Worst transit system in the world. Great if you prefer unreliable, infrequent, untimely trips. "Not in service" is the new slogan. Your combining the 91 and 91A was a ridiculous move. read more

It was good before but now it almost 10-12 minutes late every single day and its since a week.It causes so much delay and rush in the bus

Driver's especially women report late and even feel at ease to delay passengers the more. As they are late, they even delay more by going to washrooms thereby wasting our time for fork. They can delay up 12 minutes of your time. It affects hours of our work. read more

York Region Transit - Public Transportation Near Me - Richmond Hill, Ontario

Awful Their driving is really awful, I don't know how they became bus drivers The seats are all dirty, awful, dirty bus They don't clean the bus, I don't know and actually they are too late It's very bad it's awful read more

first of all I'm going to say a big THANK YOU to public transportation workers specially who cares more to passengers, for example : when a senior or disable person walks in they really care and stay till they sit and then they start to continue to go or I see most of the time drivers wait for people who stocked on traffic light and ... ()()()()()()()()()()()()()()()()()()()()()() on the other hand I"m going to report missing bus stop (glass) in RICHMOND HILL area intersection of YONGE and KING, it"s for months, I see people suffering cold weather waiting bus in this area when I pass by,. please consider, people life matters. read more

The most awful transit system in the GTA buses are consistently 20-30 minutes late or cancelled after being delayed. If you want to get somewhere on time leave your house an hour early to get there barely on time. It's a joke for $4, absolutely awful. read more

It was my time travelling in bus. I took orange from Richmond hill centre towards Brampton Around 2:45. I didn't know where to tap the presto card. I waited for driver to come and simply asked the driver and she said Tap outside and I am leaving now. She closed the door. I tapped the card and asked to open door for me. When I entered the bus she said you people travel everyday and don't know where to tap. I told her that it's my first time that's why I asked for it. I find it very disappointing. That's not the way you talk with the passenger who's using orange bus first time. read more

Bruh, the drivers are always late. I often take the bus to go to high school and the drivers are like 10 minutes late, forcing me to get off earlier and walk to school. read more

Will trans is a great service for our seniors...both my parents use the service...very respectful and accommodate drivers.. I thank wheel trans for taking care of my parents..thank you thank you... read more

Awful. They remove routes like the 165f and don't use the extra busses to give the other routes in the area a very much needed frequency boost. read more

If your destination takes less than 50 minutes to get to, just walk. You wont have to pay the overpriced fare, and it'll take around the same amount of time. The only good thing about the busses are that they at least show up eventually, which shows how low the bar for this service is. read more

I have been using VIVA, Express Route and Regular Service operated by YRT over the years. I usually drive if I travel in my immediate neighbourhood as I don't think it worth for short distance travel for $4. But it becomes quite a deal if I am going to Vaughan Mills/Wonderland, Express to Finch Station and back during rush hours or as a connection for Go Bus. Using Presto Card enable you to transfer to and from Go Bus Station for 75 cents. Most of the time my bus arrives on time. But sadly, there is not frequent enough as the ridership is quite low. Hopefully with the growing population in York Region, that will be improved over time. read more

York Region Transit - Public Transportation Near Me - Richmond Hill, Ontario

I was waiting for my bus and it literally drive past me and I've been waiting for 20 min and just like that he drive pass me and its not like I was hiding or anything, you can clearly see me. I was very cheesed :( read more

If I could give a zero I would! rudest drivers and worst ticket mechanics, and they blame the customers at the end! I bought 3 tickets amd I it gave me was a receipt not a pass, which has the hour and my card number on it, I tried to explain to the bus driver but he was keep sayin that I was lying and found the recipt somewhere randomly! I had to show him my credit card to believe I bought tickets but he was far rude to care! this was not the first time such a thing happened and probably would not be the last, read more

What is the reason really? The bus never come on time? Always has delay not even couple minutes mostly 10 minutes:( isn't it weird?

