On time, knows the traffic & routes... and a really, really nice guy! And the only reliable…read moreairport taxi service in the area who confirmed my ride! The day before our flight home to SFO out of Bradley, I checked the ride share apps to get a sense of how easy it is to book. Nope! Then I started calling all the taxis on Yelp!, only to find 24 hours wasn't enough lead time and/or I had to order by completing an online form & they'd get back to me in 48 hours. A couple I called hung up b/c they were busy. Joe not only answered his phone, he told me how he prices (per mile) and texted me back w/ 5 minutes with my price. It was fare, he didn't change once we got to the airport, and he was right on time. Don't bother calling anyone else!

Just what I needed. I connected with Joe in advance, telling him I'd need a pickup at the Holyoke…read moretrain station. He then recommended I call again, 30 mins. prior to the train arriving. I did so, and there he was when my train arrived, awaiting me. It was a nice, professional service.

I think the pvta discriminates and does not support the single mom population especially. They…read moreexpect things to smoothly and efficiently no it's not the case in reality the bus drivers are lazy and dont even stop the people with mental health from bullying

B43 going from academy of music Northampton to Amherst haggis mall.on 1/30/2025 the heating system…read morewas broken and it is blowing out cold air making everyone aboard sick

It's still pretty good though I admit they might need Trump to bring in National Guard MP's to make…read morepeople feel safe in this place (suggesting so don't give me drama) & now Peter Pan Bus has a counter but suggests using app for price cuts & for Greyhound now no counter/printing facilities so that might irk people but myself took PPB (Peter Pan Bus) & GLI (Greyhound) and it's almost comparing apples to oranges & Greyhound is okay but needs improvement (for the GLI observers here) & Peter Pan Bus can do great especially with connecting buses with other operators (PPB ones you know).

Had not been there in years. The renovation thing was so confusing because it was under renovation…read morefor years and nothing really happened. Recently, I walked up the stairs per usual trying to go through the double doors (that open automatically) to the waiting room where that schedule sign is with the white push in letters that has not changed since 1980s and the door was locked! I walked downstairs and took a left to a new dimension. it was a museum place with clean bathrooms and a gift shop? It was so confusing but in a good way (there was a barber seat in a glass case). The older gentleman that has worked there since I was in college still works there (he was always very nice and mean at the same time which I appreciated). You can actually board the trains when they arrive. Before they used to freak out on you and then make you cross the train tracks to get on the train two minutes before. I didn't even get haggled outside the entrance or encounter any attempted sexual harassment which I'm good at avoiding from many years of sprinting inside the entrance when my father would Tokyo drift up and send me on my way to New York. Place is very legit now.

I gotta agree with the other reviewers...this bus terminal looks like it hasn't been updated...or…read moreeven cleaned since 1978. But I dare you to find any bus depot anywhere that looks much better. (seriously, I had an hour layover at the Philadelphia bus terminal a few years ago and a sleeping homeless man sitting next to me choked on his tongue...and no one reacted) Look, if you're going to take the bus anywhere around here...you're probably going to have to go through Springfield. So just breathe through your mouth, don't make eye contact with anyone and only use the restroom if its an absolute necessity.

A giant lightning bolt should come down from the heavens and rid the world of this cesspool…read more This bus station is on the top ten list of worst places in new england to be. Ever. Period. If the confusing bus terminals, and lack of necessary transfer information, and the employees who are totally clueless and unwilling to help aren't enough... Throw in... A CRAP TON of loitering. There were teenagers EVERYWHERE. In the bus terminals, in front of the building, inside the building... just hanging out. Some of them had babies, some did not. Some of them passed by and handed each other things and left (use your imagination)... Where was the Security, you ask? Walking right by them. Sometimes shooting the shit with them... they all seemed to be buddy-buddy. The facility was nasty, unkempt, smelly, but unfortunately, it is a major bus connection for Greyhound and Peter Pan... so if you want to get North on a bus... you will be forced into a layover at this dump.

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more

On the recommendation of the Holiday Inn Express staff where I stayed last weekend, I contacted the…read morecompany for mid morning transportation to Bradley International Airport during the epic snowstorm. The owner was friendly and willing to help me in light of the road conditions outside. He arrived for pickup early as promised and after a snowy trip, dropped me off at the terminal. He found I had left my backpack in his SUV parked it and ran after me to return it! I couldn't ask for a better honest transportation company! 5 Stars!

Chevy picked me up at Logan Airport early morning on a day that had predicted heavy rain and…read moreflooding in the Boston area. Despite heavy traffic on the Mass Pike, my ride was there waiting for me. Traveling back to Amherst was comfortable and smooth, and the driver even stopped along the way so I could get a cup of coffee! I recommend using this reliable car service...