Aftermath. See photo. Dirty window with soap streaks. And that's with forty percent tip. Yikes!

"earth to Novi come in Novi" aka very large retirement home... If you tip these guys ur car gets really clean. No tip brings ahh issues as explained in previous posts read more

Hello! This is out of character for me, but an employee with your company spoke to me so rudely I feel like I have to say something. I tried to call the number on their website but it says there is no voicemail set up. Anyways, on Friday, August 7th I decided to use this car wash. I hadn't been in a while because I lost my wiper blade on the way home after my last visit so I was leery. I was willing to give it another chance. As I pulled up to the building (still parked outside) an employee began to point at his mask several times. I didn't know what he was doing so I shrugged & rolled down my window. He approached & said I needed to have a mask on. I said I'm sorry I have a medical condition which prevents me from being able to tolerate masks. He became visibly upset & said "listen lady, you're not special. I don't care what your beliefs are you have to wear a mask." I said this has nothing to do with my beliefs. I cannot medically wear a mask. He repeated that I'm not special. So rude. He said to put a mask on. I informed him I don't have a mask. He got frustrated and told me to roll up my window most of the way. He took my "contaminated" money just fine but continued to put me down. I defended myself & told him he was VERY rude. By this time there was a line of cars behind me & I couldn't leave. He said "are you going to get your car washed or not?" I said "I guess I have too!" He flipped my mirrors down but did not use the large brush on the back of my car that I'd seen him use on the cars in front of me. When I got home the back of my car was completely dirty. I hand washed it myself. I would love to use this company again in the future but this tarnishes their reputation for sure. The employee was there Friday August 7th around 3:35. He has brown curly hair & I think he had glasses. Not 100% sure. His boss needs to speak to this young man about manners at work. I fully understand the mask policy & he was doing his job but his unprofessionalism was at a level I've rarely encountered in my life! My only issue was how completely rude he was. What he said about me not being special was unnecessary. Before I went into the wash I informed him that I AM special. We all are! Sent from my Verizon, Samsung Galaxy smartphone read more

Original Two Dollar Soft Cloth Car Wash - Their reviews which I wish I'd read before going - Car Wash Near Me - Novi, Michigan

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Car washes are not perfect. Sometimes there's dirt left and you need to bring the car back through. WELL, yesterday (5/18/19) had to do just that and the "lead" screamed cussed and yelled at my son when this place didn't get the job done. WILL NEVER GO HERE AGAIN! read more

Update: pretty sure it just depends on the staff. Literally going through the car wash now and the guy complained about my service dog who was in the backseat? And was very forcibly asking if I had cash... he asked 3 times (I'd already said no so no I don't have any?) anyway... this ruined anything from my prior experience. And I will absolutely not be back for anything else. Staff can make or break a business sorry to say there was a long line of people who likely all received the same poor customer service I did. Also, he should be updated on how to act around service animals instead of telling me about his newest tetanus shot. Prior: I went here for the first time ever today- the people were really nice and working super hard... it's a great price and I think it means a lot that these people are scrubbing down cars when it's 32 degrees and there's snow on the ground but they're still smiling And helpful. read more

Lol read all the reviews, even as far back as 11 years ago.. yikes. Do yourself a favor and don't go here! First of all, it's not $2, it's $6. Second, I paid $11 and left with a soapy car. And third, to the short chubby guy with the black beanie on who was working on January 8, 2022, around 3:30, this is the girl with the license plate that said pray for us. You might want to consider telling customers when to put their car into neutral and let them know if they are lined up onto the tracks before going out of your way to shout and insult their intelligence and use their cute license plate idea as a way to back it up. Yelling to your coworker about how someone needs to pray for me as I'm moving into the car wash and the line of customers coming in behind me. If I could hear you over the soap being blasted at my car and the sponge things swiping it, everyone else could hear you too. Not cute, not funny, and totally unprofessional. Will not be back and I hope your manager sees this and can pinpoint who you are. And if you are the manager, yeah I'll be praying for you and your business cause look at your reviews already and not only is the customer service terrible but so was the highest price car wash you had to offer. Best of luck. Get it together bud. Never once have I been to a car wash where they didn't tell me when I was good on the tracks and when to put my car into neutral, so that was annoying, being mocked for it by the dude giving me the crappy car wash yeah topped it off. Oh and then I had to get out to unfold my mirrors and fell on the ice in the front, which I'm sure they'll love reading. So yeah solid experience. 0 stars if I could. Thanks. read more

