I went here once based upon a recommendation, and they did a great job. I normally hand-wash my car, but I thought I had found my new car wash! Then the person who recommended this place went back to them and paid extra for the tire and rim service. An employee sprayed the tire and rim cleaner all over the front end and splattered it onto the hood and side panels of his vintage-era truck, which stripped the hand wax job that my friend had recently applied and left the paint splotchy and dull. After my friend saw what had happened to the paint job, he went back and was told he would have to call the manager, which he did. The manager didn't respond to several phone messages for approximately two weeks. When he finally responded, my friend emailed photos to him and asked to have the paint on his truck buffed out, and the manager said that the damage wasn't the car wash employee's fault.
I then called the manager and identified myself and told him politely that he had just lost two customers, and that my friend and I both were referring all our friends and family members to a different car wash based on how he handled the situation with my friend's vehicle. My friend was simply asking for the manager to take responsibility for his employee and to have his truck buffed out. The first thing the manager did was to begin laughing, after which he told me that our phone call was being recorded.
I said, "Okay," and proceeded to tell him politely that I had worked in the business professions for 45 years, that I felt his handling of the situation was inappropriate, and that he could have retained us as customers by changing his attitude and making the situation right.
He continued laughing and told me 1) that he looked at the PHOTOS of my friend's truck (when I asked him if he inspected the truck itself, he said that he didn't); 2) that my friend was lying about when and where the damage to his truck occurred; 3) that he went to the car wash (which he did--days or weeks afterwards) and inspected the equipment and found nothing wrong with it; and 4) that the tire and rim cleaner that was used on my friend's truck is used at all of his "numerous" car washes, and it is meant to be used on a car's painted areas. (I looked up the owner's State of Michigan records; they have one car wash in Farmington as well as a registered address in Plymouth.) The manager then hung up on me.
The majority of my career was spent in the legal profession at a major automotive company. I know that tire and rim cleaner--specifically the heavy duty formulas used by car wash companies--is not intended to be sprayed on a car's painted surfaces, especially when those surfaces are hot. I also know that auto experts will agree that it's manufactured specifically for steel, aluminum, and chrome, and that car washes use a heavy duty version of the chemical.
If you care about your car and want to deal with professionals who will not demean you but who will treat you and your property with respect, don't patronize this business. read more
