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    Yorktown Materials

    5.0 (3 reviews)
    Closed 7:00 am - 4:00 pm

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    ProSource of Hampton Roads

    ProSource of Hampton Roads

    (20 reviews)

    Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

    We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

    Lowe's Home Improvement - Customer Service needs a lesson in customer care.

    Lowe's Home Improvement

    (88 reviews)

    $$

    7-26-23 I'm so glad that I had pleasant and fruitful experiences with staff that were helpful,…read morefriendly and patient. I needed a specific Sherwin Williams color and thankfully the nice lady in the paint department was persistent. She found the paint after several searches. But then the next two difficult questions followed, which sheen and how much paint? I anticipated the quantity question. However, uncertain on the sheen type. I figured it would be easier to show staff than to explain. So with anticipation, I took pictures of my shutters and measured my shutters to have a rough figure of the quantity I might need. Next time I will take video as well, so it's easier to see the texture and determine which sheen is needed or heck, just take a picture of the printed label of the last paint can I purchased of the same color. That makes it incredibly easier. Fortunately, my neighbor was able to assist me to confirm the proper sheen, so I didn't need to drive back home. They have a sample of the various sheen types to compare. The knowledgeable young lady also happily assisted me in deciding tools/equipment for my project. She even caught me while at the self check out to provide the paint stirrers, I had forgot to acquire as I was checking out. The young man (staff) at the self check out also provided great customer service with a smile and possessed a wonderful disposition as well to ensure my transaction reflected my military discount. PS. They already have Halloween paraphernalia. I have no idea why the reaper band duo brought me such joy when I entered the store, but it did. Hardware stores seem to carry the best quality, larger than life Halloween decor.

    None of the plants are watered, they're all dying.The clerk is extremely rude…read more She didn't even acknowledge me.She just read everything up, didn't say it word. I was the only customer. There was no excuse for her rudeness. I'm gonna look up her number and report her to corporate.Because she shouldn't be working in a store with people

    Yorktown Materials - buildingsupplies - Updated September 2026

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