my dads furnace had to be replaced in Feb 2025. All Hours did the work. the furnace sounds like an…read moreairliner is landing in his basement it's so loud. My father then passed away. In June of 2025, the air conditioner stopped working. I thought I would try to keep with the same company for simplicity. The person who came to the house to look at it was nice but told me it had to be replaced. He said he would let them know at the office and someone would call me to discuss the possibilities of replacing the unit. no one called. I finally called the office and John stated he would call me later that evening or for sure the next morning with an estimate. no one called. after waiting another 2 weeks to hear from all hours, I decided to have another company install a new unit. They were, however, very prompt in sending a service bill for $140.00. since they were not in a hurry to call me back I was not in a hurry to pay the bill. two months later they are now today wondering why I haven't sent the money. i would have sent it immediately if I hadn't been kept waiting on the return call with an estimate as promised. I tried to return their call after I got off work to explain why I hadn't yet sent payment and that I was waiting to see how long it would take to get a return call from them. Even though I called before 5pm which is the time they are supposed to be open till, no one answered. I tried twice. No answer. I am sending their payment but am hoping they read this review for improved customer service. Follow through is an extremely important part of customer service and this was lacking in my experience.

I've been trying to get them to come and check my air conditioner as it's old and I've had problems…read morewith it before. They had come and done work for me in the past and the service guy is very good and the only reason I call them. He actually did something to my air conditioner a few years ago that has kept me from having to buy a new one. I've called there several times to get something scheduled to have him check it to make sure it's running OK before it gets hot. I had a day scheduled a few weeks ago but the office lady called and cancelled it saying they had people with no air and would call to reschedule which she did not. I called again today to try and schedule an appointment for next week as it will be getting hot again. She says I'll call you in a few days to schedule that. I don't even understand that. Why would she just not schedule it while I'm on the phone and have already been cancelled by them! She is also sometimes rude on the phone. It's too bad because the service guy is great and that's why I call this company. Evidently they don't need the business too badly!!!

I had wonderful service- very helpful. Also checked everything while they were here and recommended…read morewhat filter I needed.

We had an installation nightmare. They installed new equipment…read more We had air conditioning issues from day 1. They diagnosed equipment failure on day 14. Installed new equipment on day 21. Still no resolution. After day 28, they decided they did not want to do any more resolution work with us and that we could continue using their equipment until we found a new HVAC contractor to install yet another compressor, air handler, and coil. They finally took their equipment out for the final time, 6 weeks later.

This was my first furnace installation experience, and it went remarkably smoothly. The entire…read moreservice was excellent, from start to finish. I first spoke with the boss, Josh, who was incredibly easy to talk to and provided all the assistance I needed. Alexis explained the process and scheduled us for the installation. Then, Tom came out to inspect my current unit, and the installation was completed by Myan and Scott. I appreciate all their help. They cleaned up everything and left no mess. Their employees are kind, knowledgeable, and easy to work with. Thanks for answering all my questions, Myan! I plan to use O'Dell for any further heating and cooling needs I have. And highly recommend them to my family and friends knowing they'll have reliable and friendly service.

Did a good job and didn't break the bank! I shopped around, there were other companies that…read morecharged almost twice as much! I had my furnace cleaned and inspected. :)

This company has served and maintained my furnace for years even through the flood of 2019. After…read more60 days of underwater conditions, they repaired it for a reasonably price. I appreciated their service and trusted them already. Recently the furnace quit in the middle of Friday night. Saturday morning the emergency line returned my call promptly and hurried over to help. They did estimate and collect a fair after-hour fee based on time. I was again not disappointed when I received the final bill. They are trustworthy and not out to gouge you.

I called this company to perform an inspection of my furnace. They came out all seemed fine and…read morethey said I may need a new motor soon but it was running fine for now. About a week later due to extremely cold temperatures the furnace began to struggle so I called to have the part replaced. They replaced the condenser motor. Our furnace began to smell of burning plastic we called...a tech came out and said it was probably just the new part that was causing the smell. Two days after the part was replaced our furnace died in the middle of the night.They sent someone out and it was determined that the blower motor needed to be replaced.... This was done the next day. I believe they replaced the wrong part in the first place but they would not admit that. They were however gracious enough to take 10 whole dollars off my bill. Not impressed.

This is THE plumber in the Quad Cities if you are interested in craftsmanship, integrity, and…read moretaking pride in the work they do. Sometimes all the hard work goes into the areas you will never see and Blondell does not skimp or cut corners, right is right and they do what's right. Great working with the whole crew from the front office to the service truck guys. I will use them again for all my future projects. Very respectful of my house and happy to answer all my novice questions, I ask a lot because I like to learn the why of things and both Eric and Adam were happy to share their knowledge. Great! Shout out to Walt.... love the sparkling clean and well stocked service trucks. Pride.

I called to hopefully schedule an appointment for a plumbing issue I was having, and the lady who…read moreanswered was the rudest thing I have ever in countered. All I asked was if they could fix or look at a dripping pipe. She become so pissed off and started raising her voice at me like I killed her puppy or something. I'm sorry I didn't know they don't like new people. That's fine I'll spend my money some where else. Oh just so you all know since it doesn't say on their website they don't take new clients and don't call because you will get yelled at for asking!!

All Drain is exceptional! I have had them out to my Bettendorf house three times over the course…read moreof many years, and wouldn't think of calling anyone else.

Worked temporarily at one of my rental properties. The line clogged again the second day. They came…read moreout again. I don't know what they did. I called three times and they promised to call me back, but they never did. I called the technician who came out the first time. He didn't know what they did. He said he would ask them to call me. They didn't. Then sewage came up through the yard. I called Roto Rooter. They solved the problem.

We used them last month and the technician answered the call immediately, was on time and very…read morehelpful. Chuck was very knowledgeable and explained things clearly. Appreciated the experience he brought that a previous company couldn't figure out. While here, he not only fixed the furnace issue but took care of a plumbing concern for us. They do it all! -Ian M.

Very proffessional. Fixed electrical and plumbing issue I had. Completely satisfied with there…read morework. Reasonable priced. If need work done, they are a great option.

Great folks at Alvarado - family owned and excellent service!! - CLread more

Excellent service, honest folks. I have used their service before and will call them again when a…read moreplumber is needed.