I hate to have the FTR be a negative one, but my experience here wasn't great.
I love Zara but this store located right across from Harrods is a mess. Very disorganized and the placement of the racks doesn't make sense to me.
The staff were busy talking to each other instead of helping out customers or fixing racks and clothing. Stuff was all over the place. Shoes were on the floor, up on shelves, clothing was all mixed, mannequins were half-dressed. Big hot mess.
Maybe it was because it was during the huge New Years sale, but I've seen some pretty crazy sales in New York City (after Christmas and Black Friday, hello!!), and I've never seen a Zara that was so disheveled.
It's really too bad because I love Zara clothing and would have loved to get some good deals during the sale, but it seemed impossible with the layout.
I'll take Black Friday Zara in NYC over this Zara in London. read more