I've been a longtime client of The Honeycomb Cottage and wanted to share some feedback about my…read morerecent experiences. When the spa first opened, I was thrilled to have local alternative to driving into Atlanta. After living in McDonough for 45 years, The Honeycomb Cottage quickly became one of my favorite spots. Even after moving, I continued to visit and maintained a membership for over a year and a half. I eventually paused my membership because I had accumulated several unused credits, planning to use those up before restarting. Unfortunately, a series of frustrating experiences has made me decide not to return at all: * I once arrived for a facial and waited over 30 minutes past my appointment time. I later overheard staff discussing that the aesthetician hadn't shown up and couldn't be reached. Another team member eventually worked me in. * On another visit, my niece and I scheduled facials together. Once again, one of the aestheticians didn't show up, causing delays and confusion. * At another visit, my massage appointment was canceled shortly before my scheduled time due to the therapist having car trouble. While I understand that things happen, I was rescheduled for the following day--only to arrive and find that I wasn't on the schedule. Thankfully, a therapist happened to still be there and kindly stayed to do the massage, even though he was about to leave. * I also once scheduled a HydraFacial, only to learn upon arrival that the machine was broken. I wasn't notified in advance, which was frustrating since the spa enforces a 24-hour cancellation policy but didn't extend the same courtesy to me. This seems to be a common problem and the appointment should have never been scheduled due to it being broken. * When trying to call to make an appointment you have to call several times before getting someone to answer the phone and help. I also tried reaching out to the business about these concerns. It took several weeks of follow-up calls before I finally received a response. They seemed to not really care and make excuses for the actions of the spa taking no blame or ownership of the actions. After they finally got back to me, I was told they would give me a free service, but when I arrived, they had no record of it. Fortunately, I had the email where I was told this. I did use the credit but this was not something that magically makes their actions ok. I hope the spa will improve the client experience going forward. I loved The Honeycomb Cottage in its earlier days and would love to see it return to that standard of reliability and care. Unfortunately, based on my recent experiences, it feels as though the staff and management don't prioritize communication or accountability the way they once did.

This is a wonderful place! It has a wonderful ambience and the staff was very sweet. Renee did an…read moreamazing job on my massage. I would definitely recommend visiting this business. I hope to be able to return soon.

I was seen today by Dr. Golightly. I was seen last week elsewhere and was told I had a bulging puss…read morepocket in my ear on the verge of a rupture and given antibiotics. Even though I had been on antibiotics for almost a week, I still experienced a rupture. The office of Dr. Golightly got me in next day when I called. I too was given a hearing test even though I had just experienced a rupture and I was having a loss of hearing from it. The hearing test was determining where in my ear I was experiencing the loss of hearing. And after the test it was determined that my loss was in my middle ear. Meaning that it was from fluid built up in my middle ear and not from something potentially more permanent. I was grateful that this office took the time to find answers for me today. And not just prescribed medicine and sent me on my way!

This was such an unfortunate experience. On my second visit to his office I was administered a…read morehearing test while still experiencing an ear infection. The technician was placing a headset without protective covers on the earpieces. I removed the headset and explained my infection could be worsened by the unsanitary look of the device and I could infect another user. He returned with two single sheet paper towels which he folded and placed against my skin and the earpieces. This along with the fluid in my ears had to affect the results of the test. I then saw the doctor who after examining my ears, gave the cover he removed from the scope to his assistant who placed it in the sink which clearly indicated that it was not being disposed of and would be reused. I was unaware he re-prescribed ear drops that he had instructed me not to use because of the sensitivity and itching they had caused. After picking up the prescription and realizing it was the same medication I was previously prescribed at an urgent care facility, I called to express my concerns. In a return call from his office manager Denise, not the doctor as requested, I explained my issues to her. She informed me I could not speak to the doctor and was defensive and rude. She claimed that ear covers should have been used (the paper towels provided would seem to make that assertion false). She further explained that the scope covers were washed in a betadine solution before being reused. She was insistent the pharmacy gave me the wrong medication which was not the case as I later called the pharmacy to confirm they had filled the prescription as written with a generic version of the medication. After much back and forth Denise tersely told me to not return to Dr. Golightly, and that my records would be forwarded upon request. In all fairness, Dr. Golightly did place a call after my conversation with Denise however, I was on the phone with the pharmacy and unable to take his call. Given a heightened awareness of the importance of sanitary protocols these are unacceptable medical practices and they could improve their level of cleanliness, professionalism and standard of care. Go Elsewhere!

First time experience was great. Came in with zig zags left feeling like a new me. I have been…read moresearching for an eyebrow place for a long time. I have already scheduled my next appointment. She is 4 minutes from my office and very accessible

This was my first time ever doing anything to my lashes and let me tell you. She did an AMAZING…read morejob. I got the lash lift & tint! She made me feel super comfortable and kept a great conversation going she did not let me down 10/10 recommend. I will 100% be coming back for more of her services

Nimi's Salon is top notch. Clean. Beautiful. I had a favorite threader until this last visit. She…read moregave me a Kleenex then used the cotton ball she had wiped my brows with to stuff my nose herself before I could take care of it. Unbelievably rude. I'm done with her and Nimi's.

Ellenwood location I am extremely happy first time I ever had threading on my entire face makes me…read morefeel wonderful. Great customer service