Visited this location today at 5:20 pm because quite frankly it's on my daily trek. I attempted to order a peach tea but because it's often too sweet, I asked if I could have half sweetened /half unsweetened tea. Literally one extra step in the making of my $4 drink. The drive through person ( Alexandra or Cameron) advised me that she couldn't do what I asked? I repeated it back in an inquisitive manner because this is how I order it at every Zaxbys. She repeated it again, (that she could not make a half sweet/half unsweetened tea with adding the Monin Peach syrup). I was told to drive around. My receipt indicates I paid for peach tea, which is an extra charge. Driving away,I sampled my drink. I was not given what I asked for. There are literally 3 employees standing in the drive thru window area conversing at a slow point of the day, it's still wrong! read more

Zaxbys - Fast Food Near Me - Kennesaw, Georgia

Decided to try them again the pic for chicken and shrimp looked great but I was disappointed the shrimp were near burnt who would even serve them chicken was over cooked and it was almost 15 $ I threw most of it in the trash y'all need some help read more

Zaxbys - Shrimp - Fast Food Near Me - Kennesaw, Georgia

Starting off, I ordered their chicken sandwich with no pickles. When I got the order I received it with pickles, and I am highly allergic. Overall this place could and should be replaced by a better spot. read more

I WAS SERVED BREADED FRIED PAPER AS A CHICKEN SANDWICH! This place is horrible! They should not be in business!! The Zabys at 1640 Old 41 hwy NW Kennesaw Ga sold us a chicken sandwich made of breaded wax paper. After taking a few bites and realizing what it was, we immediately drove 9 miles back to speak the manager and get a refund and new sandwiches. After showing the paper sandwich to the manager, Cody, he told us that all he could do was give us a new sandwich, which was unsatisfactory. So if this is how you treat your customers after selling them sandwiches made of paper, I will never patronize your business again, and I will also make sure I tell everyone I know the type of service I received. I will also be contacting the Board of Health and showing them what Zaxby's is passing off as chicken sandwiches!! read more

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Oh so good!! Especially the dressings. Won't get chicken breast strips from dnywherthese are perfect combo of hot and moist. read more

Zaxbys - a field full of wildflowers - Fast Food Near Me - Kennesaw, Georgia

The customer service was fine. But i woke up the next morning with the worst food poisoning of my life, had to go to an urgent care, ended up severely dehydrated. Someone must've taken the chicken out of the fryer early. Will definitely be coming to the store to talk to someone. read more

I came here with my friend to eat but after eating at this place I can't stop trowin up. I feel like I got food poison. my whole body changed color. my stomach has been hurting and its been 5hr now. march 1/24 read more

They got my order wrong, but it didn't matter - the funnel cake was undercooked, and the caramel sauce was uneatable. Slow service and all the batter over cheese bits, and anything else was just subpar. You've been warned. read more

If I could give no stars I would. I sat in line for 25 minutes before making my way to the window. As I was placing my order I could not understand the person through the speaker. My teenage son could not understand her either. Once I arrived at the window, I saw three young girls who were clearly more engaged with each other than the customers outside waiting. The young girl handed me the first drink and the cup fell apart all over the outside and inside of my car....her response "do you want another drink". Never was there an apology for making us wait for 25 minutes in line or spilling a drink all over my car. I know it's tough finding responsible young people to work in the fast food industry but this was a horrible experience. I will not be returning to this location. read more

Defiantly not FAST food . Line is wrapped around the building and is barley moving took a total of 15 minutes to receive food .

Fucking trash. Go anywhere else. You're better off starving honestly. Drive thru only, but option to order ahead, great idea make me wait 30 minutes before it's ready and then sit in the drive thru for another 30 minutes. Genius. read more

Food was good but I paid for extra sauce, reminded the cashier about it and still didn't receive it. Best Zaxby's I've had in this area though. Also waited awhile for somebody to take my order...they weren't busy. read more

This Zaxbys is close to my job so I stopped here at least 3 days a week. Service is decent at best but I didn't mind the service since it was so close to my job. Stopped in and I was waiting to be helped when I saw the biggest rat I've ever seen in person. He saw me and wasn't scared at all!! He was clearly at home. The inside is outdated and filthy. I will never return here!!! read more

