Service was friendly and the store was clean. There were many items to choose from on the menu. Chicken strips were good and fresh. The first few cheese bites were ok, but when they began to cool off, they became hard to eat. My two egg rolls were tasteless, and too dark on the outside, and raw inside. My mistake for ordering them. Didn't complain or ask for exchange to anything else. I really didn't feel like having that huge Texas toast, or more bad carbs. The dining room was well lit and had nice simple atmosphere because it had a lot of windows. Birthday flavor milkshake was way too sweet for me. After we left, I ordered that fom the drive through. Luckily the shakes were 50% on this day. My friend loved her meal and said that the coleslaw was good. The prices are probably comparable to any other fast food. Good location! However, Zaxby's is not my first choice in the future. read more

See all

Alright, drive thru was a bit slow, box was open inside the bag they handed me so a chicken finger fell out. It's the new Zaxby's design so the vibe isn't as good as it could be. Ordered large fries, this is all I got. WTF? read more

Zaxbys - Sweet Asian Glaze Chicken Finger Plate 6ct. + Large Fries (xtra seasoning) and double Texas Toast - Fast Food Near Me - Acworth, Georgia

Gotta say I was here 3weeks ago same time frame,, what a difference people were working they were cleaning tables the whole time I was here cleaning the floor cleaning around the soda machine. I mean, they were cleaning everywhere last time , this place was a pig stop way to go management way to step it up. read more

On December 31st at approximately 6:00 p.m., I arrived at the Zaxby's drive‑thru and noticed several cars ahead of me. By the time I reached the speaker, there were at least a dozen vehicles lined up behind me. I waited several minutes without being acknowledged and attempted to get someone's attention by saying "Hello" multiple times, but received no response. I then drove up to the window, where an employee opened it. I mentioned that the speaker might not be working, and she replied, "Yeah, we closed at 6 p.m. today because it's New Year's Eve and we're trying to get out of here." I pointed out that there was a long line of customers still waiting to place orders, and she simply stated that she had been telling people they were closed. This is the second time I've experienced this issue at this location, and it is extremely frustrating. Clear communication and proper signage are basic expectations. This location needs to do better with notifying customers of their hours!!! read more

Traveling and wanted a quick stop with good fast food. Known for their fried chicken Food 4/5 Service 4/5 Facility -clean Location -near Acworth exit & Next to charging station Hours -drive thru open late read more

Whenever my workplace orders via DoorDash, we are always missing someone's meal, the fries are always bland, we never have enough sauces or no sauces at all, and they never follow the preferences on the order. One time, it's fine; people make mistakes, but multiple times, there are clearly some issues with the staff and their effort... Please do better. read more

Food was old, toast was stale. The chicken wings also don't seem cooked properly. Don't order from this location.

I had to create an account on yelp just so I could leave a review. This location is absolutely terrible any time after 3:00 PM. I came about an hour before close and it took them five minutes to take my order at the drive through. When I moved up to the drive through window I was met by a Jordan M. This individual seemed like they REALLY did not want to be there. I paid and they basically threw my card at me while yelling at another co-worker. They then turned to me and said "I'm going to have you pull up, thanks." In a very demeaning manner. They then proceeded to slam the drive through window in my face before I could ask where they wanted me to pull to. After I pulled up further and parked it took them ANOTHER five minutes before I got my food. Needless to say this isn't my first trip here and every time something is unsatisfactory. For the food aspect of the trip there is absolutely no reason the chicken should be soggy and cold. I understand you close in an hour but standard upkeep should be a normal thing. Half of the time they forget to give me my sauce and I have to go inside to get it. The bread was absolutely terrible, it was stale and tasted like it had been sitting out ALL night. The ambiance was not something I can review. It was pretty gloomy especially with the rude individual that took my payment and brought out my food. I seriously think that this location needs to re-evaluate current employees and or perform corrective actions. I will not be coming back again. read more

Dirtiest restaurant . Slow service. Obviously bad management. Should have a zero stat option. read more

Zaxbys - Not one clean table. - Fast Food Near Me - Acworth, Georgia

See all

They turned off their headsets at 10 and watched the line pack up and took none of our orders. I watched them sit at the window while their headsets blinked and they kept talking. The reviews were already bad anyways, I don't know why I trusted to eat here. Needs improvement! read more

Very nice experience. very tasty food. definitely will come again soon. I came with my family but next time i will bring my friends.

