On May 17, 2025, I purchased a used 2020 vehicle with ~75,000 miles from DriveTime for $15,000, told to be in good condition. I drove it ~4,000 miles over 45 days. On July 3, 2025, it broke down completely and requires a full engine replacement ($10,000-$12,000). My 30-day coverage expired, and without an extended warranty, the dealership refused assistance. I requested a trade or replacement, but they declined. It is not reasonable that a purchase of this magnitude last just beyond the standard 30 day warranty. To any reasonable consumer, a $15,000 vehicle purchase represents a significant investment, and it is expected that such a purchase would provide reliable use for more than a single month. A total engine failure within 45 days renders the product essentially worthless and undermines the very purpose of the transaction. I voluntarily returned the vehicle to the dealer, and they still have it. I am left with a $15,000 loan on a non-running car with almost no use. Between the sales practices, conflicting pricing, and early failure, I believe the business is engaging in misleading and predatory practices. read more

DRIVETIME COLUMBIA GREYSTONE BLVD LEMON!!!!! I purchased a 2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced "TWO TIMES" by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I NEED A RELIABLE VEHICLE!! This car literally put me completely down while driving it twice!!! I need to get to my medical appointments!!! This undependable car put me in situations that could've landed me in the hospital or even worse. I'm on oxygen 24/7 and this car left me stranded!!! Do you know how scary that is!! A portable oxygen tank is powered through the car while driving. What if my oxygen tank would have died while being stranded in the interstate out in this hellacious heat?! This company put my LIFE at risk!!! This is the only transportation I have. And I'm at a $1800+ loss. I am HIGHLY DISAPPOINTED AND UPSET! They treated me like I was the one that was suckered into a trusted purchase from them! I have not been treated fairly or with any kind of concern for the LEMON they sold me!!!!!! read more

After clicking on the link "Get Your Instant Cash Offer" on the Drivetime website, it takes you to the KBB.com where it says the following: "Get the Instant Cash Offer. Find out what you can get for your car today. Offers are good for 7 days." Beneath that it says: "Get Cash or Trade-In Credit. The offer is the same whether you sell or trade in." I filled out the information on my vehicle that I wanted a cash offer for, supplying current photos and details on its condition. I received an emailed reply from KBB.com stating the determined value and that I should contact Drivetime to set up and appointment. I did that today (Monday 2/28/22 at 1:30pm) I was told by two different people at Drivetime in two different phone conversations that the offer is only good if I were purchasing a vehicle at Drivetime. I stated in both conversations that I was only interested in receiving the cash offer only. This is clearly misleading and false advertising. I intend to forward this message to the BBB unless Drivetime will make good on its advertising. read more

Well got a greeting than left in the back for like for ever while they talk to each other. Very hot in back room as well. Not a great start. O car not for me but my friend. Three salesmen two busy one just talking. If if this how to get customers in they need to rewrite the program. Now we sitting at counter lord bad customers service this is for sure. The saleswoman sitting in a different spot not us. Now we running a copy of driver license and it only takes few mins to do and it like 5mins Really???? We steady talking but not to us wow!!!! Again we sit down no talking or anything to us. Not so sure about there reputation but can't be all that. Only good thing appointment was at 5pm and it's 4pm only thing good so far. Now got to wait on bank to see if he approved. Left alone wow all I can say!!!!! False advertising to get you in than lower the boom to 600. From 45 approved to 600 scam read more

Great car dealer of used cars. I got an online referral to them. I bought a used car from this dealer. I am extremely happy with everyone I worked with at this location. Sometimes they get so busy that you might get accidentally disconnected but that can happen with any busy retailer who is worth supporting with the buying power of your wallet. They brought a car I wanted across a state line that I was interested in so that I wouldn't have to ride a greyhound bus to their other store to test drive and buy it. They inspect each car before they sell it. They give you a complimentary 5 days with a max 1,500 miles to return the car if you change your mind. Very helpful staff. Would definitely recommend this place to anyone who needs a quality used car and has little or bad credit. Updating review on 6/1/2017, My VW car is wonderful, with extremely COLD A/C. For me that's a must in hot weather because i've had heat stroke several times in the last 15 years of my life. Anyone who asks me who to go to for a car I say "Drive Time" because the Greystone location is great and they can work with almost any credit issue you have heard of including bankruptcy... read more

Don't buy from this dealership! I bought a used car with an additional warranty. Have had the car 35 days and the back up camera is acting weird...the warranty doesn't cover that!! So freaking angry!! What good is bumper to bumper if they can pick and choose what they wanna cover!! read more

Great place y'all need to come here an talk to derrell an Sam an get your new car they are amazing ppl loved the help in getting me a new car tanks guys read more

They are a freakin joke should have listened to my friend who got her car from them and to have I break down I was approved last May 2016 using my tax return as proof of income but decided to go cash car and I applied again this month and got accepted for a $500 down payment. plus I sat there for over an hour. to be told by the manager the can not use my tax return the need a paper trail of my self-employment. I told them to forget it because when I work I get paid cash and I use a prepaid credit card as my bank. and I would take my business else ware. im going to a buy here pay here dealership or going cash again read more

I had an awesome buying experience, I was treated with respect, and the team rallied for me, they made it happen I would recommend Drivetime to anyone looking for a vehicle regardless of their credit read more

ok I do give it to them they were very helpful in the beginning when I first bought the car but now that I've had it a little over 3 months im nit getting anywhere. Not even a week after I got the car the service engine light came on and the brakes started squealing. I called the warranty hotline and they want me to take it to some no name place pay $50 for them to just look at it and hope that drivetime will cover whats wrong. Never again will I buy from them. read more

Can you get a car???? Yes you can... You can lease, purchase, or lease with the option to buy. The salesman I had made me feel the whole operation was bait and switch ( offer one thing/ deliver another).... At the end of the day, I did walk away with a car I chose to lease.. The down payment and monthly payment were more than they quoted over the phone. However considering how much I needed a car at that moment, Drive Time did deliver. read more

My experience of purchasing a vehicle with Drive Time was fantastic. The salesperson Ms. Rasheika was very patient and efficient in her practice. I didn't feel any sales pressure and I got a luxury sedan with all the bells and whistles with reasonable payments and a low down payments. My credit history did not disqualify me from buying a luxury sedan. read more