Stopped by for a chicken finger plate with fries and coleslaw on 2 occasions in the last 3 weeks. 1st time no utensils for the slaw in the bag, 2nd time no utensils and no extra ketchup I asked for. It's not that hard people, learn some lessons from CFA. read more

BUYER BEWARE. Horrible customer service. Careless employees leave meals out of your order. When you arrive home and discover the missing meals, if you call them, they will do absolutely nothing for you, except tell you to drive back and they will replace the meal. We live over 10 miles from this store, so we asked to have the order replaced from our local Zaxby's. Nope. They couldn't do that. We asked to have the money refunded for the missing meal. Nope. Michael the manager on duty at 7 pm on 5/19/22 is the worst. Zaxby's should be embarrassed by this manager. read more

"Fast" is a huge understatement. Waited 30 minutes in line for mediocre food and rude service. Go to the other zaxbys on cobb, not worth it.

It seems to be hit and miss here at this location. Most of the time, the food is as expected. However, I am becoming increasingly irritated and disappointed. On more than one occasion, before 8pm, they have started taking away the tea containers and de-activating the soda machines. They don't close until 10pm. So it seems to me that they should maintain their business as open and fully operational, until they close. So why are they taking away the drinks in the dining area 2 hours before they are supposed to close??? read more

I am a glutton for punishment so I dine at Zaxby's. I realize this isn't the BK Lounge and I can't have it my way but if I add cucumbers to a salad or extra ranch with my wings the blank stare I always get and the upcharge of $1.00 to $3.00 is a bit ridiculous. Service is inconsistent, prices vary depending on which cashier you get and I always have to get my order fixed whether it be in the drive thru or inside the store. I have such a love/hate relationship with Zaxbys. I only wish I didn't get the latest newbie every time I go in. read more

My recent experience was that I placed an order through the drive thru. Got home and it was 1) wrong, 2) soggy and 3) had not one, but two long black hairs in it. When I called to get a refund, they refused. Said I would need to dig it out of my trash and bring it back to get a refund. I explained I wasn't driving 5 miles back to prove the hair and quality of the food. Then, the managers repsonse was I could bring the food back any day this week and get a refund. I was asked to bag it up and keep it for my next trip by the restaurant. Was told the owner made this policy becuase they had too many people calling saying there was an issue asking for a refund. Thought: fix the root of the problem with food prep and quality and you won't have so many people calling back asking for a refund. Won't be back to this location. Ever. read more

ONLY the food warrants the two stars. The buffalo Blue Zalad I ate was delicious and my kids enjoyed their food as well. As for the rest of the experience...oh my goodness. Just like Liz V., I had a new employee waiting on me. Had to have been. My daughter ordered the chicken strip plate. He asked if she wanted it to be large. I asked him what the difference was between regular and large, and HE DIDN'T KNOW. I continued by asking if it included more food. He said that he wasn't sure. Then I asked him if it was large because it came on a bigger plate. He said he didn't think so. So apparently, a "large" at Zaxby's simply means a larger PRICE--$2.00 more to be exact. Another issue I had was that my son ordered boneless buffalo strips. Hot, hot, hot. When we got two cups and not three, I asked where my son's cup was. Our brilliantly trained register guy then told me that I didn't order my son a drink. Ummmm, wouldn't a great suggestive sell for an extremely hot item be, I don't know--a drink??? I then had to order a drink and pay in a separate transaction. I should have gotten one free due to ignorance. Finally, and most importantly, I am pregnant and diabetic. I can only eat certain foods. Not only did they not have a nutrition list, the manager acted extremely inconvenienced to go find the information for me on their office computer. I brought it up on my phone and ordered, but dang, why don't they have that information in the store? After reflecting, I would give the service ZERO stars, but the food is so good.... read more

There's no reason to serve cold food anywhere, especially chicken. That makes no sense because at that point how do know it's cooked throughly? Along with fries I recommend everyone who goes here to stay change to actually check your food before you leave. read more

Honestly the least efficient Zaxby's I've ever seen. If you order a random item on the menu you'll probably have the same amount of chance to get whatever food you actually want than if you order what you actually want. Dont bother asking for extra sauces, you won't get them. BEFORE YOU LEAVE THE WINDOW, make sure ask for a straw, a fork, whatever sauce, napkins etc. because they will not give you one. Taste your drink and make sure it's what you ordered. Every time I go to this zaxbys I expect to see the three stooges at the window. read more

I used to frequent this restaurant often. I think the last 6 months or so the food is not as consistent and I miss the shakes.

