Not helpful and rude. Don't use this service. It's bait and switch! Customer service is incompetent.read more

Scammers!! I called in to cancel the service (under my name) because I don't live in the location…read moreand the service was for my aunt who don't need their unreliable service anymore. They give me such a hard time to verify the account. Most company just verify my last 4 SSN, name, and service address, not sure why they want the email address and phone number (i signed up 10 years ago and dont remember if i even gave them an email). Told me to hang up to get the info they want to verify ready and call back. I called back literally 5 minutes later and the automatic msg said they are closed for training and to call back tomorrow. ARE YOU SERIOUS??! its 11 am monday! TERRIBLE SERVICE!!

I went to the Epherta branch and open it home Nicole the girl that help me was fabulous Thorough…read morespeedy and efficient and very friendly

I've never been to the Moses Lake Branch. I use the Ephrata branch. I'm surprised by other comments…read moreon yelp. My experience with GRANCO has been outstanding with top notch member service. Best Credit Union/ Banking related service I've had in my entire life. Quite often the service level could be compared to the service care and attention of a Ritz Carlton Hotel. I am greeted by name and get prompt " Can Do Service."

Customer service is lacking at this local credit union. I waiting in line and a teller opened up…read moreand instead of taking the next customer she took a person whom she new. Also they don't pay attention to details like account numbers which can cause an issue for customer.

My accounts were recently transferred from another rep. I wasn't sure if I was going to get used to…read morethe change of people happily. I am out of town and this new office sent me birthday popcorn and did a bank transfer for me with no hassles, then sent all my papers to me. I did the transfer because the account has done so well, even through covid when I thought it would tank.The receptionist is very courteous, friendly and professional. I like this office and would recommend to anyone looking to open an Investment account.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.