We recently hired BAYADA's private duty aides to provide 24-hour care for our terminally ill…read moremother. My sister or I were almost always also present, but we needed an aide to assist with bathing, toileting, and so the family caregiver could sleep at night. We hired BAYADA aides for approximately 2 1/2 months during the COVID-19 pandemic, until my mother died. As a retired hospice employee, I have seen many home health care agencies, and had previously used two other Wilmington companies for Mom's care. BAYADA's private duty home health aides are far and away better trained and of higher caliber than any other such agency I've seen! PROs: 1) Services began very quickly, just 24 hours after I contacted the agency. 2) The office staff were organized and responsive. 3) Aides were consistently pleasant, respectful, on time, had good hygiene, reliable. The very few times we had problems, the office accepted our concerns and removed that aide from our schedule. 4) Aides were well-trained and enjoyed their job and their employment at BAYADA. 5) Generally positive attitudes! CONS: 1) In 2 1/2 months, we were unable to settle down to a schedule with less than five aides/week covering the 24/7 schedule, as we'd hoped. There were several factors that complicated scheduling, including: COVID-19, we had a large dog, our location (N. Wilmington.) The constant parade of new aides who each required orientation at the beginning of each shift, was tiring. 2) It is nearly impossible for an agency to guarantee 24/7 coverage and not have gaps. There were two times that employees did not show up, but the employee ending her shift needed to leave. If a family member had not been present, my mother might have been left alone. [although company policy states that the aide cannot leave until her replacement arrives, some of these aides were hurrying to another job or to care for their own child.] In sum, however, I was very, very pleased with BAYADA's private duty aide service.

From the owner: BAYADA was founded on the principle that health care gets better when clients get better care at…read morehome--the place they most want to be. From the nurse, therapist, or aide in the home, to thousands of committed employees supporting their work, delivering that care is our highest priority and greatest joy. The core values of company philosophy known as The BAYADA Way--compassion, excellence, and reliability--are ever-present in our daily work. Its tenets are timeless. The BAYADA Way is our shared "true north" that embodies the essence of what we stand for, believe in, and value.

They don't except the medicaid waiver program, I wish they did bc they seem like they are a great…read moreagency

YPYW is fantastic all around. Both the owners and the staff are naturals at caregiving. They are…read morecompassionate, but also upbeat and positive. My parents look forward to Karen arriving, and she is a tremendous help! She keeps the house and them going, and it gives me peace of mind knowing that they are in the best of hands. Wonderful small business, we are so happy that we found them!

If I could I would scream from the rooftops what an excellent company TBM is .I am a bariatric…read morepatient and I was very concerned about the company being able to accommodate me. The 1st time using the company the guys came on time and were confident and constantly reassuring me and at the same time letting me ask questions and chat away . I was overwhelmed and anxious and they just chatted away with me at the same time making sure IOK . I felt very comfortable and safe with them transporting. They were very polite very personal and just a nice bunch of guys. The continue to go above and beyond . I am so grateful for this company and their employees . I now know I can get to my appointment on time , safe and an enjoyable ride. Thank you to an amazing company TBM you guys rock !!!!

Home Helpers staffed 1-2 aides, on 8hr shifts, 24hrs./day for the past year to care for my mother…read morewhose ailing health was caused by ALS. Family members were onsite almost every day for additonal support and witnessed the wonderful team Home Helpers supplied. We were NOT easy clients, my Mom was extremely particular, yet the management at Home Helpers was able to listen to the very particular requests of my Mom and match her with the most suitable aides. My Mom was able to stay in independent living because Home Helpers never missed a shift. They are reliable, dependable, and adaptable to your loved ones needs.

Unreliable employees. Frequently late for shifts. Both parents on hospice, the unreliability made…read moreand already heartbreaking situation more difficult.

First I want to clarify that even though patina is listed as home care, it is not home health care…read moreFor older people requiring assistance with the activities of daily living. It is a full scale physician practice which provides all services, and incorporate home nurses in the event Do you need a physical exam or some other hands-on care. These folks have figured out how to deliver quality healthcare efficiently. Each patient is assigned a "health champion" Who is virtually always available and will arrange for whatever kind of appointment you need, or answer any question that you might have. In addition, you are assigned a primary care physician, and a home nurse for those situations, like a physical exam or a serious illness, where do you need someone to visit your home. All other care is given over their video app. Unfortunately at this time this is only available to people over 65. I can't recommend them highly enough. For the first time in years I feel like I really have a doctor, and supporting staff I can really rely on. Previous to this I was using Doylestown primary care in Buckingham. For the last two years my primary care physician has spent well over half my 15 minute session trying to sell me on statins even though I told her that they are too controversial at this point and I do not wish to take them. I was with this Buckingham group for 42 years, and they used to have real family doctors who really knew their patients.Now it just seems like their care is almost robotic. I am absolutely delighted that I found patina.

From the owner: Patina is primary care designed to profoundly improve healthcare and aging experiences for older…read moreadults and their loved ones. We prioritize building trusted relationships, understanding individual goals, and creating tailored care plans. Patina offers rapid responses, specialist coordination, and connection to community resources, handling administrative issues so patients can focus on living their best lives. Their unique model combines in-home care with virtual and in-person visits, providing quick and convenient access to care. With a focus on humanity, healing, and lifelong care partnership, Patina empowers individuals to live fully and independently while anticipating and addressing age-related changes.

very informative pleasant also great service region i needed help with my mom on daily basis was…read morereferred to this company thank you for helpful information

From the owner: Mending Lives Home Care provides professional, non-medical home care services to the elderly,…read moredisabled, ill, and injured in Delaware County and surrounding areas. Our compassionate and experienced caregivers offer a wide range of assistance, from helping with daily activities to providing companionship. We are dedicated to ensuring that our clients can live independently and with dignity in the comfort of their own homes. Trust Mending Lives Home Care to bring quality care and support to your family.

Bad communication skills some nurses not experienced enough how do you use regular tape on bandagesread more

The nurse spent more time trying to sell services and book more time than actually providing care…read more The Association sent the person with the correct qualifications, but the person no longer provided the services. But they still came anyway. ( and billed ). The association never called before even scheduling a person, or this situation would have never occured. Poor customer service, but great at billing.