We have used this company since 2018 when they installed our central HVAC and also mini split…read moresystem. We have had several different technicians come out over the years and they were all exceptional. I ask many questions about the systems, and they always fully explain everything they are doing or replacing. Possible future repairs are also discussed so we can anticipate future costs. They have also given me helpful tips to keep the equipment in its best running condition.

Royce , from Doug's Heating was very professional and very pleasant to work with . My furnace is…read moreworking and house is warming up again. I have used their services for several years and always pleased .

We recently utilized the services of Bornhoeft Heating & AC, and we're highly displeased with their…read morehandling of the situation. Their representative was unpleasant, not particularly knowledgeable and not inclined to listen to any input. Almost immediately after their services, our air conditioning unit crashed on a hot day when we were painting some rooms. We then reached out to the Crawford Company, who efficiently and properly made the necessary adjustments to restore our AC to working order. The representative from Crawford was actually stunned at the ineptitude of the representative from Bornhoeft. When we called the Bornhoeft Company to request a refund for services rendered, we were met with extreme hostile and rudeness. There is absolutely no reason we both shouldn't receive a refund for services not or improperly rendered, but also for the services rendered by the Crawford Company, which would have been unnecessary had Bornhoeft done the job they were paid to do in the first place ​

We've been using them for 20 years and they've been outstanding. The technician we se the most is…read moreTony and he is not only professional, he is friendly and has a great sense of humor. I highly recommend them for all your heating and cooling needs.

Your technician arrived on time and did a very professional job of cleaning my furnace and in…read morecompleting all the paperwork. He finished everyrhing within one hour. I will recommend you to my friends.

Our experience with Bettendorf Heating & Air was top notch. From my first phone call the customer…read moreservice was great! While visiting my home to give me a quote I felt that the quote was for what I needed opposed to what was the most he could sell me. I got quotes from several companies and this company was the only one that I felt cared about what was best for my family. I'm a customer for life!

We had excellent service and had our air back on in no time. It was a miserably hot day and the…read moregentleman fixing our air took his time in the heating checking for any other problems with it and cleaning it....it was filthy! Sorry about that.. Signed up for their extended service which I rarely do because of the great service we received! Thank you A1!

Very happy with their service all around. They provide honest and reasonable prices and their…read moreexpertise is excellent. I just had a whole new ac/heating unit installed. Starting from Kelly (who answered my calls texts) to the guys that came to install the unit, all were very professional, courteous and knowledgeable. I highly recommend them.

Great service installing our new furnace and AC. Conscientious installers, they cleaned everything…read moreand helped with setup of new thermostat.

Bob and his team worked efficiently to set me up with an entire new HVAC system. During the first…read morevisit, he took his time to inspect everything and answered all of my many questions. He was thorough, addressed my concerns, and provided several options to choose from. He kept up communication throughout the process. Within a week of my first call, I had a new furnace/air scrubber/whole house humidifier, AC unit, and mini split installed. He's honest, reliable, knowledgeable, and genuine. Same can be said for the installers. I appreciate everything him and his crew did to accommodate me. Truly spectacular service!

My AC was cooling, but I couldn't get the temperature in the house to get below 80*. The repairman…read morecame out the same day that I called. He was friendly, he explained what he was doing to fix it. It was a good experience.

Very quick service. Friendly and I service person explained what was wrong. Happy with service.read more

my dads furnace had to be replaced in Feb 2025. All Hours did the work. the furnace sounds like an…read moreairliner is landing in his basement it's so loud. My father then passed away. In June of 2025, the air conditioner stopped working. I thought I would try to keep with the same company for simplicity. The person who came to the house to look at it was nice but told me it had to be replaced. He said he would let them know at the office and someone would call me to discuss the possibilities of replacing the unit. no one called. I finally called the office and John stated he would call me later that evening or for sure the next morning with an estimate. no one called. after waiting another 2 weeks to hear from all hours, I decided to have another company install a new unit. They were, however, very prompt in sending a service bill for $140.00. since they were not in a hurry to call me back I was not in a hurry to pay the bill. two months later they are now today wondering why I haven't sent the money. i would have sent it immediately if I hadn't been kept waiting on the return call with an estimate as promised. I tried to return their call after I got off work to explain why I hadn't yet sent payment and that I was waiting to see how long it would take to get a return call from them. Even though I called before 5pm which is the time they are supposed to be open till, no one answered. I tried twice. No answer. I am sending their payment but am hoping they read this review for improved customer service. Follow through is an extremely important part of customer service and this was lacking in my experience.

I've been trying to get them to come and check my air conditioner as it's old and I've had problems…read morewith it before. They had come and done work for me in the past and the service guy is very good and the only reason I call them. He actually did something to my air conditioner a few years ago that has kept me from having to buy a new one. I've called there several times to get something scheduled to have him check it to make sure it's running OK before it gets hot. I had a day scheduled a few weeks ago but the office lady called and cancelled it saying they had people with no air and would call to reschedule which she did not. I called again today to try and schedule an appointment for next week as it will be getting hot again. She says I'll call you in a few days to schedule that. I don't even understand that. Why would she just not schedule it while I'm on the phone and have already been cancelled by them! She is also sometimes rude on the phone. It's too bad because the service guy is great and that's why I call this company. Evidently they don't need the business too badly!!!

This company has served and maintained my furnace for years even through the flood of 2019. After…read more60 days of underwater conditions, they repaired it for a reasonably price. I appreciated their service and trusted them already. Recently the furnace quit in the middle of Friday night. Saturday morning the emergency line returned my call promptly and hurried over to help. They did estimate and collect a fair after-hour fee based on time. I was again not disappointed when I received the final bill. They are trustworthy and not out to gouge you.

I called this company to perform an inspection of my furnace. They came out all seemed fine and…read morethey said I may need a new motor soon but it was running fine for now. About a week later due to extremely cold temperatures the furnace began to struggle so I called to have the part replaced. They replaced the condenser motor. Our furnace began to smell of burning plastic we called...a tech came out and said it was probably just the new part that was causing the smell. Two days after the part was replaced our furnace died in the middle of the night.They sent someone out and it was determined that the blower motor needed to be replaced.... This was done the next day. I believe they replaced the wrong part in the first place but they would not admit that. They were however gracious enough to take 10 whole dollars off my bill. Not impressed.