Very bad car wash, spent $9 for a car wash and tire cleaner. The rims didn't even get cleaned. Best to wash it yourself! read more

Original Two Dollar Soft Cloth Car Wash - Rims right after the wash? - Car Wash Near Me - Novi, Michigan

As I was going thru the wash, the worker soaked the inside of the car on the pre-wash (failed to see the window was open). Joe, the so-called manager, cursed at me and started dropping f-bombs and other insults directed at me, while two of my little girls looked on . . . . Joe refused to give me his last name orthe name of his manager (or any apology). He started further insults and threats at which point I had to call 911. The officers that arrived indicated that this is not the first time they had been called to the location. I recommend not going to this wash. read more

Just had my car washed there and they didn't even clean the bird poop on the side of the car or the back window never will go back to them do not like them I do see why it's a "two dollar " car wash read more

They are very friendly and good, but i was looking for underbody wash. one dollar for hand towel. 3.99, 5, 7.99 options. there is 11 options. Hope someone takes the menu. read more

Absolutely Rude Employees! First time I user and will never use again. Not sure how this car wash stays in business. Hence, why the place had no line on beautiful day! read more

Not a great experience. Employees lack attention to detail or concern for cleaning your vehicle. Air dryer system drags on your paint and barely drys anything. You have to tip for them to dry your vehicle by hand. Today he asked for the tip wiped the left side of my vehicle and stopped. I had to park and push my side mirrors back myself. Literally a joke. Don't go here! read more

Do Not Use this car wash unless you want the operator to yell at the car behind you to move up to the point that they hit your bumper. I have a brand new car and now I have a small dent in my rear bumper. The operator was yelling so much at me that I almost hit the person in front of me. I think it is their responsibility to make sure the cars are far enough apart to not hit the cars! Then the manager proceeded to yell at me that it's not their fault and that the owner pressures them to get as many cars as close as possible. No apology that they will ensure that this will not happen again. No way I'm going back to get my car damaged! Needless to say I will NEVER go back there and I'm going to tell as many people as possible about this. read more

I never write reviews but this deserves it. My car is still dirty after paying seven dollars for the higher car wash and the vacuum that I used could barely suck up paper. The two gentlemen that were working were there and that's about it. I know the guy at the end saw the bird shit still on my windshield. read more

Original Two Dollar Soft Cloth Car Wash - Car Wash Near Me - Novi, Michigan

Had a bit of a miscommunication with the operator and got snapped at. It was definitely an uncomfortable situation. I even apologized for not understanding him and he took my card, mumbled something under his breath, and walked away to complete my payment. Definitely wasn't something to get snippy over. read more

Friendly and professional staff. Got us in and out quickly. Didn't mock us for asking dumb questions. Will return when I'm in the area.

If I could give a negative review, I would. This place absolutely sucks. Read the reviews, don't go here. They're rude and hateful. If you're lucky, the owner will start harassing you on Yelp like he has been me and commenting on everything I've ever been to. If you do and decide to go here and review it, you'll get a very explicit message from the owner posing as a Yelper (with 1 review, albeit) bitching you out and calling you every name in the book and calling you stupid for getting a car wash in this weather.. I give this place til spring until it goes out of business. Fact is, they upcharged me to a 8 dollar carwash. Their sign said at the time "2.50" for a basic, all I asked was that they sprayed my tires with the water wand. That never happened. Then, I was haggled for an extra dollar for a shitty towel dry at the end and they smeared a dirty, greasy towel over my windshield. It looked as if someone dried my windshield with a piece of salami-bologna. What is that old saying called? Buyer beware? Yes, beware. You're better off driving around with salt all over your car. I'm looking forward to your next message, Jason! Keep 'em coming! I'll keep forwarding them to Yelp customer service, ya dickbag. read more

If I could give this pace less stars ----. The employees are basically rude. I've put up with it in the past, but this time an employee damaged my truck by "smashing" the drivers side mirror into my pick up (f150). It basically destroyed the mirror. When I came back to complain about it, they acted like it was my fault. No! it was not the equipment, it was their people that did it. Total denial on their part. read more

OMG!!! The WORST unfriendly car wash place... Horrible customer service. Especially the Bald Guy

