My sister's cat Tiggers had an aural hematoma and she asked for my help since she couldn't afford…read moreto pay to take him to the Vet. When asked where she normally went for vet care, she said Salty Paws near where she lives in Hampton. Since I live in VA Beach, I asked my son to drive the 45mins north to take Tiggers to the vet. Visit #1 on 6 Nov: $500, said needed some shots and flea treatment and to come back 10 Nov. Attempted Visit #2: Major wreck and fire on the 64. Took my son over an hour to drive from VA Beach For Tiggers scheduled appointment and turned away for being FOUR minutes late. FOUR! after an hour drive across town. Told to come back the next day. By the way, I am a Navy healthcare provider and it is preposterous to turn someone away prior to 15minutes past the scheduled appointment time as we take into consideration traffic and travel throughout the Hampton Roads area. Visit #3 11 Nov: another $500 for them to put a straw through his ear, give some more meds and scheduled follow up 2 weeks later. 1 week later and the poor cat is still miserable without any obvious decrease of swelling to his ear. Blood is matted into his fur down the side of his face. So we decide to take him to a local vet in VA Beach. We simply can't wait another week because we're really concerned for the misery of this cat. Being turned away for being 4mins late the last time really ticked me off and I was no longer feeling like I wanted to continue care with Salty Paws at this point. Local Vet takes one look at Tiggers and exclaims: What the HECK is that???!!! Do you mind if we take a picture so we can train our vets on what NOT to do??? The straw that was supposed 'drain' his ear, literally went straight through-- so how the heck was this providing any drainage?? The blood and pus seeped out from around the straw, not through it. And of course another $500 for that visit. Vet pulled out the tube, gave some more meds plus an antibiotic (since Salty Paws didn't give him one despite being at major risk for infection) fully drained the ear, kindly shaved the area where the fur had gotten filled with blood, and then had to stitch up the mangled mess that was done at Salty Paws. The Vet was also incredibly concerned that Salty Paws didn't have any detailed medical documentation about the treatment they provided Tiggers. For human healthcare this would be considered MALPRACTICE. This place felt like they were more concerned with a cash grab than actually improving the health of my cat in swift, compassionate way. Tiggers (now my family cat adopted from my sister) got his stitches out today and is feeling much better.

I absolutely LOVE this office and the staff. The knowledge they have means no guessing or expensive…read moretesting unless its absolutely necessary. They explain everything so we understand and their love of the animal is clear. They dont rush you out the door so there is a wait sometimes, but I appreciate the time they spend and its ok. Dr B is amazing with our English bulldog. Seeing her care and concern makes my heart happy.

I brung my baby in today as he has an ear infection and his vet couldn't get him in until next…read moreweek. I was super impressed for him to be able to come in same day and happy that all of the staff were friendly and knowledgeable. My pup saw Dr. Riggs and it's was like he knew her all of his life, Would highly recommend

Not impressed. Vet looks like she graduated high school yesterday. Threw out words to me, a…read moreresponsible pet owner, that if I choose not to opt for her advice that my cat needs to get x-rays for possible tooth decay which could cost, "$500 to $1500," that I AM UNETHICAL. It was especially nice to be given a second hand answer by the vet via the clerk taking my money that my cat has herpes because she is a shelter cat. My shelter kitty was relinquished to the the Humane Society for only 2 weeks over 8 years ago. This was supposed to be my cat's yearly, but it ended up being a consult for how to spend more money, no alternatives were even suggested. I didn't even get a clear answer about my cat's sneezing. Vet only focused on teeth, never gave me details on my 10 yr old's overall bill of health. It was obvious that this vet was done with me, and I am most definitely done with her. This first visit is definitely my last.