We ordered two salads, nothing extra was added and nothing was taken away from the salads. We waited in front of the window for our food for exactly 7 minutes. This isn't the first time this location was slow. The food is ok. Don't go to this location if you're in a hurry. read more

How is that I had to repeat my order 3 times to 2 different people and yet they still screwed up my order? Can this zaxby plz hire people worth the pay they are getting cause the last few times I have been to this location they have messed up every order I have gotten. Where is the manager and wtf are they doing so wrong that people cant take a simple order. I have 3 items that I order and 2 were wrong. read more

I live right up the street so this zaxbys is very convenient but after today I can't. They have terrible kitchen staff or something because my food always comes out with something wrong. This is the 3rd time & today I almost gagged. The 1st time they left out sauces (not a big deal). The 2nd time (yesterday) I ordered a kiddie finger & thankfully I checked before I got too far away because they forgot the chicken !! I didn't understand but I went back & they fixed it so okay I guess. But today, literally the next day, I ordered a wings n things & I get home to eat it & im so hungry. Like halfway through I see a bug in my food. I immediately threw it all away or I would've added a pic. Just disgusting. Don't eat here. read more

Food is what you would expect. Customer service is horrible. The workers pay zero attention to you.

Food was good.. It's lunch time, place is packed but still got my food in a timely manner. Coming back here for lunch is def going to happen

I went there today to get a sandwich. Decided to go with the zensation one and you get an egg roll with it. First of all, I found a hair fried with my egg roll. Most disgusting thing! Why are they not required to wear hair nets?! Moved on to my fries, they tasted like they were reheated from the previous day and my sandwich was so mediocre I have no comment for it. A waste of $8+ dollars. Definitely won't go back! read more

Great semi-fast food!! I have eaten (in) here several times and the experience was on par with other Zaxby's restaurants. The service was quicker than other Zaxby's that I have been to and the food was equally as good. Expect a little wait for some hot, fresh food...I will, every time. I understand that people usually don't review chain restaurants unless their experience was negative, but this location was improperly characterized by the previous reviewers. read more

Had lunch here and it was delish! And I must say, I truly enjoy the fact that use styrofoam cups for all of their drinks!

Caesar salad was delish and the manager Bryan was super accommodating and extremely knowledgeable of his menu.

the drive through lady had an awful attitude didn't let me finish speaking and basically finished our order for us by giving us our price before we were even done :) first time going to this Zaxby's and last time !!! read more

I entered this Zaxby's to get a replacement meal because an order I purchased at another Zaxby's was over cooked. I was informed by the General Manager that they were a franchise and I would have to return to the Zaxby's of my original purchase. However, as loyalty to the brand, I could re-purchase my meal for 50% off. Unacceptable and laughable. I didn't realize that Zaxby's was a franchise organization because the company has done a great job with branding. I explained to the manager that I was not going in that direction and to save the brand, they should replace the meal. He wouldn't replace the meal and stated that it was a corporate policy. I called customer service and it is not a corporate policy. Zaxby's has lost a customer for a $6 meal.... I typically spend $20/week on average at Zaxby. No longer. Chick-fil-a here we come. read more

My biggest aggravation with Zaxby's is that they are VERY stingy with how much seasoning they put on their fries. Obviously, this is why a lot of people come to Zaxbys because their fries are amazing - but without the necessary amount of seasoning, you might as well pass. Every time my wife and I go, they seem to put less and less seasoning on the fries and now they just taste pretty much bland. The manager should read the 7 habits of highly successful people and read about the clam chowder scenario where new management watered down the clam chowder that made a restaurant very successful. Shortly after the new management decided to make the change out of greed to increase profits - they went out of business. Customers do notice and make changes on whether to continue to do business. This also isn't a one time thing. We constantly have this problem so enough is enough and we will not be back. https://ucieserve.wordpress.com/the-seven-habits/effectiveness-defined/ read more