Our car broke down between Winnemucca and Elko Nevada last Thursday, August 19th, 2021. I asked AAA to tow it to Clack Automotive Repair, because I had used their services once before, and they were fabulous. This time was even better! They found the problem, a loose connector on the engine management computer, in about half an hour, and replaced a missing clip. We had already rented a car to continue on to Ogden, Utah, but when we returned for days later, our car had been repaired. The labor charge was more than reasonable. If you experience a car breakdown in northeastern Nevada, have your car taken to a Clack Automotive Repair. read more

Intermittent AC fan and oil leak near oil filler area. The owner could not remember me visiting the day before, forgot that we discussed the problems, forgot that I told him I was from out of state and I needed this looked at before I headed home. The owner, John, told me to bring the vehicle on Thursday morning at 8:00 am and to leave it and they would work it in. When I called to say that I would be dropping the vehicle at 8 but would need to be dropped off nearby, he could not remember anything from my visit and said that his first appointment was the following Tuesday. He forgot that I was not from Elko and that I would not be in Elko on Tuesday. read more

Fantastic work and customer service! It's good to know there is a good automotive repair shop right here in Elko. Thank you. read more

I rarely write up reviews online but feel it's necessary here....My adult son was on a travel job in Elko for a few weeks and needed repairs on his truck before he drove several states home, including replacement of a wheel bearing and CV axle. Clack was recommended, seemed reputable, and was listed as a preferred AAA vendor. Alhough my son was pretty sure he knew what was wrong, Clack ran diagnostics - which I understand. My son told them he'd get his paycheck at the end of the week and would have me call to front the cost of repairs. John told me cost estimates over the phone. I asked him to send me a written estimate and gave him my email address. I also paid for the diagnostic ($95). A few days later, I hadn't received the written estimate. When I called John, he insisted he had sent it. I double-checked and confirmed they definitely had not sent it. So he finally sent the estimate by email ($1,640). I also advised him that when the repairs are done we might put some or all of the charge on my son's card if he was paid by then. I was quite astonished when John then insisted they needed full payment up front for the entire work - before they did any repairs at all! When I asked him why, he basically said they've had problems in the past when a vehicle owner didn't pay after work was done, with the vehicle ending up sitting there for months. I said I wasn't comfortable paying for work that wasn't even started yet. John curtly replied, "you obviously don't know the industry." I told him I've had car repairs done for several decades and never, EVER had been asked to pay for repairs - let alone the entire cost of repair - before any work was done. But still, I offered to pay up front for the parts to start the work, or a deposit. But he insisted no work would be done without full payment up front. Needless to say, not a good sign. So I spent time out of my busy day researching other shops in Elko, since my son needed to come home. Fortunately, I came across His & Hers Automotive, right near Clack. The gal was very nice but said they couldn't get to the repairs until the next week. I asked her about other shops and she told me they sometimes send their overflow work - as well as their own personal cars - to Caveman Tires & Wheels for uncomplicated repairs like what we had here. Then I called Caveman and spoke with Jose. He said they can probably do the repairs the very next day. He seemed very accommodating and I had a good feeling about it. Then he gave me an estimate that was only slightly more than half of the cost that Clack demanded up front. My son was skeptical at first, saying he heard Clack was the place to go in town. But it turned out Caveman did the work for the quoted price, and my son got to leave Elko that next day, driving 20 hours home. So, I can't speak to the quality of work by Clack - let's assume it's fine. But why would a customer pay a lot more than necessary, plus risk paying entirely up front before knowing the repair work was done properly? Oh, and despite asking several times, I never got a copy of the diagnostic/inspection report! (If they end up sending it, I'll update my review.) Finally, I saw one other review for Clack from several years ago, from a woman whose story seemed a bit extreme but, interestingly, some key points rang true - as John also told her she'd have to "pay the full bill in advance" and apparently Clack "did not trust me to pay the bill." Seems like a pattern here that's continued for years?! read more

I had my van in for an A/C diagnostic and to have a look at a coolant leak. They were able to determine the problem with the A/C and though I couldn't afford to fix that issue, they were able to diagnose the problem. That alone was more than 2 other shops had been able to do. They were also able to track down the source of the coolant leak (a bent mounting bracket punctured my radiator) and had the replacement parts ordered and installed in less than 48 hours. Absolutely fantastic albeit a bit pricey. You get what you pay for with car repairs and I highly recommend their professional shop and friendly staff. They were knowledgeable and willing to answer questions for me as well. read more

We are from out of state. Our car broke down right there in elko. They aren't very friendly, and pretty pricey. Over 150$ just to tell us what's going on but luckily we were able to store the car at their location for a few weeks so we could figure out what to do with it, which I appreciated that. They also helped push the car on to the ramp so we could get it out of there. I think it would do them a lot of good if they were friendlier with people and at least pretend they want to help. read more

First and foremost, I am sorry to hear the previous Yelpers has such a bad experience with Clack; mi e was tremendously good and would go back to them in a heart beat. Recently my truck broke down on the road causing me to be delayed for quite some time. Although there are many good restaurants around, I really needed not to be in Elko. However, after the way the people at Clack treated me, this notion soon changed. I waited until 8:00, opening time to arrive. The first mechanic greeted me and immediately stepped into my problematic truck. I left it in his hands then. After an hour, I came back to retrieve an item; lo, and behold his diagnosis was done and the part was already in its way. My truck was in and out less than two hours for an electrical issue. After which, the mechanic thoroughly explained the issue and sent me on my merry way. Thank you Clack read more

Professional service in every way. He had our old Lexus RX300 with a new alternator in no time. Highly recommend.