I took my dog here after he ate a pound and a half of rendered beef fat that was sitting on the…read morecounter. At first before we took him in my husband called and asked if we should take him in because we didn't know if it was that serious but wanted to make sure because our dog is still a puppy six months old. The lady told us she would put us on hold for a brief moment and check with the vet to see if we should come in because she wasn't sure. We then proceeded to wait on the phone for 25 minutes on hold at 11 o'clock at night. Then the phone just randomly hang up so I was in a rage because I'm just trying to make sure my dog is OK so I called back. I asked politely if they were in fact, open and the same lady answered and said yes we are. I told her how we were just on the phone for 25 minutes and then got hung up on and she said nothing about that. She then told me to call poison control, which I then informed her was only for humans not for dogs. She told me I could " come in if I wanted to" which was absolutely not the response I was looking for. All I wanted to know is if my dog was going to be OK and if I should bring him in so I ended up bringing him in anyways. Once I was there, they told me it was going to be a several hour wait so we got ready and sat down. A lady came out did not even look or check it. My dog did not even touch him and told us that we could just go home. Again, not the answer I was looking for. We just drove 45 minutes here to the emergency vet so that my dog could get this rendered be fat out of his system so that he did not get sick. She said " well we could make him throw it up if you would like" I said yes, I would like you to do that since I just drove 45 minutes here. They did that they gave him medication brought him back out. And said it was probably good that we came and he threw it up because that would've made him severely sick. It's just very disappointing that I got terrible care there and I was the one who needed to push and shove to get them to make him throw up when it was so obviously needed. They clearly just did not want to be there and did not want to deal with any of the dogs. The throw up fee was $95 in the actual vet visit fee was $200. Also ridiculous. Next time I won't be taking my dog here I'll be figuring out the solution at home because these people obviously don't care about these dogs or your feelings

Was referred to call this ER vet if I had any post-op worries for my cat to help determine whether…read morethe symptoms were needing emergent attention or not. Receptionist was lovely. However, when transferred to a medical team member, she was rude, dismissive, told me good luck finding an ER vet that will help me over the phone, and hung up on me. I then called the ER vet I've worked with several times before and was instead treated with kindness and compassion. An ER of any type is a vulnerable, scary place for those calling in or being seen. ER staff should always put kindness and compassion first because people/animals usually need it most in that moment.

I am deeply disappointed with my recent experience at Armistead Animal Hospital after being a loyal…read moreclient for many years and entrusting them with the care of two of my pets. I made it clear that, given my dog's age and condition, my goal was to keep her comfortable until the end. Despite communicating those wishes, I felt pressured into additional X-rays and medications that resulted in a bill of over $600. Just two days later, my sweet dog had to be euthanized. When I called the office to schedule euthanasia, no accommodations or compassion were offered. I was simply told I could bring her in on Monday, meaning my suffering dog would have had to endure the entire weekend. The receptionist showed very little sympathy during one of the most difficult moments a pet owner can face. During my final visit, I witnessed the receptionist warmly tell another pet owner to "call us tomorrow with an update." As I was leaving with my gravely ill dog, I was casually told, "Hope your baby feels better." Given my dog's condition, those words felt dismissive and lacking genuine compassion. What hurt the most was feeling that empathy and concern were not extended equally to every client. Compassion should be shown to all pet owners, especially during end-of-life situations. After years of bringing my pets to this practice, I can no longer recommend Armistead Animal Hospital. They have lost my business, and I would travel elsewhere for veterinary care rather than return.

Have you ever had a situation where your beloved animal's health was in jeopardy and you had…read morenowhere to go? That's exactly what happened to me when my cat had an upset stomach and his regular clinic was closed for the day. I was at a loss until I remembered the Armistead Avenue Veterinary Hospital, which was always bustling with activity. Although I was aware that I would have to wait due to their walk-in policy, I was pleasantly surprised to see that the clinic was still following COVID protocols. Thoughtful yet slightly inconvenient, the wait was worth it as the doctor was incredibly knowledgeable and put my mind at ease. The clinic was crowded, which isn't surprising given their popularity, but I was delighted to see that they were able to accommodate my furry friend in his time of need. After a wait of over two hours, I was given some suggestions and my mans didn't require any medication. If you're ever in need of a reliable veterinary clinic, look no further than Armistead Avenue Veterinary Hospital. You can find them at 531 N Armistead Ave in Hampton, VA, or give them a call at (757) 723-8571. Trust me, your furry friends will thank you for it!

Our vet referred us here for issues with our very senior dog's eyes. Dr, Berdoulay gave one of the…read moremost thorough eye exams I've seen. He explained exactly what the problems were. While there was nothing that could be done for the declining vision, he provided eye drops that helped clear up discharge from the eyes. If you have a pet with vision problems, I highly recommend visiting them.

