The owner was extremely rude. Did not want to help us and automatically assumed we could not afford…read moreanything on his lot. Extremely condescending, argumentative, and accusatory. All in a less than 20 minute interaction. I know Lexington has a reputation but sheesh.

I just bought my son's first car from Carolina Motors. I've lived here for 17 years but I usually…read morebuy new cars so this was my first deal there. I found superior inventory and a very fair price. Fees are minimal vs competitors, so better than average deal overall, and this car is so clean! My son can't stop driving it. Great car and experience with an exceptional local business and its owner. Carolina Motors is now part of a great memory for my family.

Jamil Rd off Piney Grove Rd from I 26…read more Visited recently for purposes of car appraisal, first time in at least 10 years since I purchased car from lot. I like that they have all the different brands on lot, that can have vehicles shipped in nationwide for minimum fees. I do not necessarily like that the prices are firm with no negotiation or haggling. This goes for the appraisal too, they come back with one price and that's it. It's probably personal preference but I prefer a little wiggle room vs none. The inside of the building is unchanged from last visit except there are no cubicles only lots of desks. The entire floor showroom is just desks many more than employees it is not a great look. The use to have actual cars in the showroom, this is what looks better IMO. I don't think I will use Car Max in the future, there are better deals at dealers or any other named online Car seller site.

I'm rating the car buying experience at Car Max…read more I've worked in the car business and I don't mind negotiating, but the CarMax experience is easily the most pleasant and least stressful experience I've come across. There isn't negotiation. Everything is in front of you and it's spelled out clearly. One of the benefits of buying from here is the ease of finding the vehicle you are looking for before you even step foot on the lot. You can walk the lot if you prefer, but CM makes it so easy to find your car before you even come down. You can complete the entire process online and have the vehicle delivered, or you can reserve a vehicle and test drive it on the lot. You can walk in and meet a salesperson who will help you find your car. They have a ton of vehicles available and you can select from any location to your local store for a fee. Some ship for free. Matthew B was very thorough and showed us a bunch of vehicles. He then helped us find our choice of vehicle and we paid to ship to our store. We drove the vehicle and bought it when it arrived. The sales person gets paid a flat commission so it doesn't matter what vehicle you choose. They won't try to upsell you. Whether you buy a Chevy or a Mercedes, they are paid the same. They are genuinely interested in finding the right car for you. From the test drive to leaving the dealership in our new vehicle was a little over two hours. There was no stress, no going back and forth. What you get is an appropriately priced vehicle of your choosing. I do recommend the pre-qualification, which you can do online. It's pretty accurate and prepares you for what you can expect. You can purchase MaxCare with every vehicle. That's really the only add-on. I recommend if you're buying a higher mileage vehicle. They do a comprehensive inspection and they fix any issues before you even test drive. They also post pictures of any discrepancies online. Every vehicle comes with a three-month 4,000 mile warranty. I would absolutely recommend them and will likely purchase my next vehicle from them.

On May 17, 2025, I purchased a used 2020 vehicle with ~75,000 miles from DriveTime for $15,000,…read moretold to be in good condition. I drove it ~4,000 miles over 45 days. On July 3, 2025, it broke down completely and requires a full engine replacement ($10,000-$12,000). My 30-day coverage expired, and without an extended warranty, the dealership refused assistance. I requested a trade or replacement, but they declined. It is not reasonable that a purchase of this magnitude last just beyond the standard 30 day warranty. To any reasonable consumer, a $15,000 vehicle purchase represents a significant investment, and it is expected that such a purchase would provide reliable use for more than a single month. A total engine failure within 45 days renders the product essentially worthless and undermines the very purpose of the transaction. I voluntarily returned the vehicle to the dealer, and they still have it. I am left with a $15,000 loan on a non-running car with almost no use. Between the sales practices, conflicting pricing, and early failure, I believe the business is engaging in misleading and predatory practices.

DRIVETIME COLUMBIA GREYSTONE BLVD LEMON!!!!! I purchased a…read more2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced "TWO TIMES" by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I NEED A RELIABLE VEHICLE!! This car literally put me completely down while driving it twice!!! I need to get to my medical appointments!!! This undependable car put me in situations that could've landed me in the hospital or even worse. I'm on oxygen 24/7 and this car left me stranded!!! Do you know how scary that is!! A portable oxygen tank is powered through the car while driving. What if my oxygen tank would have died while being stranded in the interstate out in this hellacious heat?! This company put my LIFE at risk!!! This is the only transportation I have. And I'm at a $1800+ loss. I am HIGHLY DISAPPOINTED AND UPSET! They treated me like I was the one that was suckered into a trusted purchase from them! I have not been treated fairly or with any kind of concern for the LEMON they sold me!!!!!!

Wash And Vacuum were great. The inside cleaning wasn't very good. Inside windshield and back window…read morenot cleaned and wipe down not very good. Will not be back.

Great service. Will definitely go there again. Under new…read moremanagement. Everything looked new.

7/7/2025…read more Title: Beware of "Mr. U.S.A." -- Unprofessional, Incomplete Work & 3 Months of Headaches I trusted this place because my mother had seen "Mr. U.S.A." fix a scratch on a car before. I already had the parts for my vehicle and figured I'd give him a try. The car had multiple issues, and he assured me they were fixed told me to come pick it up the next week. He even said, "You might hear some noise, but it's just the off-road tire." I paid in full and took his word for it. The moment I hit the highway, the noise got LOUD and scary. The car started vibrating violently. I brought it back immediately. He said, "That's weird," but took it in again. That was the start of a nightmare. I didn't see my car for THREE MONTHS. I kept calling, showing up, asking for updates. Not only was he dismissive, he became rude even disrespectful to my mom, who initially recommended him. When I finally got the car back, I asked him to test-drive it with me. He was passive-aggressive the whole time. That same day, the battery died. I replaced it, but the car kept randomly shutting off, especially when I stopped. It still vibrated badly and would hiccup while driving. Took it to AutoZone the employee laughed while reading the diagnostic codes. Talked to other car mechanics and tellin me, "Mr. U.S.A. is a joke." Lesson learned the hard way: just because someone "seems" to know what they're doing doesn't mean they do. I wouldn't recommend this place to anyone.

came tried to get a price on car took 10 minutes for them to even acknowledge. I was standing at…read morethe window waiting then when I asked for a price, he was like I'm not giving you a price until you can show proof of funds. I'm guessing it's cause I'm a highschooler, but how do they expect you to buy a car with no price cause I have the money just like I told him, but I said never mind. I'm taking my business elsewhere cause you're a fucking dickhead which he is