I generally try not to not to be overly critical but this is the worst moving company I have ever seen. I try to support black owned businesses but this company is overpriced, unprofessional and SLOW. On the day of the move they had a flat tire and did call to say that they would be late. These things happen so my family and I just used the extra time to pack personal items to take in our cars. They arrived about 90 minutes later and that was fine. But during the move my family and I noticed that as the first hour passed, the 3 movers seemed to be exhausted already and began to slow down. The house we were moving from was a 3 level townhouse and in their defense there was a curvy staircase but they were already moving slower than any movers I have seen. It took them about 4 hours to move everything out of the house and then another 3.25 hours at the new house. The hourly rate wasn't cheap but the length of time it took them was absurd. We used a previous mover who charged $757 for the same amount of furniture minus 1 sofa set from the same area and was efficient, quick and professional. This mover charged over $1200 and dropped several pieces of furniture during the move, left tire treads in the yard and oil on the driveway (we let that go because he claimed it wasn't their fault ).
When we complained the owner proceeded to get annoyed when we made our complaints known and even tried to be rude. We told him that he should have offered a discount because he was late, dropped furniture and took much longer than expected. He knocked off $78 after much arguing and by the time he left my blood was boiling. He didn't take responsibility for anything and acted as if we were making up lies to get a measly $78 discount which was b.s. in the first place.
The owner told me I didn't have to use him anymore and he doesn't have to worry about that. He advised that I leave a review and yes, I am. For a new business this businessman sure isn't trying to win customers and if he had been professional about our concerns, I might have left a 2 or 3 star review but instead I give him 1 star because the company did manage to get our belongings here.
But I don't recommend them and I suggest you find someone else. read more