In all fairness to Cory Pickeral - the one review listed here from 4 years ago is NOT typical of my…read moreexperience with him. I have been a State Farm client for many, many years but only two years with Cory's office. I have been treated respectfully and promptly by both him and his office staff and I have been more than pleased with his services. He has always given me honest, helpful advice and been prompt with insurance matters, and return phone calls. I would recommend Cory and the State Farm Insurance office in Ephrata, WA without hesitation. Also, I have received quotes from other insurance companies and State Farm offers superior benefits and committed customer service. THANK YOU CORY!

I called Mr. Pickerel to see if I should pick him to be my new insurance agent, since my mail box…read morekeeps getting full of unsolicited mail from him. I am sure they are not as cheap as Nationwide, and he spent a lot of time on how to market insurance products. When I did finally call him after many years of junk mail, a gentlemen named Gabriel answered and I gave him my contact information because he was not available to speak to me about an insurance quote and since Gabriel was not a licensed insurance broker he could not help me then. Later in the afternoon I called and another "just an employee who works here", answered but also told me that Mr. Pickerel was more interested in attending a Rotary Club Meeting than giving out insurance quotes during my lunch hour, the only time I can take a minute to shop around for car, home, rv, rental, and boat insurance. Methinks not because customer service doesn't appear to be the highest priority at the Pickerel Company!

I've never been to the Moses Lake Branch. I use the Ephrata branch. I'm surprised by other comments…read moreon yelp. My experience with GRANCO has been outstanding with top notch member service. Best Credit Union/ Banking related service I've had in my entire life. Quite often the service level could be compared to the service care and attention of a Ritz Carlton Hotel. I am greeted by name and get prompt " Can Do Service."

Customer service is lacking at this local credit union. I waiting in line and a teller opened up…read moreand instead of taking the next customer she took a person whom she new. Also they don't pay attention to details like account numbers which can cause an issue for customer.

My accounts were recently transferred from another rep. I wasn't sure if I was going to get used to…read morethe change of people happily. I am out of town and this new office sent me birthday popcorn and did a bank transfer for me with no hassles, then sent all my papers to me. I did the transfer because the account has done so well, even through covid when I thought it would tank.The receptionist is very courteous, friendly and professional. I like this office and would recommend to anyone looking to open an Investment account.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.