Idiots. Ordered door dash paid for two orders of cheddar bites and received none. Did you do this on purpose??? If you didn't your employees are so inept that they are screwing over your customers. Where is the manager? Why can't you people just look at the damn receipt and count there's only 5 things going into the damn bag! Do not eat here, they are bozos and will mess up your order and basically steal from you. Zaxbys you should be ashamed of yourselves. I am so tired of crappy service, it's bad enough you raised your prices now you overcharge and screw your customers over. read more

I had no problems at this Zaxbys location. I ordered their new Zax Snack for two promotion, and really enjoyed it. It was the perfect amount of food for me and my friend. Because of COVID, they have drive thru only, and all employees wore masks. Overall, I loved my experience here and would recommend it. read more

Zaxbys - Zax Snack for Two - Fast Food Near Me - Acworth, Georgia

I picked up a drive-through salad that should've had fried chicken on it and there was no chicken on it. Then when I called and I was told I could come back and get a remake, but it doesn't change the fact that they didn't put the chicken on in the first place. Then when I was talking to the employee, they hung up on me. The worst customer service I have ever seen.. read more

We ordered two "blue salads" that were supposed to be "made fresh when you order" according to their commercials and signage. I'm going to try to post a picture of a piece of lettuce from the salad but here's a description in case it doesn't come out well. It's transparent with maybe a blue tint to it. Mmm, I wonder if that's why it's a blue salad. I ate a similar piece before I realized how bad and OLD it was. Hopefully, won't need my stomach pumped. read more

Zaxbys - VERY old piece of lettuce. - Fast Food Near Me - Acworth, Georgia

I ordered ahead for curbside pickup and the wait time was 13 mins. Which was fine because it took about 8 mins to get there, when I got there I parked and checked in. It was about 10 mins before I was wondering where my food was, another 10 mins or so went by and a friend went in to check and our order was sitting on the counter ready, for who knows how long, the line was long so I had wait to tell them that was my order even though they were supposed to bring it out to me. They forgot one of my drinks, my fries were COLD, and the fried pickles was something else... I ordered 2 batches and one was hard as a chip and the other batch was fine, you can clearly see the difference in the photo... was dissatisfied with my food :( read more

Zaxbys - Fried Pickles - Fast Food Near Me - Acworth, Georgia

See all

I can't believe this. I am starving and I go and open up my salad and a roach crawls out. My wife is so upset that she made me toss our new bed sheets out because she doesn't want to see them anymore. I'm very disappointed because we used to always eat here. Won't be going back again. I'm only righting this because I feel like someone needs to see this. Very unsatisfied customer. read more

Zaxbys - The roach is circled in blue. - Fast Food Near Me - Acworth, Georgia

At the drive through, I requested the order of cheese nuggets missing from a previous order. A hostile inquiry - do I have my receipt? Yes. Drive around. After surrendering the receipt, my order was delivered by a middle schooler with stink eye and a stern warning to phone first next time. Rude much? I told her to get my order correct next time. Memories like this linger long after the mediocre food quality. read more

I'm an out of towner with no prior experience to Zaxby's and I honestly have to say I loved it! The whole family really liked it -- and that's really rare! A local told us we had to try a zaxbys and I was scared after reading all these reviews, but I approached it with an open mind and LOVED it! First thing I noticed is you get a ton of food for your money. The price was comparable to a McDonalds value meal, but I got 6 chicken tenders, coleslaw, Texas toast, and onion rings. Everything was seasoned well. I'm a huge fan on these onion rings and I'm probably addicted now. Kids meals come with a side and a giant goldfish cookie. My kids said it was "better than Chick-fil-A," which was shocking. Employees were friendly and answered all of our stupid out of towner questions without hesitation. Location was convenient. No complaints. read more

