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    Yucatan Holidays

    5.0 (1 review)

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    17 years ago

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    Martin Travel Services

    Martin Travel Services

    2.0(4 reviews)
    3.7 mi

    Martin Travel Services helped Rod and Gun Resources of Kerrville, Tx to arranged a recent trip to…read moreBolivia. Martin arranged the flights which was done well. Their real value came when my southbound flight was cancelled by Hurricane Harvey the day before departure. While I was in Bolivia with limited email and no cell phone service, my northbound flight was cancelled by Hurricane Irma two days before departure. Martin Travel reacted professionally and quickly to find two separate replacement flights. I would work with Martin Travel Services again.

    My wife and her family organized a reunion in Jamaica for their family. Family members from various…read moreparts of the US, Canada, Jamaica, and England participated. We worked with Ms. Karen Schmier at Martin Travel Services in Lauderhill, FL to book travel and rooms at the Hotel Riu in Ocho Ríos, Jamaica. She reserved 13 rooms for 33 people. The reunion was from 7/29/2015 to 8/5/2015. However, several family members extended their reservations. Three rooms were extended to 8/9 for a total of 11 nights. However, Ms. Schmier made the reservations for only 10 nights. The confirmation indicated the correct dates of 7/29 to 8/9, but listed only 10 nights. The two are clearly inconsistent. The reservation should have been for 7/29 to 8/9 and 11 nights. Those with the error discovered it at check in. When asked about the issue, Ms. Schmier became confrontational and would only say that the individuals had only paid for 10 nights. She failed to address the fact that the confirmation also listed the correct dates. She also failed to address the fact that she made transfer arrangements for the same folks to depart on the correct date, 8/9. She would not help us correct her error and arrange for the additional day. Most reputable organizations would have at least owned up to the mistake and maybe even compensated customers in some way for a clear error on their part. However, everyone was prepared to pay for the additional day. No one asked for anything for free. Unfortunately, Ms. Schmier and her management were not interested in helping. They remained very defensive. We were on our own to find additional lodging for those 6 individuals and adjust airport transportation accordingly. All the coordination, phone calls, and emails got us off to a bad start and detracted from enjoying the reunion and the resort. I noted earlier that 33 rooms were booked. It would have been even more, but some family members found Ms. Schmier attitude to be off putting and unhelpful during the reservation process. One of which is a prominent executive in the travel industry. Ms. Schmier seemed to be overwhelmed by the process and was not able to manage a transaction of this size. Overall, I would never recommend Ms. Schmier or Martin Travel Services to anyone.

    Yucatan Holidays - travelservices - Updated May 2026

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