I was on a VIVA Bus heading north, when it gets to Richmond hill center, the bus went out of service and the a YRT empleyee tells everyone to get on the bus behind us, which everyone dose. And then the bus precedes to head SOUTH back the way we came! it's 10:30 at night and now the next bus is 25 minutes. Jesus Christ YRT employee, get it together! read more

Why the fuck is my bus always 20-30 minutes late? It so inconsiderate of every paying customers time. Like I could have been f****** working and making f****** money but I can't now. Because I'm waiting for the bus and I'm clocked out. So thanks a bunch for screwing over both my time, and my money really appreciate it. read more

I wish I could give zero stars. Worst f***king service ever in Ontario. Very stupid slow drivers at all the damn time. Very very very bad service!!!!!!!!!!!!!!!!!! read more

If I could give this transit service 0, I would. Staff is rude and bus always late which make you late.

$4 fare for a bus that is never on time / sometimes doesn't even show up. Ridiculous! I honestly wouldn't even mind the price that much... if the bus was RELIABLE! The government has been promoting taking public transit for years in order to be sustainable. But how can they expect everyone to take public transit when the buses don't even come on time OR AT ALL? Last week, I filed a complaint on the YRT website about how my bus was over 20 minutes late, and they responded telling me that I'M wrong. They checked the GPS tracker and said the bus did in fact come on time. I was at the bus stop 10 minutes early, and I am 100% positive it was over 20 minutes late. Terrible customer service. What's the point of being able to file a complaint on the YRT website when they are just going to respond saying you are wrong? read more

They are the most expensive and the buses take too long to arrive, there needs to be better improvements on the system, even after tapping on the viva routes especially at finch terminal the so called special constables still want to check the cards, means more delay. Why not just put the presto readers on the bus to avoid wasting everyone's time. read more

Massively over priced. 4.75 in exact change for a bus ride. What a rip off

This transit system has gone downhill since the strike. The frequencies for the non-core routes (outside Yonge/Highway 7/Bayview) are now ridiculous. I mean, 32 minutes for an 85 during midday, 24 minutes during this and this time? How am I supposed to remember the schedule now? There are also routes where the timing is way off. Again, the 85 is one of them. I know one of the drivers who do the route, and he tells me how on a good day he's about 15 minutes down during rush hour, and on a bad day he can be up to one hour down. Conversely, you can be 15 minutes UP on the 90 heading south during rush hour, as they give 10 minutes between Elgin Mills and Major Mack. Really? I can drive 30 km/h and make that stretch in 5 minutes! Let's not forget the most recent thing they did...no articulated buses on Viva Blue on Sundays/Holidays anymore due to "budget cuts"! Good luck squeezing into one of those buses then! Oh, and fare's going up to $3.75 next year! read more

High fares. Infrequent and unreliable bus services. Almost always late. It is a total embarrassment of a transit system to have to pay $3.88 with presto to ride on a late bus that only comes every 30 minutes. Also, eliminate the punitive double fare for crossing Steeles Avenue. No wonder why the ridership is low... The only positive thing I can say is that the drivers are nice. As someone who likes to take public transit in general, I hope YRT can get their act together to improve service frequencies and fully integrate fares with the TTC. read more

I don't understand why each bus arrives every one hour? Why are like 95% of the buses that pass are not in service? And also the interior of the bus is so tightly designed lol. And also, 3$ fare for students? Eugh, read more

My only problem with YRT is the route 12 Pine Valley Northbound bus. It seems like every week, 3 times per week that the bus shows up 15-20 minutes late on Wednesday, Thursday, and Friday and it is not snowing outside or anything like that. It gets me so frustrated waiting for that bus for almost 30 minutes. I called YRT to complain about it last week and still they are not doing anything about it. Only Monday and Tuesday the bus gets here on Steeles and Pine Valley on time, sometimes a little late due to rush hour traffic, but the rest of the days of the week it seems that the other operators don't seem to care about punctuality. I want YRT to keep at least one good bus driver who cares about punctuality for the whole week instead of rotating different operators everyday because some of them don't care about punctuality. I don't like getting home late on Fridays the most. It doesn't make sense to have a bus route run every 60 minutes. It's like running a weekend/holiday bus schedule on a busy work week. It is best to have route 12 run every 30 minutes on peak times since the pandemic restrictions are eased because there is more volume in traffic and there would be an increase number on ridership. If you people don't want to follow through with that right away, then please, just at least keep at least one good, reliable bus driver to run the route for at least 3 months. read more

bus late for 1 hr and almost 30 mins late to work the other day fix the damn timing, not everyone has the free time to wait around for a bus if he/she has to be somewhere to be and NEEDS to be there ON TIME read more

