I wanted to order something from the website and see what they offered before going in store…read morehowever the website is so hard to navigate. I can hardly find any information on products. Definitely need an update on the website.

I came to bring some gold to sell and I had already received a quote from another dealer bc gold is…read moreselling really high right now. I wanted to see what the Jewelers Bench would offer since I live in Kingwood and try to support Kingwood businesses. The female manager (?) was first a little standoffish and rude and then came back and offered 1/2 of what the other company offered. So I told her what I was offered and she said abruptly then maybe you should take it there instead and turned her back to me and walked away. I was raised in retail working at my family's retail stores and my father taught me to always treat your customers nice even if you don't agree with what they're asking. He told me that one mad customer can hurt your family business because they will tell their friends and you will lose. So a word for improvement to Jewelers Bench - always be nice to your customers no matter what!

They are very Expensive and rude! Not the same owners. I would look elsewhere. Why do I need 85…read morecharacters to say I'll never be back!

Dixon Jewelers has outstanding customer service! I have been doing business with them for several…read moreyears and will continue to do so.

Helpful, kind, easy to work with. I will be coming back, glad to find somewhere local that can help…read moreme with gifts.

In the past two years, my husband and I have bought a $9k engagement ring, a $2500 necklace/…read morependant, a $600 necklace, and 3 $350 watches from Delton Hayes. The solitaire on the engagement ring POPPED off in 6 months (they replaced it). The chain on the $2500 necklace broke within 4 months. The chain on the $600 necklace (a gift to someone else) broke within 2 months. One of the watches second hand fell off after about one year and the other two watches were bought in May of 2025. When we go in there, there is not a friendly, hello again vibe. I was irritated with my husband for buying these last two watches in May but he impulse bought another one for himself (as he was taking the one he had bought previously in since the second hand fell off) and the other as a graduation present. We went in today (2 weeks to fix it) and upon giving it to us, the lady at the counter said oh wait, this hand is broke. Another week . My husband says he definately doesn't feel like a repeat valued customer. This is it, no more Delton Hayes. Maby it's us but almost everything we have purchased there has broken within a few months to a year, that is not normal. Plus, no warm friendly vibe. True, they are conveniently located but our experiences have just been too negative. Plus we have been waiting for an appraisal on the solitaire for over 10 months. It just keeps falling through the cracks. Their jewelry is pretty though.

Marlan built me a 13 carat tennis bracelet that I am still cherishing today! Numerous repairs,…read morebeautiful rings purchased, cannot say enough great things about Keeling!

Took my engagement ring to get a prong fixed. After i picked it up I noticed that the prong that…read morethey fixed would get caught on my sweater. I asked them if the jeweler would fix it and was told no because he is retiring and he would not even take it to correct the problem. I asked for a refund and was told no. STAY AWAY

They have been great about doing the 6 month inspection and cleaning on my ring. They always let…read moreme know when stones are coming loose and if they need to keep it to fix, free of charge. The staff is always helpful, I trust them with all my jewelry.

Staff was very respectful and Melanie helped me with everything. My experience was great and I've…read morevery happy with all my purchases there.

I collect watches and needed a good place to size the bracelets on them. The staff here is very…read morefriendly and helpful. I usually have several watches to be sized and they are happy to do them while I wait. Always do a great job and have never bent one of my pins.

Amazing family owned jewelry store. Had the greatest experience, as soon as you walk in someone is…read moreready to help, with prices that you can't get anywhere else and quality and variety like no other, this place is unlike any other. Most of the pieces are custom made, with flexible designs and customizable options. The salespeople have customer service expertise with an aim to please the customer, and the owner is always there ready to help. The husband & wife duo that own and run the business are extremely helpful with selection, quality, and price, and have always been a phone call away when needing any help. Built a great relationship with them just the first time I purchased something, and all jewelry comes with a lifetime warrantee. The sales are unbeatable and the benefits are amazing. Year round free cleaning, I go in every time I'm at the mall for a quick polish, and they have a jeweler in the store that can make any repairs within the same day. Quality jewelry with a mission to please the customers and build family like clientele relationships. Don't go anywhere else!!

