I wouldn't say that my experience with opticians reaches far and wide and so don't really have a…read moreframe of reference, but I'll give Bromptons Opticians five stars anyway. It's impossible not to be impressed by their service. They're just great - so friendly and professional and forthcoming and helpful, really incredible. They always call me half an hour before my appointment to remind me, which is good, because I'm the kind of person who'd forget. They're reasonably priced compared to other opticians (so my optician friend tells me). Also, being an independent, family-run business they are not forced to use particular brands of e.g. contact lenses, which is common for the big branches. That means they really will get you what is best for you.

I was recommended to go to Bromptons by a long term local resident. I don't believe the shop does…read moreeye tests, but focuses on frames. The woman in charge spent a lot of time working with me to find the perfect pair of frames for my really thick lenses. I also have one ear that is higher than the other, which warps the sides of my specs - Bromptons are always happy to readjust the arms of my glasses for me. Thanks!!!

Great customer service. Went in for a quick repair, was done very fast and very courteous staff.read more

Not bad at all. The shop is nice and you can browse around with getting hassled. I picked a nice…read morepair of frames got my eyes tested and the frames deliver within a week. Lovely staff. Not had any problems so look forward to next year's eye test.

Quite helpful. Ample seating while waiting. Very polite…read more Reason for drop of one star: Appeared to leave the phone ringing even when staff were available to answer it.

A top-notch experience here, from a great independent brand what deserves to be supported!…read more The quality of the frames is outstanding, as well as the variety of materials that can be used to make bespoke spectacles. If you're looking to buy off the rack, the prices are very reasonable and in line with high street chains. The staff were knowledgeable, friendly, and happy to spend all the time I needed to find the perfect pair of spectacles for me. I am very much looking forward to going back for a pair of prescription sunglasses. And I am going to save my pennies for a bespoke pair of spectacles in the future.

Had a great experience here…read more I went for the full service eye test, where they take snapshots of your retina and give you a 3D scan to look for any issues like glaucoma. Had a traditional eye test too. Sabrina was excellent and the team was fast. The price for the full set of tests was $105 and I felt it was good value as well. Haven't bought glasses or other such from here, but the service and quality out-did anything I've seen in the U.S. Would recommend.

Alex is a very personable and professional optician however the same cannot be said for the rest of…read morehis staff. I have been a client of the eye place spending thousands of pounds over the course of 2 years for Ortho-K treatment. Today I arrived ten minutes late for an appointment and was told that I would not be seen and would have to leave. I was literally told "we can see you but if another patient comes in you have to get out immediately". Not even dogs are spoken to in this manner. I was literally greeted by the attending optician telling me "you are late... mate" in a condescending tone. I have never been referred to as "mate" and this is definitely not the tone staff should be taking with customers and patients. I highly recommend investing in lessons to teach manners and RESPECT and customer service. Over time I cannot count the numerous occasions that I have been made to wait (sometimes twenty minutes or more!) while the attending optician would sit on their office on their computer with no patient in sight. I understand that being late caused an issue however they could have gotten started on the appointment instead of wasting time telling me how busy the day is and that the attending optician won't even have time for lunch. It is not my problem that they are not able to schedule appointments efficiently. Alex should invest more in training the staff on how to treat clients and how to ensure that the proper tone is adopted when dealing with issues. I will definitely not be returning and for other patients considering Ortho-K I would recommend Visioncare on Harley street.

My first UK eye exam. They do it differently here. Funny little glasses with individual panes…read morerather than an integrated contraption. And a less-fun color-blindness test. And no glaucoma screening. But my optometrist at Specsavers in Clapham Junction was great. And the eye exam price was incredibly competitive. The service of the rest of the staff was a bit "meh." I still haven't purchased glasses as the "up front" pricing was £90 less than the lenses my prescription requires. And that 2nd pair free offer? Yeah, doesn't include lenses. :( That and, even though I spelled it out to the gal at the register, both my first and last names were spelled wrong on my documents. Which is really ridiculous. Anyhow. I've had better. And I've had worse. I'm waiting for my trial contact lenses to arrive. Probably will go with the cheap frames I saw that I sort-of liked just to have a pair. paying nearly 4x the cost of frames to get lenses that aren't coke bottle-esque.

OK, so it's just part of a chain of opticians but the service I've received at this branch over the…read moreyears has been warm, friendly and exemplary. They have a great selection of frames and you cannot beat the value for money. I wouldn't go anywhere else for glasses.

Specsavers in Richmond is one branch of this successful chain. After shopping around for…read moreprescription sunglasses in all the spectacle stores in Richmond (there are at least 7), I decided upon getting my glasses in Specsavers, mainly due to the price and variety. The prices here are comparable to the cheapest opticians (e.g. Boots), however they have the range and designs of the more expensive places. Be wary of them adding on lots of extras (thin lenses, extra thin lenses, with anti scratch, etc) which can make the final costs more than you expect, but otherwise I had stellar service from this place (much better than the Specsavers in Victoria). Also, Boots in Richmond has cheaper eye tests.

One day I was listening to Bill Evans Jazz album, The Village Vanguard Sessions. I liked the…read moreglasses he was wearing and thought about getting something similar when I needed glasses. I did a Google search to find out a little bit more about any options of similar glasses. I was really surprised to see Black Eyewear show up making the exact set. The problem was there was no presence in the US. I didn't want to get them without seeing if they looked good on me. I found myself in London for a few days of business. I checked them out and they were perfect. I purchased them, and they were ready in three days. I picked them up and everything was just as I wanted. I couldn't be happier with the person I worked with or the glasses.

- Product selection: I'm very particular about eyewear. I own 50+ pairs of glasses in a variety of…read morecolors & styles, yet none compare to my favorite vintage cat eyes that I broke 5+ yrs ago. Since then, I've spent endless hours searching for an identical pair with precise lens/frame measurements, color & transparency as those damn cats. You can imagine my delight when I stumbled upon the huge collection of bold frames from Black Eyewear... it's like Zenni Optical in terms of selection quantity, but rather than cheap & generic styles, Black Eyewear offers unique frames of far superior quality & like 20 color options per product. It's like I died & went to eyewear heaven. - Service: I live in the US & was a bit hesitant to order non-refundable RX glasses without being able to try them on. I must have exchanged about 10 emails with customer support before I felt comfortable enough to order. Most notably was Grace who went out of her way to provide precise & additional frame measurements to help me find the perfect pair. She went the extra mile by taking side x side pics of multiple frames to compare differences in height & how natural sunlight affects color vibrancy & opaqueness. I know, super picky, right? I must have been a nightmare to deal with, but Grace & the team provided superb customer service which makes all the difference when ordering abroad. - Shipping: I received my frames within 7 business days (much faster than I expected since I live in NYC). Grace was also very helpful in providing a custom invoice, itemizing the lenses and frames so there would be no issues with reimbursement from my insurance company. - Overall experience: I don't often take time to write reviews like this, but I can honestly say this has been the best experience I've ever had with vision services, and these stylish Abbey frames are everything I could have hoped for & more!