I am sick of the cold inside the buses..it is unhuman ..l need to put on all my closet every morning to be able to ride in the bus..always cold and the roof window I open ..we are paying our fair so you should give back..it is a very bad service read more

Buses are ALWAYS late, or come ahead of schedule when you're not even at the stop. Drivers are way too slow. read more

The 107b bus route is ridiculous no matter how many times i called to express my frustration they dont solve nothing its like they dont care for your opinion. The bus is never on time and if you not at a proper stop because you late forget about it the drivers have no consideration they rather u late then picking u up. read more

Horrid!! People have to walk 20 minutes on Confederation Parkway to get out to Dufferin because of the unreliable, late all the time 105 bus. They're GPS, time scheduling, and lack of monitoring anything is completely out of sync. TTC synchronizis much better and more reliable. I would definitely not recommend York Region Transit. read more

Today, I took 165 to major mac. bus driver was driving so slow I believe a person can reach his destination by walking. Moreover, it never came on schedule time; had worst experienc. Brampton transit is way better than york transit read more

Y.R.T. is one of the worst public transit systems in all of the Greater Toronto Area (G.T.A.) and here's a reason why: 1. Rude and inexperienced bus drivers: I once took the route 99 bus to the Finch terminal and my god was the driver ignorant, lazy and above all else, rude. When I boarded the bus, I simply had asked him in a gentle tone, "Will it cost me extra to go past Steeles avenue (the border between the city of Toronto and York region) and go to the Finch terminal?" and he then snapped at me and said "What do I look like to you? transit enforcement? You will find out when we pass it now go and sit down!". What is the meaning of this? All I wanted to know if there is an extra fare required because I know that T.T.C. charges us extra to go past Steeles avenue and go into York region. Y.R.T. is very vague with this information on their system map and list. 2. Ridiculous transit enforcement laws: Hey, do you want to receive a $155 ticket ON A COLD WINTER DAY WHERE THE FRICKIN BUS IS RUNNING SLOW TO GO TO NEWMARKET??? Well now you can, thanks to SECTION 2.10 of BY-LAW #R-1415-2005-028 which simply translates into "REGARDLESS IF YOU BOARD THE BUS AND YOUR TRANSFER IS STILL VALID, BUT IT TAKES THE BUS TO DAMN LONG TO GO TO YOUR DESTINATION AND IT EXPIRES ONCE YOU ARRIVE AT YOUR DESTINATION, OUR TRANSIT ENFORCEMENT OFFICERS WILL GIVE YOU A $155 TICKET REGARDLESS IF IT WAS VALID AT POINT OF BOARDING. HA! HA! YOU SUCK! AND MORE MONEY FOR US! And yes, this did happen to me in the winter of 2007. Ironically enough, I was taking that VIVA bus to which I was fined at Newmarket terminal the SAME DAY to go to the Newmarket court to dispute a "refusal to show I.D. when WALKING and NOT DRIVING ticket" which were compliments of NOTHING BETTER TO DO, NEO-FASCIST YORK REGIONAL POLICE. 3. Malfunctioning ticket machines that don't work properly when you deposit your coins into them. Not to mention that most of them freeze up when you put your credit card in as payment. I told this to a transit enforcement officer and he simply told me "not my department. sorry. Where's your ticket?" 4. BUSES NOT ARRIVING ON TIME AS EXPECTED thus not only wasting your time, but the transfer's 2 hour limit as well. 5. EXPENSIVE FARE which is $3.75. WTF?? I could buy a cup of coffee and a cherry-cheese danish with that money. Why is it so expensive for a ridiculous service? With these 5 points being said, I therefore will boycott the Y.R.T. and simply will just go to work on my e-bike in the near future cause its not only FREE to ride, but ENFORCEMENT FREE and FASTER! So if you had or have any of these 5 problems, THEN LET'S ALL GET TOGETHER ONE DAY AND BOYCOTT THE Y.R.T. to show them who's really the boss of the Y.R.T. read more

Worst first time experience with YRT. Driver kicked my daughter and her friend off the bus and left them stranded at Wonderland without cash. No way to get back to Toronto. Outrageous and irresponsible behaviour - all for $4!! In extreme heat. Shame on you and your callous drivers! read more

