My loved one suffered a traumatic stroke. They were lovingly cared for at Wellspan York Hospital,…read morethen transferred to UPMC Memorial for longterm acute care. We were apprehensive due to the reviews, but hopeful, because the drive was shorter. Now, we wish we never set foot there. They made an already devastating experience even worse. They changed medications without telling us, which affected preexisting conditions and personality. They were not equipped with specialists needed. Their nursing is subpar. They are lazy and inattentive. Their communication with patients, families, and each other is horrendous. We had a family member there at all times, except overnight, because we could not trust them to do their jobs. We learned that the night shift staff was the laziest. We advocated and attended to our loved one when alarms went off and we had to hunt people down, or if the nurses didn't assist with toileting and loved one messed. We noticed symptoms and requested care and testing. We were so excited for our loved one to transfer to the next facility- a light at the end of the tunnel, though we felt pushed out of UPMC Memorial too quickly. When we arrived at the new facility, we learned that UPMC did NOT efficiently prepare them for us. They had no idea what our patient needed. We had to start over. The new facility immediately began correcting wrong medications and fixing UPMC Memorial's mistakes. We are praying their care will ease the mental anguish and unnecessary distress caused to our loved one, over time. If we didn't have a person with our loved one at all times, who knows how this would have turned out. UPMC Memorial dropped ALL the balls when it comes to providing care, comfort, communication, consistency, attention, and healing. There are a handful of good eggs for whom we're grateful. A tech here or there, a nurse or two, a PT, an SLP. But they alone unfortunately cannot make up for the utter recklessness and laziness we experienced in our few weeks there. Please, go elsewhere.

Horrible ER. It's slow, small and understaffed. You'd be better off going to York Hospital Wellspan…read moreor driving to another hospital out if town.

hi im a teen and having a psychosis and was brought in and it was genuinely terrible they had…read morelocked me in a brown room and it genuinely scared me so much and was genuinely so terrifying from what i remember i recently went back for stitches and i waited 2-3 hours to talk to crisis before getting stitches so i wasnt even able to get them sense it reached the 24 hour mark??? really unresponsible and NOT WORTH 300$ to just talk to a worker lol so yeah 4 years after the last review they havent changed at all

The one star was bc I had to put a review. Otherwise, there'd be no Stars. My boyfriend was in…read morethere for a week and was treated like a convict! Treated like garbage. He's Puerto Rican and has tattoos all over. This hospital has just really taken a plunge into the dumpster. P.S. there's a metal detector at night! I will never ever ever go back. They didn't even clean his room or change his linens. They barely checked on him. And because he verbally stated multiple times that he felt he was being treated terribly, Instead of finish treating him and making sure he was ok after they gave him two blood clots in his arm by not checking to see if his iv was secure and well they missed his vein and got it under his skin. They sent him home with no follow up appointment. Nothing. I'm just really disgusted. I'm not usually a person who leaves reviews but this needed to be said. I hope they change the way they judge folks and treat everyone equally.

I been to therapy once,at Applehill medical facility,I cancelled the second appointment in my…read moreportal,because I was sick ,so every day since then,I been calling to reschedule,and no answer a recording,to leave a message,I am thinking they know who I am when calling,and refusing to service me ,best and believe,I am still getting therapy,and it is not a wellspan facility,maybe it's a race issue,which is cool,I will go elsewhere ,I am quite sure your boss will be proud.

Wellspan AppleHill Surgery & Rehab Hospital is the absolute best in Rehab Hospitals. I was in a…read moretraumatic motor vehicle accident and spent 16 days here recovering. From the occupational therapists, physical therapists, and nurses to the housekeeping staff- you will not find kinder, more attentive or knowledgeable people. They do a wonderful job of keeping you on top of your recovery. The rooms are private and roomy. You order your food for the day with a representative from food service the day before and the menu was awesome to choose from. No complaints on the food- it was a lot of food. They keep you hydrated, clean, and your pain relief is of utmost importance. I cannot say enough positive things about this hospital.

OSS answering service told me to come in for a severe concussion after a fall. They sent me back to…read morehave the doctors look at it and the doctor refused me service. They told me I did not need to checkout because they would not bill me. They sent me home. They ended up billing me and my insurance anyway. Doctors were in hallway partying as I left the office area after the appointment. I guess that was more important than helping me! I filed a complaint with insurance company about service refusal by OSS and false charges!

