Travis is an amazing mechanic!! Prompt, professional, direct and amiable. Quickly diagnosed the…read moreissue...went into town and grabbed the correct part (I had brought the wrong thing) installed, confirmed, cleared codes and got me on my way...on a WEEKEND!! Would 110% recommend HIM, HIS BUSINESS/SHOP to anyone and everyone who wants a fair and honest repair.

Guy is just an ass. Rude, yells, will say he will work on car then refuse it once you get it there…read more Over charges on everything. He might know how to work on cars but his attitude toward people and customers says a lot about his business. Go somewhere else

He used to be good im told but not anymore and I agree.Took my truck in for a 40$ special oil…read morechange and total lookover. He decided my truck was in too bad of shape so he didn't bother to give me the oil change I signed for. Charged me 80$ to put in my window which he broke in the process. He should be retired. Whenever I tell someone they say they hear a lot of bad things about him now. So add me to that list. Past his prime. Not worth a dime.

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Personally, I wouldn't waste my time here especially with their prices. Ruby mountain injection was…read moreable to do my truck for WAY less than what they wanted. So I recommend not even bothering with Neffs.

always done great work for me ! i can get in when I need to and they don't do work when it's not…read morenecessary!

Reliable fast friendly service. Have had these guys work on several vehicles. From…read moretroubleshooting, repairs, and maintenance service. Always been fair and reliable.

Intermittent AC fan and oil leak near oil filler area. The…read moreowner could not remember me visiting the day before, forgot that we discussed the problems, forgot that I told him I was from out of state and I needed this looked at before I headed home. The owner, John, told me to bring the vehicle on Thursday morning at 8:00 am and to leave it and they would work it in. When I called to say that I would be dropping the vehicle at 8 but would need to be dropped off nearby, he could not remember anything from my visit and said that his first appointment was the following Tuesday. He forgot that I was not from Elko and that I would not be in Elko on Tuesday.

Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

Jackson Group does a great job of taking care of their customers. I appreciate they do both OEM…read moreand after market heavy-duty truck parts. It gives me options you usually don't get from dealerships.

the team here was awesome stayed late on Saturday to finish the job gave us rides back and forth…read moreto hotel can't recommend them enough a little more than price quoted but was worth it thank you

They were upfront & honest about the time frame which was a few months wait to get our vehicle…read morerepaired, but also told us by leaving it there, they would most likely be able to work it in sooner, so we did decide to leave it there and they definitely got it in and out earlier than what we were first told. Their work is great, communication by the office manager was great as well. Our truck was clean and ready for pick up when we were told it would be. We had a deductible we had to pay , but we were not charged a penny more. Thanks for a job well done!

Took my Ford truck to Collision Auto Body for some rear end damage and they did a SUPERB job!!…read moreFriendly, prompt, and fair. Good Job Collision Auto Body!, Good Job. Gerry Pennington