I chose Nushoe to resole my well-loved Birkenstock Arizona sandals because I wanted to repair them…read moreinstead of buying a new pair. I dropped them off on 12/15/2025 and was told the turnaround would be 6-8 weeks. After more than two months, I received someone else's shoes instead of mine. When I called, the representative implied this kind of mix-up happens regularly, which was concerning. I returned the incorrect shoes and was told that if mine weren't found, they would send a replacement. Unfortunately, that process dragged on for weeks with repeated delays, little communication, and no urgency, even after my sandals had been missing for more than three months. When replacement sandals finally arrived on 3/25/2026, they were the wrong model (narrow width with a standard footbed instead of the wide soft footbed I had originally owned), forcing me to start the replacement process all over again. I didn't receive the correct shoes until 4/14--nearly four months after dropping off my original pair. The customer service experience was just as disappointing. Emails were never answered, and I often couldn't reach anyone by phone because the company regularly switched to voicemail well before its posted closing time. On multiple occasions I called more than an hour before closing and was either transferred to voicemail or couldn't get through at all. I was repeatedly promised updates and shipping tracking numbers that never arrived, and every step of the process required me to follow up myself. While the company ultimately made things right by sending replacement sandals, the lack of communication, repeated mistakes, and extremely slow resolution made this an incredibly frustrating experience that I can't recommend.

Attention Ugg shoe owners!…read more Considering the popularity of Ugg footwear, and the price you pay to own them, maximizing longevity of your footwear via repair might be a consideration. Especially in our current economy. Uggrenew is a company, owned by Ugg. Ugg uses NuShoe to provide Uggrenew services. If you are considering using the services of either NuShoe or Uggrenew, don't. Ugg's service provider, NuShoe, is inept at best. They take your money and deliver nothing in return. The worst part is there's no financial recourse to Ugg, Uggrenue, or NuShoes. Customer service as well as their legal counsel are either purposely non-responsive or non-existent. I recommend using a local cobbler for services as at least you'd have some leverage and recourse doing so. My wife's shoes are lost and she's out of not just the ugg boots, but the $60 in repair service charges. Ugg, Uggrenew, and NuShoes are nonresponsive to all of my attempts to contact them over the last few months to resolve. NUshoe isn't credited by the Better Business Bureau. Non responsiveness is symptomatic of a greedy, non-customer focused company. I guess they are more concerned with their profits, not Customer satisfaction.

Mi familia y yo hemos utilizado los servicios de reparación, limpieza y lustrado de calzado de…read more'Denise' durante más de 40 años. En mi opinión, no solo son los mejores de Tijuana, sino de las dos Californias. El servicio siempre ha sido atento y amable, y los precios son muy razonables. Además, Denise ya es toda una leyenda en Tijuana por ofrecer servicios de reparación de calzado tanto a tijuanenses como a sandieginos. Desde mi punto de vista, son los mejores y no hay ningún sitio en Tijuana que pueda igualarlos.

They do a good job repairing shoes however their customer service sucks! I had to wait for the…read moreattendant to finish sending a text message in order for him to acknowledge me, they were suppose to have my shoes ready by Saturday, well I stopped by on Sunday and the shoes were not ready, the attendant asked one of the employees to work on my shoes, well he had such a bad attitude it felt like he was doing me a favor.. Im probably not coming back.

Angel is absolutely amazing! I brought in a very expensive pair of boots that needed to be altered…read morebecause they didn't fit my legs properly. Not only did he cut them down and customize them perfectly, but he essentially rebuilt the boots and made them fit better than they did when they were new. His craftsmanship is outstanding, his attention to detail is incredible, and his prices are very reasonable for the quality of work he provides. I've now taken four different pairs of shoes and boots to him, and every time the results have exceeded my expectations. It's hard to find someone who truly takes pride in their work these days, and Angel definitely does. I highly recommend him to anyone needing shoe or boot repairs, alterations, or restoration work. Thank you, Angel !! I'll definitely be back!!

Absolutely phenomenal shoe repair. He does a great job with all my shoes and has even fixed some of…read moremy purses. He makes everything shine like new.!! I have been coming to him for over 15 years.