I spent years of my life going here for both knees, lumbar back pain, and cervical back pain. No…read morematter how bad my pain became or how much my mobility became affected, all I was offered was pain management by injections and epidurals. When I found myself able to pay for an outpatient lumbar back surgery that was offered to me but insurance would not cover, I persisted for several months in an effort to get a straight answer on how much I would be billed for the surgery so that we could move forward. I was consistently given the run around and passed on to other staff in this effort, but never once given the answer. During this time, my back pain and problems continued to worsen to the point that I could barely function, with no concern from OSS doctors. Within a month of leaving OSS for a neurosurgeon, I have had back surgery and my pain is gone. I was also seeing doctors here for my knees. I was told repeatedly that my knees "weren't that bad", I was too young for surgery, and that I was too fat for surgery. The incredibly awful condition of my right patella was essentially ignored by doctors while they told me that it wasn't that bad because I still had a small bit of space between my tibia and my femur. Meanwhile, my patella was covered in bone spurs so severe that my new surgeon had to pry it off during my knee replacement surgery, and he found it to be so built up w arthritis that it was twice it's normal size. He told me it was one of the worst knees he's ever seen, and that we will be replacing the left knee as soon as possible to avoid it reaching the same degree of deterioration. Again, within a month of finding my new doctor, I had a full knee replacement on my right knee. By the time this happened, I was rapidly losing my ability to walk, and my knee was locking into a bent position regularly. Oddly enough, neither of my new doctors had serious concerns with my age nor my weight. When I hear a friend tell me that they are going to OSS for care it literally makes me feel sick to my stomach. Per my experience, OSS is nothing but a pain mill that allows patients to live w ever increasing pain and decreasing mobility to collect payments for injections that are recommended every 6 months. Imagine that payday on 4 areas of one patient's body. The best thing I ever did was leaving OSS for doctors that actually care about the fact that their patients have had their lives stop w a screeching halt and simply want to get it back.

Place is a joke. When we arrived a man was very upset because he was waiting hours with a broken…read morefoot, finally after 5-6 hours he cussed them out and left, don't blame him. My spouse went in to the ER at 1030pm, uncontrollability throwing up. Sat in the waiting room for 7 hours. Loved watching people come and go while my spouse was hunched over in pain, throwing up into a bag. Got into a room, doctor came in, they only did one test (when getting taken to ultrasound, passed three different nurse stations to find nurses with their legs up on the desk, with a blanket sleeping). They gave meds/fluids and left. Didn't see anyone for HOURS, till they came in and gave her more fluids (bag was empty for hours) No one told us the test results, what they were giving her for meds, blood results or any stats. That's the problem with the hospitals around here, never actually want to fix the problem, just mask it. Lazy, rude, self absorbed nurses that just want to gossip and doctors that don't do their jobs!!! I thought in ERs they would rush to fix or find the problem, instead they put you in a room and leave you there for hours on hours, no wonder the average wait is 8 HOURS! Went to the bathroom, no nurse came back to hook her back up, I told them the machine was beeping, she came in and just moved the pressure cuff off the bed and left. I went ahead and put it back on my spouse because the doctor said they wanted to watch her blood pressure (extremely low, 90s/40s and 50s, they didn't seemed worried though) why a nurse didn't know that, beats me. After waiting and not seeing the nurse OR doctor for hours, again..Finally left at 12am, when the entire visit should of only taken a couple of hours.

I know sometimes we don't always review personal things but I thought I'd give this Planned…read moreParenthood a shoutout. I definitely #standwithplannedparenthood. This location in York was easy to find. I loved that they sent text reminders for my appointment and it was super easy to reschedule when I needed to. The staff was friendly from start to finish. The doctor that I saw was so personable and nice. In our short encounter she managed to inform me of women's health info and encourage/inspire me to be bold and chase my dreams. She was a light who I can tell really enjoys helping people. I will continue to support PP now that I've actually been to a location. I felt totally safe, supported and comfortable at the York PP. They offer a bunch of services and you can check online to see if they take your insurance. You can also book your appointment through Yelp! Will be coming here when I can't make it to my primary doctor. Thanks PP York!

I haven't had my appointment yet, but I have had to speak with staff over the phone multiple times…read moreon multiple days. The staff here is extremely lovely, welcoming and friendly. Just today I had to call again to go over some insurance information, and I spoke to MJ, who has such a kind, bright and beautiful soul that our conversation completely made my day. I'm generally quite anxious, but this interaction especially has eased a lot of my worries and has made me excited to receive care here :)