BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

Zero stars really. They hire young kids to move stuff. Damaged thousands of dollars worth of…read morefurniture. One piece of furniture never even made it which makes me think they damaged it and ditched it or stole it. Whatever the case, they are horrible and not to be trusted.

When hiring movers, it can be a nightmare because you have no idea what you're getting into until…read morethey arrive. However, upon meeting them on arrival, I liked them! I had 4 guys. They were professional, courteous and fast! There was a flat rate for 3 hours (typical move), and $100 each additional hour. They didn't drag their feet or good off, so they could try to get extra money! They are good people, and all my furniture, etc., arrived safely without anything being broken because they took care to wrap items that needed it.

High quality service! Very detailed oriented!…read moreWell maintained facility! Highly recommended!

Wonderful experience here. Great clean facilities and awesome staff. Would certainly recommend to…read moreanyone looking for extra storage space!

I looked everywhere for clean indoor storage for my Roadtrek. This place is perfect and I have no…read moreworries. The owners are great people. :-)

My first time using these guys. Gave me a tour, took VERY good care of my car. Have a lot of motor…read morehomes and expensive vehicles in there.

Number listed isn't a business. They need to update this information. Person answered the phone by…read morejust saying hello and then hung up.

Amazing experience! They picked up last minute in the snow and even helped us unload some last…read moreminute stuff from the vehicle! HIGHLY RECOMMEND!!

Great Clan and Close By for My Needs Staff is helpful and Knowledgeable and polite…read more I Recommend Them for your Storage Needs

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.

After such an amazing experience with Flat Rate Athletic Movers on the first part of our move they…read morewere our first call when we were ready to complete our move. Bishop and his crew were able to help us on short notice and showed up ready to get the job handled. Very communicative and professional and considerate of Covid safety measures. If we ever move again I am absolutely calling Flat Rate Athletic Movers. Completely positive experience!

Great move! They were patient with us as we underestimated the size of our job and still completed…read moreour move in a timely manner! They were also very careful. Will use again!

If I could give a negative zero stars (-0), I would…read more You may see duplicates of this review showing three stars. That is an error. My review is a zero star. I hired this company on 8/13/25, and the experience was awful from start to finish. They were scheduled for 9 AM but didn't arrive until after 10. The original quote was $379 for the first two hours with two movers and $169 for each additional hour (spoke with John). Without asking me, they decided to bring a third mover, which raised the rate to $515 for the first two hours and $239 for each additional hour. Jake assured me this would save money because the move would go faster, but instead, it dragged on for seven hours just to move some furniture and boxes. To make things worse, Jake didn't even have a proper receipt--he reused an old one and scribbled over it. During the move, they dropped my couch off the truck and broke both front legs. Jake admitted it, saying, "Well, that happens. I'll come back and fix it." We paid in full immediately (they also charge extra for credit card payments), but as of 9/19/25, the couch is still broken and Jake has never come back. This company is unprofessional, careless, and dishonest. Use them at your own risk.

Absolutely the best moving experience ever. Jake and Matt were amazing. They showed up on time,…read morewrapped everything properly, and loaded it securely on their truck. The unpacking even went faster. I would recommend them to anyone. Christine R