elephants and other strong animals do, FROM PLANTS! When the secretary asked me when I would make my next appointment, I whispered "Never." If I wanted to be misunderstood, had pills and handouts about pills thrown at me with no other alternatives, I would have gone to a traditional doctor. I did not expect this from a functional doctor who says this in his biography: " As a functional medicine physician, I know that optimal health and balanced living is a realistic goal for every human being at every stage of life. Because of this, I am dedicated to assisting my patients in reaching their full potential in order to pursue life to the fullest. I help guide patients through foundational and personalized approaches to health that focus on dietary guidelines, activity regimens, stress management and sleep management that are specifically designed for each patient. Each personalized health and wellness plan takes into account the five foundational imbalances: Nutrition, Metabolism, Inflammation, Detoxification and Oxidation." The handouts were mass produced meaning that this is not personalized care at all! New England Center for Functional Medicine had this to say: "Our integrative and holistic treatment model focuses on the Mind, Body, and Spirit of the individual." I GOT NONE OF THE ABOVE! I got 3 pills and I'm fat AFTER I TOLD HIM THAT I CANNOT TAKE PILLS! I cried in my car after I left. I was let down and felt disrespected and unheard. I do not recommend Dr. Keroack. He got one star ONLY because he recommended Nirvana Sps & Wellness. They helped me, treated me with respect and created a warm environment for healing.