Above and beyond ... hourly is reasonable for the region …read more.. very competent mechanics ... turnaround is fast ... Front desk good communication, friendly their revised inspection documentation is exceptional overall, as a business, this Pepboy location is a well oiled machine

My last review of this place was 11 years ago. In my review, I noted how they had a bad overall…read morerating and gave 4 stars. A lot has changed. I took my car in for a brake job on 4/8. It was advised that I needed new front pads and rotors, and that a complete brake inspection was done (on my invoice). One month later, I noticed my left front brake was extremely hot, and there was a burning smell. Prior to this, I had noticed some brake noise and slight pull, but did not think of it. I immediately brought it back in. I was told that my caliper was sticking and it would be repaired. That same evening, I called for an update (as they did not follow up) and was told they could not get parts and would not be able to complete for another two days. They ended up completing the work without calling my warranty company for authorization. When I tried to pick up the vehicle, they finally called the warranty company, and my claim was denied as they changed the diagnoses to "failed hose," which should have been done when they replaced my brakes and inspected a month earlier. I finally left with my car three hours later after paying the nearly $600 bill (for the second time). The very next morning, after driving 4 miles, I had smoke billowing out of my brakes. I called the store and was accused by Gloria of "wanting something for free" and she reluctantly covered the tow truck to pick my jeep back up. Later that evening, I called for another follow up (as nobody called me) and was told by Tiffany that it was a defective rotor. She agreed to keep the rotor so I could inspect with Carlos and the tech the following morning when I picked up my jeep. The following morning, I arrived and picked up my Jeep. I asked Carlos to show me the failed rotor with the tech, and he immediately advised that it was NOT the rotor, but rather that the tech did not replace the hoses or complete the actual brake job that they invoiced for. They sent me away with an unsafe vehicle that was never actually repaired, which is a huge safety issue. The shop has since taken zero accountability, and the corporate team is gaslighting me. They have offered a coupon for a future visit, with no real solution for the negligence. As someone that has spent well over $20k with this company, I will no longer be a patron. They need to do better.

I came across 535 Auto Care as a highly recommended shop in a bunch of Facebook groups I was in…read more Bill and his team took care of my precious car as if it were their own and took the time to do research and even gave me recommendations of sites I could look up for more information on my car. They really went above and beyond in making sure everything was in good shape and even fixed the battery terminal adapter that I couldn't quite get to fit on my own. They've gained a customer for life!

Wow, absolutely amazing! They were recommended to me by someone and they were right. My jeep…read moreCherokee needed the oil filter housing fixed, and I had to wait a week for an appointment and I understand why they are cheap and good service very friendly staff and my car was ready within hours. I will definitely come back here for my future needs.

I had a really good experience here. Brought my car in for an a/c check (I had called and made an…read moreappointment). My car was brought in immediately upon my arrival, and they came and told me what the problem was within a few minutes. They fixed it, and altogether I was in and out in about 45 minutes. They charged me a very fair price. I was referred by a neighbor, and I'll definitely be passing on the recommendation.

These guys are honest and amazing! Helped me with my F250 and did a great job! Drained my tank and…read moredid it in a timely manner.

Yesterday I spoke with this guy twice and we agreed he'd come today to replace the two oxygen…read moresensors (upstream and downstream) on my 2014 Nissan Versa S 1.6L. Today he's ignoring my calls, hanging up, and sending them straight to voicemail. Can you trust someone like that? AVOID HIM! Get someone serious and trustworthy.

Great guy helped fix my lug studs and even put my brakes on for me without me asking. Would…read morerecommend.

Meant to post this last year! Found Mark's service here on…read moreyelp... Price was reasonable and he showed up early to install the water pump. Was very professional, completed the task and saved a few bucks Would've taken probably an entire evening at the dealer to get my Mazda fixed ! Will definitely be using him in the future for any repairs! Tony

Mark is awesome! He…read moreshows up on time and does whatever it takes to get the job done right.

After he installed my radiator, I drove to Publix when I realized all my transmission fluid had…read moreleaked out. There was a trail of it on the road. I called from the number on the card he gave me, no answer. I texted him but no answer. I had to then have it towed to a real mechanic where he re-installed the transmission lines into the radiator: which cost another 250 dollars.

Excellent Mobile Mechanic Service in Orlando! While on…read morevacation in Orlando with my family, we had an unexpected issue with our car at the hotel -- and luckily we found this mobile mechanic service. The experience was perfect from start to finish! The mechanic was very communicative, clearly explaining what was happening and what needed to be done. He was also well-organized and professional, arriving right on time and fully prepared with all the necessary tools. The job was completed quickly and efficiently, fixing the problem on the spot so we could get back to enjoying our trip without any worries. I highly recommend this service! Truly outstanding customer care -- reliable, fast, and exactly what you hope for, especially when you're traveling and need someone you can trust. Thank you again Bernardo!

Matt came over and did a diagnostic of my vehicle and told me what was wrong. I later drove my car…read moreto his shop and he made the necessary repairs. He did a great job. I now have in him in my faves list.

Great attitude, quick service, honest. . .and had a cute little helper by his side. Thanks for…read moredriving out to The Villages today!

This mechanic is honest and does a great job. I was a mechanic for twenty years and know a good…read moremechanic when I see one. He is very fast and had my car's A/C repaired and working in under one hour on my BMW, something the dealer couldn't even do. Highly recommended.

This place is amazing!!!! I had been looking for a mechanic to do an inspection and nobody wanted…read moreto do it. Its very easy however I had been going door to door and no mechanic wanted to spend the time on it. While I am away in Las Vegas I want to use Turo to rent my car out and a simple inspection checklist had to be filled out for it by a mechanic. I walked in and was welcomed by very friendly staff and helped on the spot!!! Just the best customer service!! Highly recommend this place!!