So this establishment has gone down hill tremendously. Too bad this is the closest one. First off, the staff is always just standing around and cutting up. Second, they usually leave something out of your order. Make sure you check before driving off. And most recently, the three salads we ordered were frozen. Even the chicken was cold. When was this salad prepare, the night before and thrown in the freezer? We couldn't even finish them. We also had to remind them about the cheese bites we ordered, and they left out the salad dressings. Who is being accountable for their quality assurance? This will be the last time we order from them for a long time. read more

I like Zaxby's and so does my wife we were coming back from Tennessee My Wife said she was craving Zaxby's so we stopped in here. She got a house salad which she said was very good and I got the Kickin chicken sandwich. Wow, you couldn't see to chicken for drowning in all the sauce. Don't get me wrong it was good but it was extremely messy and hard to eat. (See Picture) The restaurant was clean and the staff was friendly the bathrooms were very clean also . The restaurant is kind of hidden behind the waffle house so you have to search for it when you get off the interstate we passed it and had to turn around.. read more

Service is a joke, their employees are so rude it's ridiculous. Was missing our sauces and asked for 2 that it was supposed to come with and the girl says 50 cents, I said no I'm missing the sauce. Then got home and there was no sauce in our other order. They want to charge 25 cents a sauce but then they won't even give you what is supposed to come with your meal. This has happened multiple times with employees and managers being totally rude. We won't be back! read more

Terrible restaurant. I always use DD and this Zaxby's has ALWAYS messed up my order. The tender quality is subpar. You expect a tender and get "nuggets". They never supply the sauces you actually pay for. A few times I have gotten a different order all together. The bread is either burned or raw. I ordered salads a few times and they have been frozen in the middle. This restaurant is definitely one to NOT order from. They always forget your condiments as well. How hard is it to check the damn receipt and make sure there are napkins and flatware. I have tried on many numerous occasions to give this Zaxby's a chance. They have failed every time. Lesson learned finally, this Zaxby's is crap. read more

Ya know, this was my first time ever eating at a Zaxby's, and I am a fan! We dined in and ordered Zalads: Blackened Blue, and Cobb with grilled chicken, and they were delicious! The Blackened Blue had a generous portion of warm chicken atop very fresh lettuce, tomato, crumbled blue cheese. I also loved the two slices of soft, buttery bread that, I have decided, are a much better salad accompaniment than croutons. Best fast food salad I have ever eaten, for sure. read more

First I tried to order uber eats but the prices were much higher so;I attempted to use the app to order, but there was an issue. Not sure if it was a user issue. I wanted the wings & things but you could only order buffalo. So i had to travel to the store and git the flavors i desireded. Everything was good the order was correct and the staff was nice. read more

Worst service ever. We purchased three meals and had to argue with the drive thru attendants to receive fries. See the recipe we paid for fries. read more

Zaxbys - Recipe that shows we paid for fries. - Fast Food Near Me - Acworth, Georgia

My husband ordered in the drive thru. Not a single word was said to him upon paying or getting our food. Not one word. Not a how are you today.... Nothing. He got home and realized they made my salad wrong (gave us fried instead of grilled chicken). He took it back, went through the drive thru again and just said hey I ordered grilled, can you swap it out. AGAIN NOT ONE WORD WAS SAID TO HIM. No apologizes. No I'll get that fixed. Nothing. This is not the first time our order has been wrong. It's also the worlds slowest service. For people wanting $15, you'd think they'd give better service in order to prove they deserve $15 an hour. read more

I am a big fan of Zaxby's and I go to the Acworth location because it is so close to my work, but I will now drive farther to a different location. this Zaxby's is the worst for service. they are slow to take orders and even slower to get the food out. My last visit I waited 40 min then asked for my money back. there were still 7 people in front of me waiting for food. I don't plan to go back to the Acworth location and if you only have an hour for lunch you might consider some place else. read more