My cat was recently diagnosed with a corneal ulcer, and I was afraid that he was going to lose his…read moreeye. After taking him to his regular vet, I was instructed to take him to Animal Eye Care for a same day appointment. The staff squeezed us in an hour later. When we checked in, there was a "welcome" sign for all the new patients that day. The sign welcomed my pet by name. Such a cute little touch! The doctor was extremely thorough. He introduced himself by name, examined my cat, then explained the diagnosis and answered all of my questions. Following the visit, he sent me home with easy to understand printed instructions. I am a medical professional, and I am not easily impressed by providers. However, I would recommend Dr. Berdoulay any time!

Easy and stress free! I would use them again if needed. My friend only uses them to get her animals…read morespayed or neutered.

It took months to get an appointment but I just kept checking the website daily. It was a third of…read morethe cost my vet was charging and they took such good care of my girl. Yesterday was her procedure and she's doing well. Her incision looks great and they gave me detailed aftercare. I would 100% recommend this place for your spay and neuter needs. The employees are so caring and sweet. It makes you feel safe to leave your dog in their care. Thank you No More Chasin Tails!!

Paw Addicts saved the day when I needed to book our pup last minute for Christmas. They responded…read morequickly to my request and was able to board my dog in no time. Kimchi is easy going, and though would have no problem being boarded in a kennel, being able to stay in someone's home was the best experience. We did a meet and greet and felt completely comfortable leaving our baby with Paw Addicts for the week. We received frequent updates (with pictures like this one!) on how she was doing. They paid special attention to her knee as she is still recovering from knee surgery. Upon picking her up, she was soft and clean as they gave her a bath and washed her bedding. Julia, her family, and their cute pup Bruce did an amazing job making Kimchi feel at home and cared for. Paw Addicts will be the first place I'll reach out to, and highly recommend!

Awesome service, was great with my very skittish little dogs. So happy to find someone great to…read morecome to my home in Virginia Beach and take care of my little girls.

We just moved from out of state a few days ago, and of course, we got to celebrate by having an…read moreemergency situation with our oldest dog. He had this little mass that had grown inbetween his toe beans(rather quickly) and it randomly started bleeding out of no where. Not just a little, but pooling blood. We tried to stop it ourselves. I called Coastal and they said we can bring him in. It had stopped bleeding by the time we got there, and all we got was a cone, some medication and were told to follow up with our vet. Which I told the Dr that we didn't have a vet here... we just moved. 2 days prior. We don't even have anything to sit on in our home still. We couldn't bring him back for a check up. They wouldn't remove it either. So we went back home. At some point on the way home it opened again. When we got back home(mind you, we're already 45min to an hour away) I opened the back door to get him and there was blood everywhere. We ran inside and placed him in the tub and tried to get the bleeding to stop. It would not stop this time. We called them back and they said to come back. We got back there and I guess because he was actively bleeding, or the bloody towel we had wrapped around his paw, they took him overnight for surgery. That was irritating. I wish they would have helped us the first time we were there. The staff was amazing. I loved them. They treated my old man very very well. They were very kind and answered all the questions we had. The only thing that I wish would have happened was being kept in contact. They called me the following morning to tell us that he was going to go into surgery around noon, but someone would call us before he went into surgery, after surgery, and then again to call us to let us know when we could come and get us. That didn't happen. Again, we JUST moved into our home so we didn't get a lot done because we were waiting on them. Which is fine, but I had to call around noon, he hadn't gone into surgery yet. I called around 3/4pm, he was about to go into surgery and they were thinking about pick up time around 8:30-9pm, but they'd call back to confirm. I had to call back around 745 and they confirmed to come and get him between 8:30-9pm.

How blessed we are to have a superb emergency animal care here in the "Burg" that is open on a…read moreSunday. Had to rush our little WHEELER there for a choking incident and was pleasantly surprise how the experience went for us from the moment we arrived to paying the bill and leaving. KAITLYN (assistaint), Dr.Moin, and Lexy (csr) should be so proud of what they do to offer excellent pet care to our community with compassion and love. We thank you and WHEELER von Underfoot thrives on to be the sweetest Weiner dog ever!