Usually I find this car wash sufficient. However when going there today I had a terrible experience and will likely not be back because of it. The young man working the wash mumbled as I was pulling in and did not make it clear that the car needed to be in neutral. Mind you I was barely in and was not expecting to be told this so quickly. As soon as I realized what he said I did it; however he proceeded to scream at me and act as if I was wrong because he wasn't clear in his directions. Mind you he was half paying attention and was rude in the first place. I understand jobs can be stressful but there is no reason to mistreat customers. I will not be returning to this car wash based on very poor customer service. read more

Apparently inflation struck this place and it's no longer a $2 wash, it's $3.99--and they want to upsell you. Worst car wash I've ever been to. Handed the man a credit card and he asked if I had cash. WTH? Big sign at entrance says they accept credit cards. One star is too good for this place. Should rename the place to Go Someplace Where They Clean Cars, because no matter which wash you buy, your car is still not clean. Epic fail! Never again. read more

This is the worst car wash ever!!! They are lazy and don't watch what they are doing; they don't direct you in properly so your tire rubs or falls into the track; they don't space the cars enough the car behind me hit me and don't bother with the towel dry the dry person doesn't have enough time to do it properly. I have been going there for 2 years hoping it would get better because it is convenient ....it just got worse and worse. If you go there good luck....do yourse a favor and don't go there....Zax car wash is only 2 miles up Grand Riverl!!!! read more

Horrible car wash. Price was $3.50, then they jacked it up to $3.99 PLUS $1 for trucks/vans. Why? Who knows. Same amount of water, same amount of soap. Maybe they are charging more for the larger surface area so that the wash can scratch the shit out of it. Be prepared to see nice deep scratches down BOTH sides of your vehicle. read more

Beware! The people working here will rip you off by short changing you. Give them $20... get only $5 back instead of $15. Do not frequent this car wash unless you have exact change! The car wash itself is nothing special. Other more honest car washes with excellent service nearby. read more

ZERO STARS - I mean 0. Tried 2 vacs, looked like they've all been there for years and years. Neither one worked, 2nd one kept my money without turning on. Went to get a refund and thought the female employee was going to freak out because I was walking into "their area". Well how in the damn hell can I get my refund? Geez. I got my coins backed and zoomed out as fast as I could. What a dump. I mean a literal dump. I didn't look at the reviews until now. Ok, now I see why. Shame Novi as busy as it is has no reputable car washes. Avoid this place. read more

I like this car wash. It is quick and relatively inexpensive. I didn't have any problems with the employees like the other reviewer did, so maybe they hired some new people. Either way, you definitely want to pay a dollar more for the hand dry. Another tip is to try not to go at rush hour because the location of this car wash makes it really difficult to get out of the parking lot with your shiny clean car. read more

Got a car wash here despite the bad reviews and probably would have been better off without it. The car wash was cheap ($5 for car wash tire and rim cleaning), but the back of the car was still quite dirty at the top. I was disappointed with the quality of the wash and probably find another spot next time. read more

Got a lot of scratches on my car. Do not wash your car at this place, and terrible employee!

Worst service at a business I have ever received. I was misled as to what was offered in the car wash, and when I asked a question, I was yelled at and lectured by an employee. When I said I needed to leave so I could make a funeral on time, he continued to lecture. I will never go back here ever again. read more

I was just there this afternoon, 12/7/18. The money gatherer was informative and helpful. The person who was supposed to guide me in just kept yelling, "Pull up!" Halfway through the wash I heard a loud noise and felt a jerk, then another noise and jerk. I hadn't touched anything, so it wasn't my error! The dryers were looking at my car--they were very polite as I handed them a tip. When I got home I looked at my car and both driver's side wheels were messed up! Hunks out of them! They WERE nice wheels! Now what?!? read more

Rude! Rude! Rude! Terrible Service. I left this place feeling swindled. I got attitutde going in and attitude going out and the $1.00 charge on the towel dry you didn't ask for, didn't want and didn't see any signs about was total Sh*t. Either put a tip jar out or ask people before you do the work! The people there don't care about their customers, and they don't care about their cars. Customers are just wasting their time. Don't bother going here. Pick any other car wash in the area and you'll be doing better. I've never felt so angry after leaving a place of business...and I'm usually a very nice, passive person who wishes no harm on anyone, but I've never felt so played or disrespected. Honestly, don't waste your time here. Yelp...can we give negative stars? read more

Not good. Car still soapy afterwards and dryer is not good. Staff not really friendly. Not worth the money