This place can't do anything right. You will sit in line forever to get cold food or better yet burned food. I just ordered two orders of the cheddar bites. After sitting in line for more than 20 minutes (with only 4 cars in line) I pull away with my order to find it is cold, half of them are burned and too hard to eat, and instead of marinara sauce they gave me ranch!!! I will not be back. It will be worth my time to drive to one farther away. read more

Terrible service, line took forever and still got cold/stale food. Threw half of it away, received barely any fries, and look how I received the boneless wings in my Wings N Things. Don't eat or go here, practically the whole staff looks like they hate their life. read more

Had car issues so had to Ubereats for first time. Got a simple combo with 2 extra sauces. Order showed up with wrong wing flavor, cardboard bread, and no extra sauces. Same stuff happens when you go through their drive through. How you gonna charge extra for sauces and still mess it up. Just keep driving to the next closest location if you need zaxbys read more

Waited forever which was whatever because I understand they're short staffed but the staff they do have have the worst attitudes and they gave me the wrong food. waste of my time read more

I love the food at Zaxby's. I live 3 minutes away from this Zaxby's, and I never go anymore because of the repeated bad service I have received. Items always missing from to-go orders. Items missing from salads. Over cooked chicken. Under sauced wings. What is the deal? Someone needs to take charge and improve your customer service and food expedition. I would like to have Zaxby's again and not drive 15 minutes to the one in Kennesaw. Get rid of your current staff who clearly doesn't give a sh** and get it together! read more

I will give them credit for my last couple of visits because they have stepped it up. I have been there many times but the last visit or two were great because they got my order exactly how I asked them to make it. If you haven't done so try the sweet and spicey sauce! read more

This place has gone through a complete overhaul! I don't know if management, owners or staff changed but finally-FINALLY, this place is a home run on all fronts. When it comes to fast food, there is always a problem with drive-thru or dine in but not at this Zaxbys! Inside or out, my order is always correct and fast! I am addicted to their Zensation salad and while it's only seasonally served, I often visit 2-3 times a week to have it. Mixed greens, red cabbage, carrot slivers, won-ton strips and topped with Asian slaw and sweet sesame dressing. Served with either crispy or grilled chicken and a veggie egg roll, it is heaven in a bowl! This location is packed for lunch and dinner but the staff takes the crowds with ease. Not only are their smiling faces behind the counter but there is always someone clearing plates out front and cleaning tables. The slogan on the wall is the truth, this place can be addictive! read more

Again... Waited in drive-thru for 3 cars on a Tuesday at 7:39PM.... Specifically ask to please not burn my simple 5 strip order... 15 minutes later... Burnt in old grease... Please change your grease sometime! read more

Absolute worst service ever. Get in line twenty minutes before closing only to sit and wait and get to the drive through before 10pm to be told they're closed. When we explained that we'd been waiting they couldn't even be assed with apologizing. Bunch of apathetic children work here. I'm shocked this place has more than one star. Get your act together. read more

The manager's attitude towards employees should have been an indicator of the experience we were in for. We ignored the signs and ordered anyway. In short, very disappointed with the service, food quality and general tense attitude in the store from angry customers. Prolly come back here, but not when/if the female manager (from today 4/9/2017, 1:30 pm) is working. read more

I like Zaxby's but at 12:15 how could you be out of 4 different things. I safice and got a chicken sandwich was dripping with sauce and soaked through the bread.I should have checked my food while I was there before I left to go home.Shameful I don't know whose ordering they need to get it together.I lived close to the Acworth Zaxby's I shouldn't have to drive 20 minutes out of my way to get food.If they can't get it right it's going to close it's already not a lot of business like it was 3 years ago.I won't be back.Im a foodie and I want my food right. read more

Food was cold, bathroom was very dirty, the chicken was dry. Definitely, will not be coming back.