Fariena was very helpful and patient, taking the time to offer me different case options that fit…read morewell with my schedule.

Very large, poorly run agency. Choose a smaller company and get much better quality care. It's…read morewell worth the wait as All metro will accept every case, even without having appropriate staffing.

I worked as a PCA with Attentive Care for nearly two years. I genuinely enjoyed working with my…read moreclients and took pride in the care I provided. Unfortunately, the agency's leadership and structure made the experience frustrating and unsustainable. Many of the supervisors were unprofessional and lacked proper communication. For example, Supervisor Maria once suggested that I pay for a Lyft to work and have the fare deducted from my paycheck -- instead of acknowledging that no transportation support was available. That would've meant spending nearly all of my earnings just to get to work. I had already been advocating for full-time hours for months, but my requests were constantly ignored or brushed off. Despite being told at hire that benefits and full-time opportunities were available, that rarely turned out to be true. I was assigned to a client approved for 35 hours of care -- yet I was only given 25 hours while another worker was scheduled for 10. To reach 30 hours, you're expected to pick up additional clients or shifts, but those are rarely available. They claim you can get benefits, but they actively keep most staff below the threshold needed to qualify. Another major issue is lack of transparency. In the beginning, I was told by a supervisor that mileage reimbursement wasn't offered. After over a year of transporting clients and running errands for them, I found out from a different supervisor that mileage reimbursement actually is available -- something I could have been compensated for the entire time. On top of this, I was constantly contacted about completing in-services -- which I always did -- but was treated like I was incompetent or forgetful, even after showing proof of completion. I also called ahead to report that I forgot to clock out one day so my pay wouldn't be delayed, only to be questioned about it a week later, as if I hadn't already explained. They expect workers to operate with complete professionalism, but don't extend the same courtesy back. Growth is nearly impossible here, and you're left feeling undervalued no matter how well you perform. If you're looking for a part-time job and aren't relying on benefits or full-time hours, this might be a fit. But if you're hoping for advancement, consistency, or fair treatment, I would proceed with caution. Even my cousin, who worked over 40 hours a week, never received benefits -- and she had to rush to clock out to avoid unpaid overtime because the agency wouldn't compensate beyond a certain cap. There are some great people here, and I wish them well, but the structure and leadership need serious improvement if they want to retain hardworking, capable caregivers.

Attentive care offers a great and informative training program! I learned so much about the…read morerequirements of being a PCA, and now I can use my certification in my work and personal life.

We can to this agency after using a different one and wow, they have been awesome. We have never…read morehad a day without coverage. Even when they are not scheduled to provide care, they have been able to provide us coverage as needed. Dealing with James, Laurie and Stacy has been so easy. The providers that have come to the house have been great!

Amazing bunch of people that have managed my loved one's care for over a decade. In all…read moreseriousness, some people want million dollar care on a penny budget. The fact is Accucare does an amazing job a screening their workers while managing to the best of their ability, the lower reimbursements they are getting year over year. We have had stable and reliable help for years and when there was a problem it was quickly fixed. Finding the right fit for your home and loved one is a process and the team at Accucare are there to do there part.

It's important to recognize a local business when a job is well done and AccuCare provided me with…read morehelp when I needed it most. My family retained a home health aide through AccuCare for my elderly mother and it was smooth sailing from day one. Initially, not knowing what we actually required, the office staff met with us and thoroughly explained what they could do to help - they set up a schedule and we discussed the services that would help us most. If I had questions concerning medical care or even my Mom's insurance, I simply called the office and there was always someone on hand to provide an answer. Most importantly, my Mother was comfortable and well cared for. "Our" aide was trustworthy, friendly and competent. She was willing to go the extra mile to make sure that Mom was happy. She was a gem. Thanks AccuCare, for all of your good work, you're top notch.

I hired this company for several weeks following an operation. TWO of its employees including…read moreShanell stole money and/or personal property from me. Obviously this company does not adequately vet their employees. When reported, the management expressed no concern and believed I was in error. Kevin's response is surprising. The phone wasn't even the issue. What about the property and money that was stolen? My biggest concern is how many elderly clients would not be able to figure out what was happening? The lack of concern and dismissal from the agency owner is very concerning.

Do not trust this company with your loved ones, or in your home. Multiple employees stole from my…read morehome during the time I hired them. One employee stole personal items, and another stole money from my purse. When I brought this to the management's attention, they showed zero concern, took no responsibility, and accused me of being mistaken. STEER CLEAR. Edited to add: I do not have the wrong location. I hired in this location for service at my father's house.

I have never felt so comforted in a crisis as I did when Helen Hogan walked in. My mother almost…read morelost her life on 8/15 and spent a week in intensive care. This was earth shattering for me and the beginning of a whole new way of life. Helen bounced in the door and a breath of fresh air came in with her. Helen took the time to get me familiar with everything I needed to know. She not only made sure my mother was informed but spoke to me and made me comfortable with every single aspect of this new endeavor. Thanks to her, I'm no longer afraid of this life shift and know I have a group of people who truly care. I was also amazingly impressed by Adrienne and her dedication to making sure my mother got the right care. This girl is literally the health insurance slayer! She went far and beyond out of her way to make things happen. I have never had to use VNS but I would recommend this group to anyone who wants compassionate and comprehensive skilled nursing services. Not only do they do all the medical necessities but the compassion they give is AMAZING.

Had a great experience with the nurse, physical therapist and occupational therapist sent to our…read morehome to provide short term care for my elderly mother. Will definitely call them if in home is needed again. I didn't have many dealings with administration other than the initial set up of services and had no issues.

Amazing group of people helping bring the best quality of life to every client and family they work…read morewith. Reliable ,compassionate,and the coordinator helps throughout all aspects from insurance issues to cpap program,to prsonal care aids to help in all aspects of clients person care,companionship, cooking and lots more. You'd be lucky to have any of caregivers take care of your family.

Upstate Care Coordination worked with my family when my father needed 24/7 care. The care we…read morereceived from Val, the owner, and the aides that took care of our father was exceptional. Val went above and beyond to always make sure our father had the best possible care. The aides were kind and caring with our father and his family. We always felt we were in very capable hands with Val and her staff. We had need for very recent last minute care. One phone call to Care Coordination and we immediately had someone to take care of another loved one. Thank you, Val, and your staff for taking such good care of us and helping us through very stressful situations.