We bought a Sonata and Columbia did not have a second key available to us. Unbelievable! They…read moresaid to come back for it later. We did though it took a little while. They want to charge us for the key now. Very dishonest dealership. Since Jon McFarland previous GM the dealership has degraded its customer service, communication, integrity, and general caring. Would go to another dealer as Eric is doing a Poor job here. Here is the note from Jon, when we bought the Sonata initially. -- We greatly value your input. If you would rather call me than email, feel free to call me at (513) 489-2000. I want you to know I am available to make sure we provide you with the information you need in this important decision. Best Regards, Jon McFarland General Manager Columbia Hyundai Acura 10981 Montgomery Rd CINCINNATI, OH 45249 (513) 489-2000

I never go to the dealer for repairs but had a recall and my airbag light was on as well as check…read moreengine. Had the car 3 1/2 days, repaired (supposedly). Made a few stops on the way home and check engine light came back on. Of course now I cannot get through to anyone but AI. The customer service guy had texted me that he would have someone call but I still haven't heard $$$ So, nothing has changed. And see photo REALLY!

I had an excellent experience selling my used car to this dealership, and am very thankful for the…read moreprofessionalism, kindness, and efficiency that they displayed to me. They offered me a fair price, didn't try to pressure me, and we were able to get a deal done and a check cashed in about 48 hours. I can't speak to purchasing a vehicle here, but I had a great experience selling mine!

I had one of the worst service experiences at the Jeep dealership on Greystone Blvd. I was told to…read morerent my own vehicle and promised reimbursement as long as I rented a Jeep/Chrysler/Dodge. After following their instructions exactly, Mopar refused to reimburse me and sent me back to the dealership. The dealership then sent me back to Mopar. No one will take responsibility. Marie, the manager, gave me multiple conflicting stories in the same conversation--first saying she never heard of a customer needing to call Mopar prior to renting, then claiming she reviewed the video footage where the service agent told me I only had two rental days, then changing it again to one day up to $45-$50. None of this was ever mentioned during my visit. I've been lied to and given the run‑around, and I'm now out hundreds of dollars because of their misinformation. Completely unprofessional and unacceptable.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

Recently I dropped my 2009 Hyundai genisis 4.6 Leiter to get a few light bulbs changed. When I…read morereceived my vehicle after completion, the light was still out, and the bumper cover was out of alignment. I started the engine and the check engine light was on. They corrected everything. The following day check engine light came back on. Took it back to dealer. After 2 days I called, was told the ECM & MASS AIR FLOW SENSOR were bad and needed replacement. Pickup vehicle from them, as I was told by service manager Jackson, they could not help me. Took vehicle to Williams Auto and he went directly to the problem. When they removed the air cleaner, the wires to the mass air sensor was pulled out. Didn't use the connector to properly disconnect the fitting. Fortunately, I returned to auto nation and was reimbursed for the repairs. Please find some mechanic who has as much pride in your vehicle as you do. I don't recommend this service department to anyone.

Buying a car is a terrible experience, but fortunately there are times that it is simple and the…read moreindividuals you are dealing with don't make you feel dirty. This place is a rarity in that it was easy, the value was there, and the two dealers were honest brokers. I always reference if I would send my mom to a dealership or repair shop as my level of expectations. This time, I actually *did* send my mom here to buy her new car. She walked out incredibly happy, Brian and Charles were amazing. This dealership isn't a churn shop; each car they purchase goes through a full inspection and basic repairs, and they don't sell it if it isn't up to spec. This is better than some brand name dealerships that we went to immediately prior to this. I have a few more used car purchases in the next couple years. You can be damned sure this is my first stop.

From the owner: Columbia's premier used car dealerread more

My salesperson was Jermaine Rawlinson... The 100% ZERO communication after he made the sale in…read moreselling me my 2016 Jeep Patriot was Shockingly unprofessional. The following evening after purchasing this vehicle, starting to drive 1.5 hours home on the highway my brakes were grinding. Thinking this was dust I purchased a can of dust spray specifically for brakes from Walmart. Started to drive again and the grinding was even worse. Jim then went and looked at the brake. And there saw a BOLT MISSING from the CALIPER. I called at 11:15 in the evening on a Friday night to Jermaine Rawlinson on his cell phone and his voicemail was not even set up to receive messages. I was in an emergency situation that had to be addressed. I sent him multiple texts and an email. I was too afraid to drive the vehicle.the next day back to Enterprise which is 40 minutes from my house, so Jim did. Jermaine Rawlinson apologized to him, but still never picked up the phone, never sent a text, or never responded to an email apologizing to the one who purchased the vehicle. I felt like he made his commission and didn't care about me as a human being. (Enterprise uses NTB for their brake and tire service work.) Luckily, the head manager, Kyle Thomas made it right! Made an appointment in front of me to get the entire car checked out with all the paperwork handed to me. Also giving me a rental until the following day. He said he would get me my legal copy of the brake paperwork this week. I will in the future always check the work cell number before doing business of this nature with someone! That was very telling about a person....Even after the fact.

Columbia, SC Greystone Blvd location. Professional and friendly staff, especially Jermaine…read moreRawlinson and Gio Newberry. Many vehicles to choose from, no hassle if you changed your mind and choose another. We were very pleased when we drove off with our Nissan Murano.

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I bought a brand new 2021 Kia Stinger in Dec 2020. Do not waste your time here in the service dept…read more The service representatives, the lady at the check out desk, everyone who answers the phone (especially the Latino man in the Parts dept) are unprofessional and do not know what they are doing. Every single time I've brought my car to be serviced there has been an inconvenience. I feel like a Karen every time I went here. Thank God I've moved to North Carolina so I don't have to deal with these people anymore.