This is a long read--the transcript of my formal complaint to Your Choice Senior Care, plus additional info, but I feel it is valuable if you are even considering this terrible company for anything. Caveat emptor! ------------- Bottom line up front: I am initiating this complaint here via your Web function; however, I will escalate and elevate it as high as necessary to get satisfactory resolution to this problem. Background: I had surgery in Birmingham and was to be released into the care of one of your drivers for a 4-mile drive to the hotel I was staying at that night. I was medicated, but I recall this to be around 2:30 that afternoon. The surgeon's office arranged for the ride. Tiffany Miller was my driver. The surgeon's office also arranged for my return ride the next morning from the hotel back to my vehicle at the surgeon's office. Tiffany was again my driver. Facts: I was helped into Tiffany's car by a representative from the surgeon's office. Tiffany insisted that I sit in the front seat. I immediately noticed the smell of marijuana, but did not say anything. Tiffany wouldn't start driving until I paid her. She said she preferred CashApp and that it would be $133. I was medicated, but I had the wherewithal to ask her if that was the correct amount since the drive was only about 4 miles. She confirmed, saying that it was an unscheduled ride and that I hadn't completed any of your paperwork, even though I still don't know what that means. I also believe I recall her saying she was on her way home (getting off work?), so yes, to her the $133 was valid. I had no other choice but to pay her. She got me to the hotel safely. The next morning, the surgeon's office told me my ride was on its way and the ETA was 9:00 am. I checked out of my hotel around 8:45 and went outside to wait. At 9:01, Tiffany texted, saying, "Morning. This is Tiffany with Your Choice Senior Care. I'm on the way." At 9:02, I texted her, "It's 9 o'clock, so I anxiously await your arrival. I am standing outside in front of the hotel." She immediately reacted with a thumbs-up emoji. It was already a bit hot and humid outside, so I texted her at 9:05, "ETA was supposed to be 9 o'clock. What is your actual ETA?" She responded at 9:16, "I'm getting off the freeway. Whine scheduling you. I didn't think about another appt," none of which really made sense to me. She then said, "If you have another way that's fine/ Tiffany." (Again, I'm quoting her exactly from her messages.) I replied at 9:18, "I don't know what "whine scheduling you" means. No, I do not have any other way. You are my way. So, given what you just told me, what is your ETA?" She immediately replied, "If you would called and signed our service agreement. You would have signed our service agreement. You'd be in our schedule sir." I then replied, "[The surgeon's office] was supposed to take care of all of this. This will be just one more thing I complain to them about. It sounds like it might not be all your fault, but still. So, I asked a question again: What is your actual ETA?" She replied at 9:21, "No not at all. We have been dealing with them for well over a year. Patient sets it up. Again I said 10 mins ago I was getting off freeway!- e" I replied at 9:23, "Thank you for the details, but I am not from here. I'm from Prattville, Alabama. I don't know how close the freeway is to my hotel here. Sorry. I'll just see you when you get here. Thank you." She arrived at 9:27 and said, "Im here!- Tiffany" The scene then repeated itself except for the rate (fee). I opened her car door & again immediately smelled marijuana. She insisted that I sit in the front seat. She was very curt (bordering on rude) and again insisted I pay her before she would drive. I did, but the rate this time (for the same 4-mile drive) was $25. She was reading/texting at different points in the short ride to the point that we barely made a yellow light after waiting a good while in the line of cars. I actually had to signal to her that the light was green and we needed to move. She delivered me back to the surgeon's office & that was that. Nothing else was said. Questions (and I'll be polite and professional here): Why on earth would a 4-mile ride cost me $133??? Why would the same trip a day later cost me only $25? Why did I have to sit in the front seat? Why would Tiffany use a car that smelled so obviously of marijuana for both trips? Why did she feel the need to be so unfriendly and unprofessional in her texts and in person? Why did she text so much while driving? Why was she 27 minutes late for the second trip? And the overarching, ultimate question: Why do you allow/tolerate/condone all this??? I trust this message speaks for itself; however, I'm available for any discussion you deem necessary at XXX-XXX-XXXX. Please remember that (a) I am the customer; (b) you are supposed to be a professional service that answers to someon read more

You guys would be veryyyyyyy much better if yall let go of Tiffany , ( type in Who has worked for YourChoice on fb ppl , you'll see the HONEST review of old workers ) , the attitude , the rudeness , she will cut hours if you don't " bow down" to her. Worst company I have ever worked for. Everyone else is SWEETHEARTS ( JaLessia & Ms.Glenda ) , but Tiffany .. yeah, NO . The so called management is a HELL NO . Anytime you ask to speak to George about something it's a problem , he either on vacation , or from my understanding " he don't want to talk to a caregiver , come thru her ( Tiffany ) " . & I just know he don't know his caregivers are being treated in this way . If you don't mind a rude , unrealistic manager , who will call your phone to argue , by all means APPLY . But please have bond money sat aside! read more

Your Choice Senior Care - Home Health Care Near Me - Birmingham, Alabama

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Work environment and managers are extremely rude and unprofessional . If you're looking for employment , then be aware that this company treats their workers TERRIBLE and have no professionalism whatsoever. They chastise and belittle you through text messages and they have very ghetto , low quality personalities to the point where they can't even speak or reply to simple dialects in a professional manner or conduct their selves with any kind of professionalism on their behalf . They will belittle you at times and make you feel very low every chance they get . As a former employee of this company for over 2 years , I have the right to leave a honest review about my experiences within this company just as well as the other former patients of the company . The female coordinators & managers operate more out of their emotion rather than with professionalism & leadership . They will get upset with you and cut your hours at any given time out of spite so it's best to always keep another source of income (like myself ) when joining this company.... Its no sense of balance with this job , its either you get less than 40 hours a week or an overload of unplanned overtime that the scheduler will put onto your schedule when people choose to not work or leave early & they will have you passing unknown meds and doing procedures that you are not certified at doing without much help , knowledge or training... it's a very nerve -wrecking job but I appreciate my time and the very little opportunities they have provided for me while being employed here . read more

I work for the company for a few months. Horrible company to have caring for your family member. Along, with horrible place to work. As a caregiver I received complaints from several of the families of how inexperience and unprofessional the caregivers that the company hire are when providing care. The company office staff is very unprofessional and ask for favors from their caregivers. Many of the family wouldn't believe they beg us to come to work after already working 40 plus hours cause their short staff. At one point they had me on stand by to go to a client house because one of the caregivers didn't answer their phone for a few days. Also, the wages are extremely low. I was only making $9.25 and hour despite the fact that many companies have went up to $10. Many of the families were very displeased with the no call and no shows of the staff. One particular family was not happy because the caregiver had to keep taking smoke breaks and was on her phone a lot. Throughout her shift. Also, one family explained that one of the caregivers had to leave in the middle of her shift. Another client explained that the head boss had to come and sit with her family member because they could not find anyone to come to work. This brought about many concerns for the families because they were unclear about the consistency or if they caregivers were fully competent in caring for their love one. These concerns were often expressed to me on numerous occasions. However, I would express the importance of letting the company know as well. This company is not a good company to work for or have caring for your loved one. read more