Front desk and scheduling are kind and helpful. I also use the online portal and nurses and Dr…read more McDoniel are very responsive. I have seen Dr. McDoniel for a little over 5 years and I have always gotten 5 star service. Dr. McDoniel is patient, kind and knowledgable. She listens and I have never felt rushed. I have personally recommended her to many friends and family.

I've been a patient of CR medical group for about 22 years now. Maybe more. I have been going to…read morethis practice since it was located on Rte 30! I'm leaving a review because I'm upset and disappointed by my most recent experience at this medical group. I scheduled an appointment, which did not have to be same day, but they mentioned there was openings as early as 11am today (06/08/26). I ended up waiting over 70 minutes to be seen by the doctor. A 30 minute wait I would understand, but an hour and 10 minutes is crazy. Especially on a weekday that I need to be at my job. When the physician, Dr. Catherine McDoniel, entered the room, she acknowledged I was at the window looking out. I politely mentioned I was checking out the views because I've been waiting for a little bit. Instead of acknowledging the concern, she responded in a way that I felt was dismissive and confrontational, asking, "What did you expect? You booked the appointment same day?" and suggested I go to urgent care instead. I remained respectful and simply explained that I had expected to be seen closer to my scheduled appointment time. The interaction continued to feel defensive, and I ultimately left crying without receiving care. I asked the front desk to refund my copay, which they were able to take care of and apologized for what happened. After I left the building, the front desk called me again apologizing for what had happened. The front desk staff were kind and professional, but the physician interaction was upsetting and left me feeling unheard and disrespected. And I left without the medical attention I needed. I believe the multiple apologies I've received over this incident is important to note as it confirms this encounter was problematic. I do not recommend Dr Catherine McDoniel.

Still the Best i have ever seen,Dr; Calimag and staff.for all care everything is great - George L…read more ( Skip ) Pearson III.

Sloppy staff. The practice changed names and dropped all patient records. Never alerted patients to…read morethe change and now past patients are on their own to get their records.

Dr. Greathouse was very attentive and I felt very cared for. A very personable and empathetic doctorread more

I'm sorry but this entire office is so stressful, under qualified and unprofessional …read more Dr.Greathouse has NO follow through whatsoever and if you call her to let her know things aren't getting filled she becomes defensive and rude on phone when it's CLEARLY their fault...Some people work 6 days a week and do NOT have time for all the nonsense that goes on in this office. Please please please go somewhere else for your medical needs.

5 Stars for Dr. Greathouse but negative stars for Provena!…read more I still adore Dr. Greathouse, but their office is disorganized, as I mentioned before. The third or fourth time I went in, it was just for a blood draw for labs (wasn't seeing the doctor at all) and it took them 30 minutes to find the order. I could hear the nurse and receptionist talking about me that I'd never been there before. Then the receptionist called me to the desk and said, "You've never seen the doctor. You've only been here for a flu shot!" She was right that I did get a flu shot in November. (But wrong on everything else). Finally, they found the lab order. I wanted to leave and say screw it, but I was leaving the next day for a road trip (ROAD TRIP!) for a three weeks, so I needed it taken care of right then. Thus, I should not be surprised that their billing department is totally messed up. I keep getting bills from a third-party billing company, and when I called the other day, they said they couldn't access Provena's system, so they couldn't see if the payment came in. I said, "Let me get this straight: Provena hired you to handle billing, but payments come to them, not to you, and they post them in their system that you cannot see?" Yes. My insurance company says they paid the claim in full on May 5, and I'm inclined to believe them if only because they've paid the other other claims on this policy (my domestic partner has seen several physicians and even been hospitalized ) in a timely manner. I recommend Dr. Greathouse, but I don't recommend Provena. Avoid Provena at all costs. I want her to move to another clinic. I don't want to lose her (it's hard to find a doc you like, am I right, ladies?) but I don't know if I can deal with Provena any more. I'm worried for my credit rating. And I've worked hard for that credit rating.

My husband recently had sinus out-patient surgery at Provena, Danville…read more The care was excellent, the nurses extremely helpful and knowledeable. He had an overall excellent experience and went home feeling well that evening. . But thank the Lord he is on Medicare because the two-hour OR surgery and post-op room bill arrived from Provena. Recovery room was $1791 and Operating Room Services was $12,191. Drugs for anesthesia and IV drip post op totalled $4239. Lab bill was $1674. M/S Sterile Supply charges were $4097. There was an item on the bill called Drug Spec ID Detail Coding for $4097. Altogether, the bill was about $26,000!! And that doesn't include the doctors! Could it have been any more expensive if he'd been admitted? Bonnie Hansen Champaign, IL

Dr. Christensen always has time to listen to your health concerns. He is very caring as is his…read morestaff. Best GP I EVER went to see.

With all the health concerns my wife and I have had over the past 20+ years, Dr. Christensen and…read morehis staff have ALWAYS been caring, prompt, and accurate in their diagnoses and treatments. We wouldn't think of seeing another GP and pray that the good folks at this clinic continue their professional ways.