This review is specifically for the Mobility Plus service that is offered by the York Region Transit. Mobility Plus is a "door-to-door" shared-ride service for people with mobility problems due to visual, sensory, physical or cognitive limitations. This service is amazing and is busily in use. I am once told that Mobility Plus serves over 25,000 people. The service runs from 5am to 3am, including statutory holidays. The MP car/bus has always been on time. More often, it arrives 10 to 15 minutes early. I find the cost amazingly low considering that it gets me to work on time everyday. All the drivers I have met are polite, friendly, considerate and efficient. To use the service, one must ask his health professional, such as a medical doctor, physiotherapist, optometrist, etc,. to fill out a form confirming that the patient has a mobility issue. Upon approval, the patient can reserve transit services by calling a hotline. MP is not a taxi service, as it works by advanced appointment, not on call. It has same day service, as the user can book up to 4 hour before the desired time, but the service will be subject to availability. The cost of a single trip is same as the cost of one's normal bus ride, that is $3.75 cash. Regular users can use the monthly pass and 10-ticket book. Using the 10-ticket book, the cost of a single ride drops dramatically to $3 for adult, $2.3 for student and $1.85 for senior. My experience with MP has been resoundingly positive. read more

Just a disclaimer, I am biased towards public transit as a sustainable way for York region to grow. Alright that being said time to dive in!! YRT is a much loved or hated service depending on who you ask. Having public transit automatically elevates York region as a growing area so gotta love that. Having public transit which is less technologically accessible than GRT (shout out to UW and WLU students) a big negative. Still waiting on the TTC and YRT to rollout widespread and effective text support for bus times. If you are using the major routes such as the 91 and 99 (VIVA is a unique system) you'll find that the YRT is quite frequent and for the most part reliable. However most of the other route suffer from the curse of the suburbs and as a result are infrequent and compete without success with the plethora of cars on the road. Their recent strike was a huge setback, less so for the heavily serviced routes of the 91, 99, and a few others (sensing a theme?). The nearly two months of free transit is a step in the right direction in terms of gaining back users and I have noticed that the number of users is back up to pre-strike levels (non-scientific and statistically unusable of course =P). It has made me consider taking public transit over getting a ride from friend or my parents, so clearly the free transit has been successful in converting me. The objective of running a public service is to increase the level of community uptake. YRT has done an admirable job considering that it must run through a heavily auto dependent series of towns. I feel that those who complain about the running of the YRT (myself included) need to rethink how public transit is supposed to function (think London or any Asian Metropolis). read more

The worst. I pity all the people that need to use YRT, myself included. Unreliable and infrequent buses. That is all.

I have been riding the YRT for about 11 years now and I have seen the transition of implementing the VIVA into the transit system. I am quite impressed in the change, as the service was quite poor before technological changes such as ETA bus stops and the transit apps to inform riders of when to expect the next bus. About 7 years ago I had multiple instances where I would be waiting for a bus for 30-40 minutes. That was ridiculous and really made me think twice about riding the YRT. As time passed the service continued to improve. Especially with the new VIVA buses which arrive more frequently than the regular YRT buses as they are on the high traffic routes. The VIVA buses are much larger and spacious compared to the YRT buses and the stops are at major intersections treating it as an express bus for the York Region transit line. I would recommend saving the environment and taking the York Region Transit. read more

Gawd awful. Probably even more pathetic than the TTC, if you can believe it. On time? What does that even mean?

This review is on the VIVA bus itself, not the routes or the system. In general I avoid public transit I'd take it only if it's absolutely necessary. The VIVA bus is a gorgeous blue limo of a vehicle. It has enough horsepower to take down a Mercedes Benz B-Class easily. Lol Spec'd for traveling the highways and byways of York Region the seats are elevated and comfortable -- even the bus stop buttons are ergonomically placed at your finger tips. Posh! What's even cooler though -- and this takes the cake. At the rear of the bus, there are two tables setup for your dining pleasure. So four of your friends can have an afternoon tea party / picnic / an Avon party / or whatever back there. Just don't go too crazy cuz I saw a security camera pointed back there. The bus was fast, smooth, air conditioned, modern, and comfortable. Best bus I've ever been on. VIVA the VIVA! read more