I do NOT recommend this agency! DO NOT USE THEM…read more Originally I was working with an agent named Ariel. We were buying a house and needed full roof coverage. She sent us a quote for home and auto bundle. When we were finally ready to sign, she was no longer with the agency and we were transferred to Meredith. He was very friendly and helpful, but once the binder was sent to us on May 3rd, we realized that we did NOT, in fact, receive full roof coverage as promised. May 3rd was a Saturday and we had an insurance deadline of Monday to procure the insurance. I immediately wrote an email to the agent, Mike Johnson, and the account manager, Meredith. They did not respond, so I had to go with another insurance. On May 5th, I spoke to Meredith and he cancelled my policy and ensured a refund. On May 6, I received an email that our car beacons for safe driving were being mailed, indicating to me that the policy had NOT been cancelled. I reached out again and was assured it was going to be cancelled and I would be contacted about a refund. It is now June 3rd, a MONTH after cancelling, and I STILL NOT RECEIVED THE $1400. I called Meredith on June 3rd at 12PM and he said it looked like it was still in "underwriting" and did not appear to be fully cancelled. He told me he would call me back in 1 hour, at 1PM CST. It is now 6PM CST and, you guessed it, I never received a call. In all of our communications, I have included Mike Johnson, the agent, whose face is plastered at the bottom of every email. He has NEVER communicated to me in the several grievances I've had. He has never apologized or reached out to ensure I have been taken care of. Meredith is a lovely human and very nice to speak to, but this agency is extremely inefficient and Mike Johnson does not seem to care about clients being taken care of.

Every time I speaker to Emily, she works very hard to get me the proper information of what I am…read morerequesting. I don't have to call back to be sure my request is being fulfilled as she updates me via email. I thank her hard work and attention to detail

DO NOT file taxes or an LLC with Chandler Knowles. You will be wasting your money, In addition,…read moreif you have more than a 10 minute drive to their office, do not waste your time. A 40-minute trip to deliver documents cost me a 1 hour fee. Despite the owner being "too busy" to introduce herself, she charged me for "consultation" services. My consultation consisted of sitting alone in a conference room, introducing myself to her administrator, and handing over my files. Ruthless and no concern for you or your company.

I would not recommend this firm. The first year they did my return, they made a mistake and told…read moreme it was my responsibility to make sure the tax return is accurate when I got a notice from the IRS which has never happened to me in my adult life. Chandler did amend the return at no charge but advised me it was my responsibility to make sure the entire return is correct. I'm not a CPA which is why I paid them for their expertise. I chalked it up to a one time mistake, but the next year I went over the return page by page, line by line, and found multiple mistakes (since it's my responsibility according to them so I spent hour and hours reviewing every line item). Chandler had to modify the return at least 3 times and make many corrections before it could be submitted to the IRS. These were mistakes I found (not them). What is the point of hiring and paying a CPA to file my tax return if I need to learn all the tax laws to find their mistakes. I had to proofread all their work but their fee was never discounted for the countless hours I had to spent proofing the return and bringing errors to their attention. I even had to bring to their attention a typo transposing numbers, a mathematical error, as well as a major error whereas they reflected tax free funds as taxable funds. Needless to say I decided to find a new CPA going forward as I had no confidence in their ability to prepare my return accurately. Fortunately, I found a highly competent CPA that I am working with now and have been for several years. My new CPA even went back and found more mistakes (that I didn't know about as I'm not a CPA). I had to pay my new CPA to amend mistakes from their original work. I didn't even ask Chandler to amend the old return to fix their mistakes as did not want to have any further relationship with them as trust was gone and I moved on to another CPA who I paid to amend the return previously filed by Chandler. The people at Chandler are very nice people, but I just do not have confidence of the accuracy of my returns they prepared so I found a new CPA. I shouldn't have to have CPA knowledge to hire a CPA to complete my return. I provide my CPA with proper documentation and while I still review the return before it is submitted, I expect my CPA to prepare an accurate return. I do hope that things have changed for them as this was several years ago and hope they are doing a more thorough review of their work. I wish them the best of luck. I didn't even want to write this review as they were nice people but a friend of mine said it would be wrong not to write the review. In the end, I do hope these were just training issues that have since been resolved so this does not happen to anyone else.

Reached out to them after our current homeowners and auto insurance provider who we've been with…read more15+ years decided 2024 was the year for a massive increase. My wife and I worked with Kristen Nance, she provided excellent service and was very responsive, even saved us money on our policies.

This guy goes above and beyond. He actually brought us coffee during the snow storm when our power…read morewent out. He and his team are incredible.

I've used ABCO in Richardson to insure my cars for years. Great rates, and with a great insurance…read morecompany (Traveler's). Teresa always has an answer for my insurance questions. I appreciate her honesty and professionalism. She was elated the other day when she gave me the news that my insurance bill is about to go down hundreds of dollars with the purchase of a new car. A good company that I highly recommend.

I had a disappointing experience with this Office, I have been a client for several years. This…read moreoffice does not protect their clients best interest, they work for the insurance NOT FOR YOU! I learned this when I had to file some claims and had asked advises from this agent and they gave me poor advises concerning some damages to my roof. They recommended a roofing company that was inadequate , and teamed out with the insurance company against me! They raised their premium considerably for my car and home each year invoking whatever reasons they could find!!! BE AWARE! By the way I found another provider half cheaper than them for my house and car and full coverage.

YBMB has been the best bookkeeping firm that I've worked with. I have a very complex setup for…read moreseveral of my businesses and she was able to figure out how to get it to integrate with quickbooks. She works insanely hard, is punctual, and really does make my life way way easier by keep track of my books. I highly recommend this company. Note, that I hired another highly rated bookkeeping company prior to YBMB and they gave up after 1 month. YBMB will go above and beyond to figure how to track your books, based on what works best for the customer.

I provided all the paperwork got two months at the rate that was agreed upon. then the bate and…read moreswitch happened and my rate went up by 60$ per month. the double talk from the sales rep was sickening . I can not recommend this company to anyone.

Brian helped my mother with life and Retirement plan fit for her. Then we was also able to help…read moreboth my brother and me with getting a life insurance policy that fit our needs. He is very knowledgeable person and would recommend highly recommend him! Thanks again Brian for all your help with our questions and concerns.

Please use this location for all of your insurance needs. Kaitlyn is a pleasure to work with. She…read moreis patient, prompt, and there is no pressure for you to make any decisions. Kaitlyn was very helpful regarding specific insurance riders that I was new to and thorough in answering all my questions. I was quite frustrated with the whole process until I got lucky enough to find this branch. I highly recommend them for their customer service.

Have my auto and renters with Kyles office and about to get a life policy-- great service and…read morelisten to what INEED!

This is the best company in Texas. You will get your moneys worth. I was also able to get my dream…read morehouse.

Worst experience ever , 5 months and $700 later no change to my credit report . Canceled contract…read moreJanuary 2023 I was guaranteed money back(per her website stating so) . Natalia sent me a screenshot of who knows what stating they deleted a hard enquiry so I wouldn't get my money back . After going back and forth with them she refunded me a portion and said a check would be mailed 2 weeks later and nothing . Keep giving me the run around and not replying to my communication with them .