I've been to this location at least 3 times in the last month as I was getting engagement rings…read more.. all the stuff have always been very helpful. I could never get my ring size correct but like Lindsey (the associate that helped me today) said "Third times a charm!" I totally agree! Thank you all for you friendly staff and great customer service! I will definitely be back soon for some Christmas shopping!

I had a very disappointing experience at this store. The customer service I received from one of…read morethe employees behind the counter was unprofessional and came across as passive-aggressive throughout our interaction. I politely asked if I could see the necklaces that were on display behind the counter. Instead of showing them to me, she repeatedly pointed to a printed sheet with pictures. I explained that I wanted to see the actual necklaces on display and that I understood there might be a price difference. I even told her I was willing to pay the difference if necessary, but she still refused to let me view them. As a customer, I felt dismissed and unwelcome. The interaction left me feeling as though I was being judged, and I couldn't help but feel that I was treated differently than I should have been. Whether intentional or not, that's how the experience came across to me. I hope management takes customer service more seriously because every customer deserves to be treated with respect and given the opportunity to make an informed purchase.

Brought my watch in to get a broken crystal replaced. First off the customer service was terrible…read moreand the service took twice as long as originally quoted. After waiting two weeks to get my crystal replaced there were still shards of broken glass clearly visible inside of the watch. There are still pieces of broken glass inside the watch after being brought back twice now.

I was looking for a place where I could bring my watch for battery change. I walked to way over…read moretime expected to greet me. The type of watch I have you have to special tools to open and get into it. I picked up the watch got home and looked one of the hands at the bottom face of the watch so I called I was told that I bring it back to look at it. This women behind the counter place blame on me that I done something to this watch. How could I when I could not get into this watch to change the battery. She didn't provide any empathy for this, but every hand on the watch was in place before I hand it over to her to change the battery. She must have problem with certain type of people and feels that she can talk to you any type of way. This was my first time ever going into this little shop and the last time.

Mikes is place to go for trustworthy & prompt service. I've visited on several occasions. Always…read morefriendly & ready to help.

Amazing customer service. Brought in some old Gold and he really went above and beyond. Took time…read morewith me, no rush and this was the last week of Christmas. Ended up taking that money (even though I didn't need to and bought a nice ring. Family owned and local. Perfect combination. Great family. Thanks Mike!

I've shopped here off and on since moving to the area 9 years ago. My mom was in town, and we…read moredecided to come in and peruse. It is a beautiful store with tons to offer. The customer service is always excellent, and you can always find something, especially if you're in need of a gift for someone. Prices range from high-end items to fun finds below $20. I love the Mudpie, Brighton, Royal Standard, and fun Louisianan items (my NOLA-raised self definitely appreciates them). I bought a Louisiana-themed tea towel, and an associate offered to hold it at the register until checkout. Unfortunately, I didn't get her name, but she was so incredibly helpful. The reason I'm removing a star is because when we first entered the store, despite being greeted, we were heavily watched and followed while we browsed Tyler Candle and Mackenzie Childs products. I own several items from both companies, yet when we got in the car, my mom remarked how uncomfortable it made her feel. I absolutely agree. I realize they've probably had theft issues, especially with the close proximity to the freeway, and I know Mackenzie Childs products are a pretty penny (as well as fragile), but glaring at customers and staying within a few feet of them the entire time they're browsing products is a bit overboard. Fortunately, as we continued through the store, the micromanagement died way down. I would have been more at ease if I could have freely shopped the entry area, and my mom probably would have bought something. The customer service and vast selection are 1000% worth the four stars.

I was here yesterday and bought some pleasant wax melts and scents that were incredible. I'm not…read moresure if what happened was profiling or anything like that but I felt uncomfortable with the way me and my boyfriend were being followed around the store. I understand if maybe this place has a lot of shoplifters but I felt as if this was too much. Again, great products and I love the unique items this place has but if it wasn't for being followed to the point even my boyfriend was uncomfortable I would come back again. I almost walked out honestly without buying anything, and I kept feeling like maybe this was because of my skin color or because of our age group that we are in. Do better please.. I came to spend money not steal and would like to be treated as such.