I took my vehicle to DSN for evaluation of several lights that had come on in my vehicle. We were…read moretold to bring the vehicle in at 8 am July 14th and they would run diagnostics on the vehicle and let us know the issue. We had already showed them which lights were going on and off along with a speedometer issue, and giving all of the fault codes showing. We were told it would take a few hours and they would let us know. We called at 430pm that day to see what they decided was wrong with the vehicle. We were told that no one had looked at it yet, that it would be the next day instead. On July 15 we were called and told that the issue was sensors. These are the same sensors they had told us a year ago were an issue with a different set of codes and light combination. We had already replaced those sensors. We did not have DSN replace them because they wanted $1300 for parts and labor that we could have done for less than $500. We told them the sensors had already been replaced and that was not the issue. They stated the sensors had gone bad and that they needed to be replaced. We finally agreed to let them replace the sensors, but they then let us know they had to order the parts and it would be at least the 16th before my vehicle would be ready. Late the afternoon of the 16th we received a call to let us know that the sensors had been replaced, but the lights were still coming on. Now they believed the problem to be ABS actuator that needed to be replaced and parts and labor would be at least $1400. They already had us for sensor replacement that had not been needed for $1300. So now they are wanting $2700 to repair the vehicle and they can't guarantee it will be fixed. After much discussion we did finally get them to admit that the sensors had been fine. That one had a lower voltage than usual but that they had not been the problem. However they would not put our original ones back on and that we still owed them for the $1300 unnecessary repair they had already completed. They said they would have to order the other part that was needed and it would be at least 3-5 business days before that part would be received and it was a refurbished part because Nissan no longer makes that part. They were told to put my vehicle back together and I would come and pick it up on Friday morning. On Friday morning I argued again that I should not have to pay for a repair that wasn't necessary, but I wasn't allowed to have my vehicle back until the bill was repaid and they would give me a $150 discount. This discount basically covered the taxes and credit card fees that they pass on to the customer when you pay with your card. I paid the bill so I could have my vehicle back. I did not get the original parts back, I can't even confirm that they actually replaced the sensors that they say they did. I did however order the exact same part that they told me needed to be replaced for $350 and we replaced it ourselves. Magically all the lights are gone, all the codes are cleared and the vehicle is working as it should. So no I would never recommend DSN to anyone. I am out over $1300 for repairs I am not sure they did, can not prove they did, but they did admit were not needed.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

I've been a loyal customer for some time. I have tried other lots. Just to be turn down but not…read morehere. He tried to work with you and gets you approved. Go see them today and drive away happy.

I was looking to buy a used vehicle and ran into this dealership in Lexington, they have plenty of…read morechoices from SUV's & small vehicles. I found a VW Jetta for a great price and the owner was explaining my different options (in house financing or cash, which is always cheaper) I definitely bought it cash. I will be back for a second car soon!

Avoid purchasing luxury vehicles under the assumption that an extended warranty will resolve major…read moreissues. My experience demonstrates how repairs can be misrepresented and ultimately left unaddressed. During the test drive, I identified a mechanical issue and was assured by the seller that it would be corrected. When I returned to pick up the vehicle, I was told the repair had been completed and that the car had been taken to the dealer. Within three weeks, the same issue resurfaced. I later learned the vehicle had never been taken to the dealer; instead, it was sent to a different mechanic. Additionally, the air filter--supposedly replaced to address a smoke odor--had not been changed and was packed with debris. The original problem remained unresolved, and the seller ultimately acknowledged they could not repair it. This situation reflects a pattern of misinformation and inadequate service. Before purchasing a vehicle or selecting a warranty, ask clear, direct questions about the seller's repair capabilities, the mechanics they use, and what repairs are actually covered. Thorough due diligence can prevent costly issues later.

Great job to Adam at Golden Motors! I live far away in another state and bought a 17 year old…read moretruck going off of pictures alone. Communication with the entire team (notably Adam) was great and they even arranged shipping that was 30% cheaper than I could find. The initial sales price and final OTD prices were more than fair for both parties. I couldn't have asked for a better experience. I most certainly recommend buying from them. Honest, fair price and incredibly great communication.

Amazing fast service! Always get in and out quickly with a piece of mind that everything is done…read moreright. This dealership is the best!!

The best place to buy a GMC, the lowest prices and the best selection around. They take great care…read moreof you in service as well.

We truly had the best experience! After our beloved old Toyota Sienna died, Turnage Motors was…read morerecommended to us as a trustworthy, reasonably priced small dealership with impeccable integrity. We had reached out to see what they had by way of minivans and when the 1st van we drove was not quite within our budget, Aaron set our sights on a Toyota Sienna he had not yet been able to list. It was exactly what we needed and was within the price range we wanted to stay. Everything about the process helped put our minds at ease knowing we would be walking away with a vehicle he himself would trust to drive! He wouldn't sell one any other way. Thank you to the team at Turnage for making our first time buying from a dealership so easy! We would not want to work with anyone else!

I was looking for a used van for my husband. Found Turnage from an internet search and scheduled a…read moretest drive It is a family owned business. They were friendly and efficient. We test drove the Sedona and decided to buy it The whole process took about 3 hours. Given that they had done a good bit to the car, including new tires, I feel like we got a fair deal If we ever need to buy another car, we will start there

So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership,…read moreyou know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too...

Nicole, Your…read morestatement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides.

Took my 2011 Honda CRV 25 different auto shop. They could not find a problem visit Chapman Auto…read morewithin 45 minutes had the problem solve price was very low. I recommend 100%. to other Chris.

They are an honest and trustworthy garage that stands behind their work!! We will never go…read moreanywhere else!! Thank you!!

Purchased a lemon from them. I know of at least three others that have purchased vehicles that…read morebroke down within the month. Buyers beware!!

Such great people to work with. Over the years I've bought 3 cars from Jennings and have never had…read moreany problems. They're very honest with what they're selling and easy to work with. They've financed all of my cars and I couldn't be happier. Thank you!