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    Zappa's Sporting Goods

    1.0 (1 review)

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    10 years ago

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    White Bear Bait

    White Bear Bait

    1.7
    (3 reviews)
    2.0 mi

    Bad and rude customer service. Stopped into store to buy a few things. person working there was…read morerude and and was not helpful. Not coming back.

    I RECOMMEND YOU DO NOT PURCHASE A MN HUNTING LICENSE FROM WHITE BEAR BAIT AND CONVENIENCE STORE! I…read moream reluctant to bash a local small business, but as of August 26, 2020, these guys are engaged in unauthorized additional charges being added to MN DNR hunting licenses. Simply put, I was charged $38 for a $35 hunting license. After asking for a receipt, I asked the clerk why the $35 license (DNR license fee + agent fee to the store) was $38. He told me, "the DNR charges us $1 per page of the license," or something to that effect. I was dubious of his explanation, but left the store. I contacted the MN DNR, which advised me the agent fee was already included in the license fee I paid. They told me they would investigate. I returned to the store this morning and politely advised the same clerk that sold me the license that I had spoken to the DNR, confirmed the extra charge was unauthorized, and requested a refund. The clerk called the owner, and then reported back they would not refund the $3 because "the DNR charges us $1 per page" (of the license). I asked for the clerk's name, but he refused to give it to me. Okay, whatever. I just wanted it for record keeping. I don't hold him personally responsible. As I walked out, lingering at the door, I gave the business one more chance, explaining again that the store was assessing an unauthorized charge, and that this was wrong and I would follow-up on social media. Silence. Dude, you are going to fight me over an unauthorized $3 charge? I let the DNR know again and they confirmed additional charge beyond the license fee + agent fee was NOT AUTHORIZED. Needless to say, clerk did not ask me if I was okay with it before processing. So here we are . . . makes me wonder how many licenses get sold per year by these guys, multiplied by a few extra dollars. Helps their bottom line, right? I won't patronize this store again.

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    Zappa's Sporting Goods - sportgoods - Updated June 2026

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