Purchased our 2018 Jeep Grand Cherokee Limited CPO from Jim Riehl initially. Big mistake. It had…read more15,000 miles on it when we bought it, the price changed significantly when we went to pick it up and we were sold some warranty that was an extra $3,000. Short version is the check engine light came on a few weeks later, they wanted to charge $300 to diagnose it and ended up saying it needed a part that was on national back order. Asked about the warranty since we were never given paperwork for that. They say there's no warranty besides the factory warranty so we're responsible unless it's engine or transmission related. Check engine light does not classify as engine apparently. 10 months went by, I finally went in to get a refund for the part and was going to buy it online. Magically it was in stock. They wanted more to install it, so I did it myself. Light came back on and they assured me they did a thorough test. Looked up the code online and multiple people said to check a sensor easily accessed in the back. Wasn't even plugged in. Plugged it in, fixed. You'd think that would have been seen in the thorough inspection and diagnosis. During that time I noticed the hood bubbling. Was told "they all do that". Body shop would not return phone calls and said it's not worth fixing when I finally did talk to someone. Frustrated I called corporate and they told me they don't do much because even though it's covered 7 year 70k warranty for anti rust/corrosion, the dealerships are independently owned and they don't have to fix it by choice. So zero help there. Tried parkway, another dealer off Telegraph, all had the same story. Was about to give up and decided to call Dick Heuvarre. SOO glad we did!! There was a wait but Corey the body shop manager was on top of it. Had us come in to take pictures, set up an appointment a month or so out. Dropped off, gave us a rental in the meantime and end of the week it was like new. The entire experience is what I would expect from any dealership but they not only met my expectations, they exceeded them. We dropped the vehicle off pretty filthy with 2 kids and just returning from a road trip the day before we were on a time crunch to get it there. Everybody and I mean everybody was friendly, punctual, professional, and the grand slam was they even washed the entire vehicle and even cleaned out and vacuumed the whole inside. Like a complete detail. Talk about going the extra mile. There were no surprises except when we picked it up and it was completely clean in and out. Truly exceptional service. Cannot say enough good things about this dealership and they definitely have us as customers for life. Thank you so so much everyone! I am ashamed of Jim Riehl, Parkway, and the other dealerships we dealt with and so happy we found this one. Sincerely, Jacquelyn & Jonathan Blake

Pleased with my recent used car purchase, staff at Dicks were attentive and polite…read more Had a minor issue after the sale and they worked to make it right!

Jim is a fantastic computer guy! If you ever have any problems he is the one to call. He is very…read moreprofessional and will work quickly to diagnose the computer's problem and to get it up and running again. His prices are as great. I definitely take my computer to him whenever it is something that I can not fix. I know that my precious files, pictures, and documents are safe even when it is in for repair. I can not speak higher of any computer guy out there. He's the only one I would recommend.

I had an issue with my forward facing camera malfunctioning. Sent a message to ECO Auto glass…read morearound 5 am . Before 8 am, I received a call from Sean. I scheduled an appointment for that afternoon. Sean got into my truck and in under 5 minutes had the issue fixed. I had been to the dealership and was told that I would have to leave the truck overnight in order for it to be recalibrated. I'm convinced that I'm never using any other company for my auto glass needs. Thank you again for your help.

I had my windshield replaced by Eco....unfortunately the day after a stone hit my windshield with a…read morechip upper right corner I was devastated because it cost me $350 for replacement. I called the office talk to Nina told her what happened hoping to get it fixed before it cracked she said come in at 12:30 on Fri. I went in at the appointment time no one there sign on the door gone. No phone call nothing. while looking for somewhere to repair it...it cracked more requiring a replacement again. But thank goodness I found Scotts glass repair in Port Huron. gave me a quote came to my house charged me almost half what Eco did...they called great communication great service I cant thank Scott enough I highly recommend them.... thank you

Courtni & Andrew totally saved the day! I had used Onsite PC…read morein Southlake, TX for IT services for 4 years. When I asked to cancel I found out that they had hijacked our companies email accounts (they told me they were upgrading it at the time ) & they threatened to take it away. Between Courtni & Andrew they figured out a way to back it up & then restore it. They spent the whole day working on it. I will be forever grateful! They've hosted our website for about 10 years now. They are always responsive, friendly & easy to work with.

they charged me $800 for one caliper, one set of brake pads, and a rotor. The parts in total were…read morelike 280 bucks. I don't know seems kind of fishy not the first time I've dealt with fishy services through them. They didn't even do the other side???? What kinda mechanic does 1 brake for almost a thousand dollars.

I've had Mike and his guys work on multiple vehicles of my own along with others I've recommended…read moreover the years, I'll always trust this group to do anything from basic maintenance to wrenching on high powered vehicles.

Very helpful, responsive and respectful staff. They Provided me the name of a local classic car…read morespecialist.

My wife and I as well as my oldest son have been taking our cars here for years. I have an older…read moreJeep and my son had an older Chrysler for a few years and just recently got a "newer" used Jeep as well. I can't say enough about how consistent, polite, friendly, accommodating, and professional these guys are. Their repairs are very quick, with honest and fair pricing. On one occasion we had a new radiator installed. After several weeks the plastic shroud that goes around the radiator came loose from the frame caught the new radiator only 4 - 5 months old and put a hole in it. Marysville Auto repaired it at no cost because there was a question about had the shroud been properly reinstalled. Great, honest guys, doing great honest work....plain and simple.

Great service replacing my thermopane window sashes that the seals had failed. The service was…read morequick and high quality work.

Needed a Shower door measured and installed Very clean…read moreinstallation/ professional service Thank You Jason