If you need an honest, fair priced, quality auto repair facility, this is the place to go. A couple of weeks ago my wife and I were on our way from Sacramento to Idaho for a hunting trip. We stopped in Elko for dinner and realized my Dodge 3500 diesel pickup had a badly leaking water pump. I called the local Dodge dealer and they said it would be a few days before they could even look at it. So I called Clack Automotive. John said to bring it in and he would try to work it in around their already scheduled appointments. The next morning he called me to say my truck was ready, what a relief! We were back on the road again! I highly recommend Clack Automotive! Steve Moses read more

Traveling through Elko. Clack Auto Repair got right on our car and fixed issue. Thank you!!

There are few things in life that cause me as much anxiety as car trouble. It's the reason I own cars that are sometimes nicer than my tax bracket. Pretty sad when the car is a 2000 Saab Convertible, but I bought it over five years ago and haven't had a single lisp in its performance. Until last week... My boyfriend and I were driving to San Francisco when the engine light went on, and then later the power steering went out just as we rolled off the Elko exit. Not knowing anyone in Elko, we called AAA to tow the car to Clack Automotive Repair. Carless, we stayed at the Thunderbird and worried ourselves sick most of the night. I recited conversations in my head with my Dad, begging him for money. In the morning, we called a Saab mechanic in Reno, and troubleshooted the best we could via phone. At Clack, we were told it would take at least a day to work on the car, so we booked another night in Elko. The mechanic called us and said that it was a belt problem and we could pick it up the next morning. He quoted us $355 and we were totally relieved. No calls to Dad. The next morning we picked up the car, and were told there was a problem and they'd have to reroute the belt. The mechanic explained everything to us with a detailed illustration. A couple hours later we picked up the car--$468 total. They were friendly and the work appeared to fix our car enough to get back on the road safely. We knew it wasn't a permanent fix, but we were grateful that our car was running well enough to get us out of Elko. If you're ever stranded with a european car, you couldn't ask for a better mechanic. These guys are great--and they're AAA Approved. Also, we suspect they gave us a break on the labor fees because we are students and being stranded for two days was costly (lodging, food, etc). read more

Service is great, can see they are Elko's only AAA approved auto repair shop, with an A+ BBB rating read more

I would give them 0 stars if I could. Firstly, they quoted me $1400 for the diagnostic, new fuel pump, a tune up, and labor. I told them to go ahead and start and they said it should be done in a day or 2. After 4 days of it being in the shop, I went in to pay and pick up my car only to find out nothing had been done as I did not pay the full bill in advance. I said that we never agreed on that and they went on to insinuate that they did not trust me to pay the bill. When I asked why I never got a phone call about this, he replied "What, I'm supposed to call you everyday?" Excuse me!?! At this point, I'm getting more and more frustrated. Instead of apologizing about the misunderstanding, the employees (mainly a guy named John) continued to yell at me (despite my distressed state, did I mention I am pregnant??). At that point I ask for my keys and tell them I'm going elsewhere (and telling all of my friends to as well). They say, OK but you have to pay for the diagnostic. Angrily I do. I then call around to a few shops and end up talking to Darla from H&H. What a difference!! She was so sweet and told me not to stress about it and that they'd help. I drive my car over there (which would be impossible with a broken fuel pump I find out) and they do a fuel pressure test only to find that it is fine. No low pressure, ie fuel pump is fine and Clack's straight up lied to me. They do a little more sleuthing and discover that it is a simple vacuum leak. $78 and I'm out of there and car is fine. I can't believe that Clack's was going to swindle me out of more than $1300, how do these people sleep at nigh? DO NOT TRUST THEM! I will be calling AAA as well as the BBB to report this. read more

Was stranded in Elko on Christmas Eve day (fuel pump went out). I called clack early in the morning and was surprised to find they were open. They said they could get to me if I could have my car there by noon (they were closing early). I had my car towed to them from the red lion motel and casino - paid lostra $100 to tow it (great guy). Had the vehicle to clack by about 10:45. I Thanked clack for their kindness (it being Christmas Eve day and all). Took a cab back to red lion, and had lunch while i waited for them to finish. Got a call from clack at 11:30 - they hadn't looked at the vehicle - and said they wouldn't be able to until after the holidays. I've got to admit, I was absolutely stunned. They gave me no real reason for not helping me - I understand it was Christmas Eve day - but they had agreed to look at it - they knew I was having it towed - they knew I needed it before the end of the day - they agreed to look at it with all of this knowledge. They could have turned me away initially - instead of agreeing to see my vehicle and then turning me away after I paid for the tow and wasted an entire day. I could have gone elsewhere. Well, because of this business, I spent my Christmas eve replacing my fuel pump in the cold snow covered parking lot across from the shop - while one employee watched me - as they were closing up. Worst customer service ever - don't go here! read more