This is officially the world's worst car wash. They want you to put the car in neutral to go through their automatic machine--it's not a handwash, whatever they say--but don't tell you this anywhere. This isn't the usual procedure for going through an automatic. So the trashy, tattooed attendants shout imprecations at you instead. I opened my window to shout back and one of them made a special point of slopping water in my car and all over my coat. Same procedure at the end: they don't tell you when to put the car back in drive. Somehow, you should be able to see the conveyor belt under the car and just know. Then they act like it's your fault when you don't. No signs, no lights, nothing. All I can say is that you get what you pay for. I'd drive miles out of my way to avoid this place. read more

TERRIBLE FROM THE CAR WASH SIDE AND THE CUSTOMER SERVICE SIDE!!!! This place caused small, fine scratches down both sides of my car. I went back to talk with the manager and he told me that the scratches were not from his car wash, they were from rocks while driving on the highway/road?!?! He was very rude and stood his ground that there is no way this happen from his car wash. I got frustrated and asked for the owner's number to talk to. He refused to give me the info. I told him I wasn't leaving until I got the owner's number so he called the cops on me. The cops showed up and I explained my story to them and wanted a number. As I was talking to the cops, the manager totally changed his attitude to a pleasant one and asked if I wanted to file a incident report. I said ABSOLUTELY, I wish this was offered when I first pulled up and it probably wouldn't of escalated to this. In front of the cops he said, I did offer you this you DECLINED it. I gave them my info and still never got a phone number and of course never heard from the owner. This is a really poor business and hopefully someone will read all these negative comments before spending their money at this business. Moral of the story is: if you value your car and its appearance, don't take it to this place even if it's a little bit cheaper. They don't take ownership for a mistake their business could make and they will totally try to turn the blame back on to the customer. read more

Worst car wash ever!! They almost broke my mirrors off! News flash...new cars have automatic mirrors and don't need you slamming them!! The towel dry at the end is not worth a penny! I rarely post anything but this place deserves zero stars! I wrote this review to hopefully save others! read more

The bald guy is terrible!!Stay away from him!! He is awfully mean. I didn't know you were supposed to pay in cash and gave him my credit card instead only to be incessantly mocked by him for not giving him hard cash!!!.This was my first ever car wash in here and it was a traumatic experience.. read more

Had 3 car- accident in Dec. 2010, we were given accident reports to fill out and we were told by Manager Rob that Corporate Headquarters would pay our deductibles. After multiper phone calls and excuses, today he said they would not pay. He said get a "lawyer". Refused to give me his supervisors name and then stated "you should have honked your horn when it happened". I was then contacted by Roger (Rog/Rob get it?) He said he is Robs' boss and this a no-fault state and they would not pay, duh! Has been his boss for 9 years, evidently he never sent Rob or himself to a class on customer service. Informed me I could not get the owners name, that he was paid to take of things. I will be going to Novi City Hall to obtain the owners name, which is public record. I will be contacting the news stations for help in this matter. Please DO NOT USE this car wash..- read more

First of all its marketed as the 3.99 car wash it hasnt been 2 dollars in years. And out of business? HA! Busiest car wash in michigan. With 25 locations? People get a life. Its just a car wash. read more

Paid $4 and the back end of my car was still dirty at the end! Terrible car wash and change machine was broken, too!

If I could give it less than 1 star I would! Avoid this car wash and go to the next closest one! I'm sure you'll have a better experience there than here. Other than the guy who dried my car off, the rest of the staff is unprofessional and rude to customers! Guy who was at the beginning in my experience (bald head, Italian guy) told me I was lying by saying I put $1 in the machine for armour all wipes. It's a $1. I told him I wanted him to know so that it another customer complains that the machine took their money that the car wash would at least have a heads up. He told me how much he thought I was lying and began being completely rude. When I asked to speak with a manager or the owner, was told there wasn't a manager or an owner available (I'll come back to this sentence later). When I asked the guy for his name, he replied, "Don't worry about it. Just roll your window up and put it in neutral." At the end of the wash, another guy who offered to dry my car off was nice and professional. I explained to him what happened so other customers wouldn't experience what I did, and he told me that the guy in the beginning was the manager! If managers act that way, their employees will as well! Leads me to believe that the other reviews from here are pretty spot on about the staff, then! I live close to this car wash but I will NEVER go back here and will advise my neighbors to avoid it as well! read more